153 questions with Outlook | Web | Outlook on the web for business | Contacts tags

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2 answers

Outside email continues to populate in the to field

An outside email address from a client continues to populate when sending an accounts payable email internally.

Outlook | Web | Outlook on the web for business | Contacts
asked 2026-04-30T16:09:16.57+00:00
Steve Harper 0 Reputation points
answered 2026-04-30T17:43:09.8633333+00:00
Vy Nguyen 10,315 Reputation points Microsoft External Staff Moderator
3 answers

How to add a new member to the Group that I created

I'm unable to add any new members to the group that I have created - @IndiaQALeadership. I'm getting an error that states "Parsing of response content failed in Api operations". Please help. Need to add "[Moderator note: personal info…

Outlook | Web | Outlook on the web for business | Contacts
asked 2026-03-23T13:58:10.6+00:00
Ts, Kumuda 0 Reputation points
commented 2026-04-02T14:31:40.0233333+00:00
Alina Le 1,570 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

How long does it take for a member to show up on the DL-address email once I have added the member?

I added a new member to my DL but she has yet to appear. When I go back into the membership the member's name is listed but when I try to send a new email this member's name is not listed. How long does this take to activate?

Outlook | Web | Outlook on the web for business | Contacts
asked 2026-04-01T17:08:15.61+00:00
Justice, Cheryl 20 Reputation points
accepted 2026-04-01T17:08:47.6566667+00:00
Justice, Cheryl 20 Reputation points
1 answer One of the answers was accepted by the question author.

Import a contact list - do not want to lose the original contact list

I need to import a contact list from our retiring CEO to our new CEO....I want to do this soon, before our CEO retires. I am worried that if I import the contacts from the retiring CEO, he will lose all his contacts, and I don't want that to happen.…

Outlook | Web | Outlook on the web for business | Contacts
asked 2026-03-30T19:10:34.29+00:00
Carolyn Frank 20 Reputation points
accepted 2026-03-30T19:11:43.65+00:00
Carolyn Frank 20 Reputation points
2 answers

Safe Senders list not saving + “Try removing some senders” error in Exchange Online

Users are reporting: They have to re-add the same contacts/domains to Safe Senders repeatedly, almost every time they receive a new message. They now receive an error when trying to add new addresses:

Outlook | Web | Outlook on the web for business | Contacts
asked 2026-03-13T19:30:01.95+00:00
Joshua Gogol 5 Reputation points
commented 2026-03-16T16:20:23.9033333+00:00
Jay Tr 11,695 Reputation points Microsoft External Staff Moderator
2 answers

Email Distro List

How do I take ownership of an email distribution list for a leaved employee?

Outlook | Web | Outlook on the web for business | Contacts
asked 2026-03-12T17:37:51.04+00:00
BACIGALUPO, TRICIA 0 Reputation points
commented 2026-03-15T15:13:06.51+00:00
Vy Nguyen 10,315 Reputation points Microsoft External Staff Moderator
2 answers

Outlook not auto-populating email address when adding people to new email thread

I'm creating a new email thread and typing in the names in the To space, but Outlook isn't finding those names. We are all employees of the same company, and I've emailed them in the past with no issues. How can I fix this?

Outlook | Web | Outlook on the web for business | Contacts
asked 2026-03-12T15:22:33.3533333+00:00
Lindsey S 0 Reputation points
commented 2026-03-15T15:12:03.2166667+00:00
Vy Nguyen 10,315 Reputation points Microsoft External Staff Moderator
5 answers

How to delete a Category in contacts?

How to delete a contact category that is misspelled?

Outlook | Web | Outlook on the web for business | Contacts
asked 2025-07-15T19:30:06.91+00:00
Nuno Leónidas 25 Reputation points
commented 2026-03-09T13:36:15.6266667+00:00
Hornblower409 8,190 Reputation points
1 answer

I want to delete two group email lists from the Global email list.

I want to delete TWO groups on the Global Email List. Absolutely no options that I can find. I'm on Microsoft 10. Moved from: Community Center | Discuss the Q&A site | Get started on Q&A

Outlook | Web | Outlook on the web for business | Contacts
asked 2026-02-23T18:28:58.25+00:00
Camille Cadman 0 Reputation points
edited the question 2026-02-23T18:39:22.61+00:00
Gérard Oomens 121.7K Reputation points Volunteer Moderator
2 answers One of the answers was accepted by the question author.

Outlook suddenly lost my contact lists and won't let me create any new ones

All of my contact lists have disappeared on Outlook for web and there is no option to create a new contact list (it is greyed out--see attached). I have to email and send meeting invitations to a group with 50+ people and doing this one-by-one simply is…

Outlook | Web | Outlook on the web for business | Contacts
asked 2026-02-02T20:58:34.4+00:00
Ross, Sharon 20 Reputation points
edited the question 2026-02-19T10:43:58.2933333+00:00
Daniel-Vo 5,560 Reputation points Microsoft External Staff Moderator
1 answer

Contact List contacts not showing upi in the Mail tab

Hello All, I have manually been creating some contact list on Outlook. I noticed that only some of the contacts ended up syncing to the mail tab. Am I missing a step? I thought the sync was instantaneous. Any help is greatly appreciated

Outlook | Web | Outlook on the web for business | Contacts
asked 2026-02-18T00:46:39.5633333+00:00
Mike Bradley 0 Reputation points
commented 2026-02-19T06:12:05.15+00:00
Jade Ng 11,330 Reputation points Microsoft External Staff Moderator
2 answers

I want to set up Bookings but I get a message that states that I need to ask my administrator. I do not have one. I am a sole propriator

I want to add Bookings to my calendar. The report I get is that I am not authorized and I should contact my administrator. I do not have one. I am the only employee of Pathogen Risk Management Moderator moved from: Microsoft 365 and Office | Other

Outlook | Web | Outlook on the web for business | Contacts
asked 2026-02-03T22:27:41.09+00:00
Jimmy Hinton 0 Reputation points
edited an answer 2026-02-09T06:09:59.5433333+00:00
AlexDN 11,420 Reputation points Microsoft External Staff Moderator
3 answers

How do you add a contact?

How do you add a new email contact on an Outlook web account?

Outlook | Web | Outlook on the web for business | Contacts
asked 2026-02-04T19:22:27.5366667+00:00
Friendly Visitors 0 Reputation points
commented 2026-02-05T20:03:38.0133333+00:00
Ryan-N 12,580 Reputation points Microsoft External Staff Moderator
2 answers

Distribution list never updates

I manage some distributions lists on Exchange Online Admin portal. I have updated one over a week now and users are still showing the old users in the list and none of the new ones. This happens on BOTH the web app of Outlook and the desktop app. However…

Outlook | Web | Outlook on the web for business | Contacts
asked 2026-02-02T19:54:31.76+00:00
Mitchell Carroll 0 Reputation points
edited an answer 2026-02-03T01:38:45.68+00:00
Jeanie H 11,910 Reputation points Microsoft External Staff Moderator
2 answers

Deleted Contacts do not stay "deleted" from Contacts List

Why do deleted contacts reappear after I delete them (repeatedly) from my Outlook Contacts List? I've read the previous questions and answers and performed the same steps. This removal feature used to work. Generating new contact lists is not a viable…

Outlook | Web | Outlook on the web for business | Contacts
asked 2025-11-04T15:22:53.3633333+00:00
Sommerville, Stacy 0 Reputation points
answered 2026-01-29T21:14:54.2566667+00:00
GariotP 0 Reputation points
2 answers

contact list not available in Newsletter function

I've created a newsletter and when I go to add my addresses, my stored contact lists are not available to enter into the address line. Search function does not yield any group contact lists. Help.

Outlook | Web | Outlook on the web for business | Contacts
asked 2025-11-10T23:12:29.24+00:00
Chorus La Jolla Symphony 5 Reputation points
commented 2026-01-23T06:33:34.63+00:00
Vivian-HT 15,530 Reputation points Microsoft External Staff Moderator
2 answers

GROUP MODIFICATION DENIAL IN ADRESS BOOK

I am the Owner of a Group in Address Book, and I am unable to modify the group. When I try to add or delete members, I receive an error message saying, "Do Not Have the Authority". How can I fix this?

Outlook | Web | Outlook on the web for business | Contacts
asked 2025-12-17T20:26:27.9233333+00:00
Hreinson, Katie (PacifiCorp) 0 Reputation points
commented 2025-12-18T20:22:31.1466667+00:00
Kai-L 12,845 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Expanded Suggestions all of a sudden wont show up at all

I am using the new version of outlook. A month ago I went to email a client that I email almost daily and I always type in the first 3 letters of their email and the suggestion list pulls them up, but out of nowhere one day this stopped happening. I was…

Outlook | Web | Outlook on the web for business | Contacts
asked 2025-10-21T19:36:27.6+00:00
Chloe Goode 20 Reputation points
commented 2025-12-11T18:13:28.7233333+00:00
Alexis-NG 15,680 Reputation points Microsoft External Staff Moderator
2 answers

How to bulk-change "File as" in EXISTING Outlook contacts?

How di bulk-change "File as" in EXISTING Outlook contacts?

Outlook | Web | Outlook on the web for business | Contacts
asked 2025-12-06T10:03:25.2166667+00:00
Julieta Bowyer 0 Reputation points
commented 2025-12-09T23:24:02.9333333+00:00
Jeanie H 11,910 Reputation points Microsoft External Staff Moderator
1 answer

How do I get my contacts back?

I have lost all my contacts in email. I need help. My phone number is -removed for privacy- Please help, I use a lot of contacts for my work with Veterans. Thank you, Moderator note: personal info removed Moved from: Microsoft 365 and Office | Other

Outlook | Web | Outlook on the web for business | Contacts
asked 2025-11-22T12:20:01.9833333+00:00
Michael Halldorson 0 Reputation points
commented 2025-11-26T03:03:09.41+00:00
Sophie N 14,210 Reputation points Microsoft External Staff Moderator