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14 answers

503 service unavailable error

I can't access my one drive. I keep getting this error...

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-05-18T15:06:42.5766667+00:00
Melissa Bear 0 Reputation points
answered 2026-11-13T02:43:51.15+00:00
2 answers

One Drive Access

Hi,Having trouble accessing my one drive account on lap top and phone. Verification code not being sent.

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-11-13T01:46:22.9833333+00:00
Paul O'Donnell 0 Reputation points
answered 2026-11-13T02:20:35.0966667+00:00
Estrella721 48,020 Reputation points Independent Advisor
2 answers

URGENT HELP LOSSS OF FILES MORE THAN 30 DAYS

Subject: Urgent help needed – approximately 42,000 irreplaceable photographs missing from OneDrive I am asking for urgent help with what is an extremely serious loss of personal data from my OneDrive. 33 folders containing approximately 42,000…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-11-11T15:03:44.2033333+00:00
Callum Dickson 0 Reputation points
commented 2026-11-13T02:08:58.7966667+00:00
Xavier-D 14,535 Reputation points Microsoft External Staff Moderator
2 answers

Office 2016 OneDrive

I'm using the free 5 Gb OneDrive from when I purchased Office 2016. I've recently be unable to get to my old business spreadsheets I had stored there. What I've found so far is because I don't have the 365 Office I can't recover my OneDrive. Who can I…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-11-11T20:49:44.1733333+00:00
Randie Andrews 0 Reputation points
answered 2026-11-12T08:26:46.2233333+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
3 answers

ONE DRIVE & PERSONA VAULT

I can't open Personal Vault. 2 step verification does not function even though it's turned ON.

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-11-09T15:41:44.68+00:00
BOB BARNDT 0 Reputation points
answered 2026-11-11T15:36:38.3933333+00:00
BOB BARNDT 0 Reputation points
2 answers

I can’t access OneDrive no matter what I try

Since I purchased my Microsoft 365 Personal subscription about two years ago, I have never been able to access OneDrive. Every single time, I see the following error message: I have tried accessing OneDrive directly through the "Products"…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-25T09:50:41.5766667+00:00
A 5 Reputation points
commented 2026-11-11T06:08:34.0366667+00:00
A 5 Reputation points
1 answer

Searching OneDrive using the web interface returns no results

When I use the web interface to search OneDrive I get no search results but instead get a message "Something went wrong" followed by "Please try again later" and then "Status: 500, Error: Cannot read properties of undefined…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-11-06T19:50:38.0466667+00:00
Steve Rochford 0 Reputation points
edited a comment 2026-11-10T06:54:27.4333333+00:00
Emma1-N 15,005 Reputation points Microsoft External Staff Moderator
2 answers

Uploading issue to OneDrive

I have uploaded all my files to OneDrive, but there are still six files showing as not uploaded. Unfortunately, I cannot locate these files to upload them manually. The OneDrive icon indicates that six files remain pending and the sync is stuck at…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-11-09T13:00:05.4933333+00:00
Kedir Mohammed 0 Reputation points
answered 2026-11-09T14:10:58.1133333+00:00
SD - IA 183.1K Reputation points Independent Advisor
3 answers

OneDrive: I can view shared users, but I cannot remove access from any folder

I am the owner of the folders in OneDrive Personal. I can view shared users, but I cannot remove access from any folder. Every attempt to change sharing permissions fails with the message 'Die Freigabe ist im Moment nicht möglich' and Correlation ID…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-11-06T17:16:13.7266667+00:00
MMM 0 Reputation points
answered 2026-11-08T08:30:42.0166667+00:00
Thomas4-N 23,505 Reputation points Microsoft External Staff Moderator
1 answer

Unfreeze One Drive

How do I unfreeze my OneDrive account now that I have created more space ?

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-11-07T17:43:01.5666667+00:00
Bernie Rawdan 0 Reputation points
answered 2026-11-07T17:43:31.0966667+00:00

AI answer

1 answer

full one drive

one drive is full. I deleted 6GB, I empty recycle and it shows zero files. One drive is still full at 100 MB. I stopped sync. This is frustrating, What is the solution

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-11-03T23:52:34.08+00:00
Craig Smith 0 Reputation points
commented 2026-11-05T01:11:23.81+00:00
Ian-T 16,460 Reputation points Microsoft External Staff Moderator
1 answer

Can you provide a link that allows me to chat with a customer support agent and not AI? Can you provide a link to open a ticket with One Drive customer support?

Can you provide a link that allows me to chat with a customer support agent and not AI? Can you provide a link to open a ticket with One Drive customer support?

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-11-04T13:26:08.9633333+00:00
Evan 0 Reputation points
answered 2026-11-04T14:22:01.0133333+00:00
Rukshan edirisinghe 2,445 Reputation points
2 answers

not finding all the files of onedrive account

My OneDrive account shows 1 TB of available free space and appears empty under "My Files," leading me to believe my files are missing. However, old direct share links for these files are still fully functional and successfully open the contents…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-11-02T13:13:08.78+00:00
Phil cam 0 Reputation points
commented 2026-11-04T09:06:36.9733333+00:00
Kai-H 31,165 Reputation points Microsoft External Staff Moderator
2 answers

Account Creation Blocked

Hello. Trying to fix an issue at work, and I think it's related to our use of Microsoft in the past. Here's the details. I work for Memorial Healthcare as a Desktop Analyst. When I started here 6 years ago we used Outlook for our email, and so all our…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-11-02T17:50:22.75+00:00
Danny Trune 0 Reputation points
edited the question 2026-11-02T23:48:21.41+00:00
Ian-T 16,460 Reputation points Microsoft External Staff Moderator
1 answer

Lost access to my files

i have lot access to my own file, it says i do not have permission or states unknown render failure. How to regain access? this is a personal account.

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-11-01T22:31:14.1733333+00:00
ExamSKill Chem 0 Reputation points
answered 2026-11-01T23:08:46.2+00:00
Manoel Barros 23,460 Reputation points Independent Advisor
2 answers

That doesn't match the alternative email associated with your account. The correct email starts with "".

My personal vault not open please open my personal vault

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-29T21:43:44.39+00:00
Aman 0 Reputation points
answered 2026-11-01T13:13:52.26+00:00
GsN5034 - IA 80,095 Reputation points Independent Advisor
3 answers

Personal Vault suddenly empty

My Personal Vault is suddenly empty of all documents. It has 1T of storage. Connected toa Chatbot...no hep. I keep getting no help. I need to speak with a real person.

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-28T20:29:03.6433333+00:00
Nanette Krueger 0 Reputation points
commented 2026-11-01T09:45:15.8+00:00
Kai-H 31,165 Reputation points Microsoft External Staff Moderator
2 answers

how to fix issues with logging in to my account for email and OneDrive on my iphone / ipad / windows laptop chrome browser

When I try to login to OneDrive by using my gmail account it won't let me get as far as entering the password. I'm also having issues logging in to one of my hotmail accounts because it's confusing my gmail login for hotmail

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-28T13:39:43.5066667+00:00
Tracey Knox 0 Reputation points
commented 2026-11-01T02:37:14.68+00:00
GsN5034 - IA 80,095 Reputation points Independent Advisor
2 answers

I donot have access to my 1tb storage on onedrive anymore

I have lost the access to one drive 1tb storage after leaving and joining a family subscription by mistake

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-31T01:26:16.23+00:00
Parviz Raminzad 0 Reputation points
commented 2026-10-31T15:27:36.7433333+00:00
John Jefferson Doyon 90,940 Reputation points Independent Advisor
2 answers

Changing subscription

How to change from 365 to just having one drive storage

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-31T13:01:39.91+00:00
mootoosamy cunoosamy 0 Reputation points
answered 2026-10-31T13:22:34.7433333+00:00
Stefan Blom 357.6K Reputation points MVP Volunteer Moderator