Charged twice for Microsoft 365

Katelynn Knott 0 Reputation points
2026-11-12T19:54:17.74+00:00

I bought a new mac book laptop and with the purchased I bought the microsoft 365 package. I was charged by apple for this bundle, but was also charged $99.99 from microsoft. I am looking to get a refund. The only subscription I want on this acount is one Microsoft 365 subscription so any remaining subscriptions should be canceled also.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
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  1. EmilyS726 279.8K Reputation points Independent Advisor
    2026-11-12T20:35:37.3833333+00:00

    Hello,

    You will have to decide which one you want to keep and cancel.

    If you want to cancel the one via Microsoft, Please go to https://account.live.com

    Sign into your Microsoft account. Then go to Services. Click on Manage for the subscription plan you want to cancel.

    Then use the following method to contact billing support.

    Go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

    You can reference this detail step by step instruction with screenshots I posted in this thread: https://learn.microsoft.com/en-us/answers/c/2714817

    If for any reason you don't see "Contact support" option right away, but you see the AI support assistant button instead, you can start the chat, let the assistant know that you need to chat with support regarding billing isue. It will ask you some questions, you can answer them, but if insist that it doesn't resolve your issue when asked, and insisted you still need support. It should eventually give you the Contact Support button.

    ========

    If you want to cancel the one via Apple, you need to cancel it from your Apple account on Apple's website, and contact Apple billing support for refund. Microsoft explains it here: https://support.microsoft.com/en-us/account-billing/manage-your-microsoft-365-subscription-purchased-through-a-third-party-44749f45-4c0b-5d41-a73f-7634b8d2a763

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  2. AI answer

    2026-11-12T19:54:35.3033333+00:00

    If the Apple charge was for a Microsoft 365 subscription bought through Apple, that subscription must be canceled and refunded through Apple. Microsoft cannot cancel, refund, or change billing for subscriptions purchased through Apple App Store or other third-party providers.

    For the $99.99 Microsoft charge, check whether it is a separate Microsoft-billed subscription and cancel it from the Microsoft account that purchased it:

    1. Go to the Microsoft subscriptions page: https://account.microsoft.com/services
    2. Sign in with the same Microsoft account used to buy Microsoft 365.
    3. Find the Microsoft 365 subscription.
    4. If Manage, Cancel, or Change payment appears, the subscription is billed by Microsoft.
    5. Select Manage > Cancel.
    6. During cancellation, refund eligibility is shown automatically.

    Important details:

    • Not all cancellations result in a refund.
    • In most cases, a refund may be available within 30 days of the initial purchase or before the first recurring billing date, whichever is sooner, by canceling the subscription.
    • A refund of the most recent recurring billing charge may also be available if cancellation happens within 30 days after payment. This is limited to one time per Microsoft account, per subscription product.
    • If Turn on recurring billing appears instead of Manage or Cancel, that subscription is already set to expire and no further cancellation action is needed.

    To make sure only one subscription remains active:

    1. Review all subscriptions on https://account.microsoft.com/services.
    2. If there are duplicate Microsoft 365 subscriptions under Microsoft billing, cancel the extra ones one by one.
    3. If one subscription is managed by Apple, cancel that one in Apple’s subscription settings or request the refund from Apple support.
    4. If multiple Microsoft accounts might have been used, check each account’s Services & subscriptions page.

    If the duplicate Microsoft charge is not visible under the expected account, use Microsoft support for billing help:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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