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2 answers

Close an account and sync all data with my business account.

I have multiple accounts and didn't realize it. One is my business account, and one is a personal account. I didn't realize this, and I only need my business account. I need to sync all data to my business account and close the personal account. I am…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-11-12T20:36:08.8466667+00:00
Keith Eades 0 Reputation points
answered 2026-11-12T21:15:34.1966667+00:00
Hendrix 2,775 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

SharePoint Online shows "Tenant sites are in read-only right now" and "Storage quota exceeded" although tenant storage is available

We are experiencing a tenant-wide issue affecting Microsoft Teams, SharePoint Online, and OneDrive for Business.

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-11-12T07:38:56.1766667+00:00
deepak saini 0 Reputation points
edited a comment 2026-11-12T17:31:25.85+00:00
George Tzanopoulos 0 Reputation points
0 answers

how to access files over 6 months old

I have important files saved but can no longer access

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-11-11T08:03:27.52+00:00
Andrew Pickford 0 Reputation points
edited the question 2026-11-12T11:30:23.35+00:00
Caozhi Li 7,535 Reputation points Volunteer Moderator
2 answers

How to retrieve document that was missing when your onedrive is full or frozen.

I encountered an issue with an Excel file that I had originally created and subsequently moved to the team's shared drive. When I tried to access the file today, I realised that it was no longer available or could not be located. I suspect that the file…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-11-12T08:28:00.9166667+00:00
Kristal 0 Reputation points
answered 2026-11-12T09:08:36.0633333+00:00
Kristen Tran 2,785 Reputation points Independent Advisor
1 answer

Recover lost data

Our nonprofit account used to be a free account. When we had to start paying for our account, I set it up, but all of our cloud data did not show up on our account once I set it up as a paid account. How can we go back and get all the cloud data that was…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-11-11T19:19:18.94+00:00
Greg Kelly 0 Reputation points
answered 2026-11-11T20:10:34.1666667+00:00
Kai-L 21,435 Reputation points Microsoft External Staff Moderator
3 answers

Not being able to edit SharePoint files synced to OneDrive via desktop apps, must go to office online.

We have a document library on SharePoint. Only the site admin has full access to all folders. In some folders, the users have no or read access on the folder, but editing rights on specific files (manage access) inside the folders. We created a…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-11-10T08:15:45.38+00:00
Michelle Schlechter 0 Reputation points
commented 2026-11-11T10:33:25.6466667+00:00
Darren Bruce 2,610 Reputation points Independent Advisor
5 answers

Where are Power Automation Desktop (PAD) flows saved?

There appears to be no typical 'save as'. Why? I do NOT want to save to OneDrive, these flows are confidential to my employer.

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-11-09T06:07:54.1+00:00
Paul Hannon 0 Reputation points
commented 2026-11-10T18:47:23.6033333+00:00
Aetherin 3,930 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

how to add second OneDrive to Explorer

i have a personal onedrive and a work onedrive. I can see the private onedrive in explorer but not the work one. How do find my work one in explorer?

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-11-10T13:59:40.46+00:00
John Pickup 20 Reputation points
accepted 2026-11-10T14:50:45.3333333+00:00
John Pickup 20 Reputation points
2 answers

Policy Violation Throttle

Hi I have Microsoft Office 365 E5 developer license. I have been using this developer subscription since 5 years specifically for testing purposes. However 2 weeks ago, access to the OneDrive & Share point suspended with the following error without…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-11-05T08:40:00.1366667+00:00
Muhammad Waqas 0 Reputation points
commented 2026-11-05T10:07:06.2366667+00:00
Jayden-P 4,385 Reputation points Independent Advisor
2 answers

Storage alert

I am confused by the email saying we are at storage capacity on files. Which account and how is that possible? The power platform has so much info it is overwhelming Is this a sales gimmick or a legitimate business concern and can someone call to…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-10-29T19:58:41.1833333+00:00
Ian Gilbert 0 Reputation points
edited the question 2026-11-02T09:05:33.4566667+00:00
Stefan Blom 357.6K Reputation points MVP Volunteer Moderator
2 answers

One Drive Personal highjacking files from One Drive Business

I switched from Personal One Drive to Business several years ago. The personal One Drive was not deleted. It is now storing files that I want to save in One Drive and I cannot open those files. I need a callback from a one drive support human.

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-10-30T18:57:58.1766667+00:00
Terry Honikman 0 Reputation points
answered 2026-10-30T19:29:41.6766667+00:00
Kai-L 21,435 Reputation points Microsoft External Staff Moderator
2 answers

Inquiry: Storage limits and File Request capabilities for M365 Business plans

Dear Support Team, We are currently planning our infrastructure requirements and looking closely at Microsoft 365 Business plans (Standard/Premium). We would appreciate your clarification on the following three items: OneDrive Storage Extensions: We…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-10-20T07:24:26.6133333+00:00
Honson LAM 0 Reputation points
commented 2026-10-21T15:39:52.35+00:00
Liora 3,610 Reputation points Independent Advisor
2 answers

OneDrive not signing into Work account

I have a personal OneDrive that is working fine, but my work OneDrive will not sign in. Have tried all of the suggestions.

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-10-15T18:33:26.3733333+00:00
commented 2026-10-19T17:19:51.4633333+00:00
Emily T 990 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

One Drive full at 5GB but I have 1TB with MS Business Standard 365

I am unable to save or back up files as it says One Drive is full (5GB), but I have an active Microsoft 365 sub which has 1TB storage. What do I do to fix this? Urgent!

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-10-15T16:50:54.57+00:00
sian richardson 20 Reputation points
accepted 2026-10-16T07:29:31.89+00:00
sian richardson 20 Reputation points
1 answer

Error: Read-onlyThis file is in view-only mode because it is stored on an unlicensed OneDrive for Business site. Please contact your administrator to restore editing access

I got a "Read-onlyThis file is in view-only mode because it is stored on an unlicensed OneDrive for Business site. Please contact your administrator to restore editing access" error. I check the account is it active and the latest invoice was…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-10-12T20:48:26.87+00:00
Rachelle Nguyen 0 Reputation points
answered 2026-10-12T21:05:37.52+00:00
Ivory 2,710 Reputation points Independent Advisor
1 answer

OneDrive storage remains at 98 percent after emptying both recycle bins

Hello, My OneDrive storage usage remains at 98 percent even after I deleted unnecessary files and emptied both the first-stage and second-stage recycle bins. I have already checked the following: The first-stage recycle bin is empty. The second-stage…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-10-08T06:00:03.7833333+00:00
정건(Gun Jung) 0 Reputation points
commented 2026-10-09T09:07:03.7833333+00:00
Hin Vo 1,755 Reputation points Independent Advisor
5 answers

OneDrive data permanently deleted, but user could still access it days earlier - is any deeper review still possible?

We are seeking guidance on a Microsoft 365 / OneDrive for Business data-loss case and would appreciate any technical insight. Timeline: A user had Microsoft 365 Business Basic. The subscription expired on 20 Dec 2025. The user reportedly was still…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-04-20T17:14:32.96+00:00
Alvin Xuan 0 Reputation points
edited an answer 2026-10-08T10:03:16.73+00:00
Ww 0 Reputation points
2 answers

how to fix microsoft

Hello, Good Day! I'm trying to restrict access to a subfolder, but it's still not working. For the parent folder, I shared a link that allows anyone with the link to access it. I already stopped inheriting permissions for the subfolder, so it currently…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-10-06T08:10:50.7+00:00
christopher horgli 0 Reputation points
commented 2026-10-07T08:02:07.8033333+00:00
Darren Bruce 2,610 Reputation points Independent Advisor
1 answer

REATIVAR MINHA ASSINATURA

Preciso reativar minha assinatura Microsoft 365 empresarial e recuperar meu OneDrive/SharePoint. Meu tenant é TATU ARQUITETURA. Atualmente, em Cobrança > Seus produtos, aparece somente Microsoft Entra ID Free – Ativo. Minha assinatura anterior do…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-10-05T21:30:10.55+00:00
answered 2026-10-05T22:23:54.8466667+00:00
Kai-L 21,435 Reputation points Microsoft External Staff Moderator
1 answer

Unable to login onedrive, which the account's admin/ IT support are no-longer able to contact

Hello, I have an Onedrive account, which I used to store my old pcitures and videos on it, however, recently when I try to get access to it, it can no longer be accessed. Given the account is under business/work setting, while I can no longer contact the…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-09-30T03:32:10.4066667+00:00
joshua 0 Reputation points
commented 2026-10-04T14:24:25.6566667+00:00
joshua 0 Reputation points