Is Copilot still down for anyone else? Not working in Microsoft Office apps either

Microsoft currently reports an active Microsoft 365 service degradation, including Copilot problems, so the Office-app behavior may be part of that incident rather than an issue with your installation.^1^

The reported Copilot impact includes users being unable to load Copilot Chat or receive responses in web and desktop apps, along with failures accessing work data such as email, calendar, and files. The public notice does not explicitly confirm every symptom—such as entire Office applications becoming unresponsive—and Microsoft has not provided a public restoration time.

Check tenant-specific updates

For a business subscription, ask a Microsoft 365 administrator to:

1. Sign in at https://admin.microsoft.com.
2. Open Health → Service health.
3. Under Active issues Microsoft is working on, open the relevant Microsoft 365 Copilot incident.
4. Review Status, User impact, Last updated, and All updates for restoration progress or an estimated recovery time.
5. Select Manage notifications for this issue to receive update emails.

This dashboard contains the most detailed information for incidents affecting your organization. It can be viewed by administrators with an appropriate role, including Service Support admin and Helpdesk admin.^2^

If the admin center itself is unavailable, monitor the public Microsoft service health status page instead.^1^

After Microsoft marks the incident resolved

Only troubleshoot locally if Copilot remains unavailable after the service-health incident is closed:

• Windows: Open Get Help, search for Copilot connectivity troubleshooter, and run it. This checks firewall rules and other connection blockers.^3^
• If the Copilot button is missing rather than merely unresponsive, search Get Help for Copilot License Troubleshooter.
• macOS or web: The documented Get Help path does not apply. Contact your Microsoft 365 administrator or Microsoft Support if the problem continues after recovery.
• If your tenant is not listed as affected, an administrator can select Report an issue from Health → Service health. Microsoft uses those reports to determine whether an unlisted service incident exists.^2^

Avoid reinstalling Office while the degradation remains active; a local reinstall will not resolve a Microsoft-side service incident.

References

1. Microsoft service health status
2. How to check Microsoft 365 service health
3. Copilot troubleshooters | Microsoft Support