1,968 questions with Microsoft 365 and Office | OneDrive | Other | Windows tags

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4 answers

OneDrive is deleting files

OneDrive is deleting files that are uploaded or synchronized. Files are recoverable from the deleted items folder, but OneDrive seems to be deleting files. I tried disabling Storage Sense in Windows but that didn't seem to have an impact. I also tried…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-08-17T19:33:13.0266667+00:00
Temme, Justin 0 Reputation points
answered 2026-09-10T14:21:52.9766667+00:00
Stuart Baverstock 0 Reputation points
0 answers

Cannot connect device

I cannot connect my device with my Office 365 account. Cannot login to Office or Onedrive. Error code -2147024891 appears I tried resetting everything, connecting with different wifi. Not sure what I can do

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-10T11:24:49.3766667+00:00
Toro Tibor 0 Reputation points
commented 2026-09-10T12:07:09.5633333+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
2 answers

Separating OneDrive access when going from 365 Personal to 365 Family on family member devise

Had a 365 Personal subscription on a PC with a separate laptop as a shared device. I could see the same OneDrive from either device from the taskbar of either devise. Switched to 365 Family and changed the shared device (laptop) to being a Family…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-09T01:07:41.26+00:00
Milton Smeltz 0 Reputation points
commented 2026-09-10T00:04:16.9333333+00:00
Ian-T 10,695 Reputation points Microsoft External Staff Moderator
2 answers

I cannot purchase additional OneDrive storage for my Microsoft 365 Personal 1TB account

Hi Everyone. I cannot purchase additional OneDrive storage for my Microsoft 365 Personal 1TB account. My OneDrive storage is currently full, but I am unable to purchase additional space. Is there a way to check my account? Thank you very much. I am from…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-09T14:48:03.5066667+00:00
dai bui 0 Reputation points
answered 2026-09-09T15:28:53.6433333+00:00
EmilyS726 264.5K Reputation points Independent Advisor
2 answers

how to install onedrive in s mode

I uninstalled onedrive. How do i reinstall it in s mode?

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-08T18:08:40.21+00:00
M Blackmore 0 Reputation points
answered 2026-09-08T18:41:17.08+00:00
EmilyS726 264.5K Reputation points Independent Advisor
2 answers

How to free up space when your onedrive is full?

I get notification that my one drive is full. I have deleted dozens of big files from 7-12 GBs but my onedrive keep giving me notification that my onedrive is full. I also have deleted all files in my recycle bin. do you guys encounter the same problem?

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-08T01:28:17.47+00:00
EGI CHRISNA AGUSTIAN 0 Reputation points
answered 2026-09-08T02:11:12.3233333+00:00
GsN5034 - IA 76,465 Reputation points Independent Advisor
3 answers

Personal Vault

Dear Microsoft Good afternoon. My annual subscription charge is over £100 per annum now, and I cannot access my personal vault folder. I am asked to sign, when I already have signed in, only to be presented with an error - unknown rendor failure. I am…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-07T13:20:19.4433333+00:00
David Vaughan 0 Reputation points
answered 2026-09-07T14:05:17.8233333+00:00
SD - IA 178.7K Reputation points Independent Advisor
3 answers

How do I resume syncing?

I cannot access my files because my syncing is paused. How can I resume syncing?

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-06T21:59:09.7333333+00:00
Jill Farr 0 Reputation points
answered 2026-09-07T06:59:13.0433333+00:00
Stefan Blom 351.1K Reputation points MVP Volunteer Moderator
3 answers

Uninstalling OneDrive

How do I uninstall OneDrive from my PC Windows 11?

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-04-27T02:07:54.4033333+00:00
Bridget Haig 20 Reputation points
commented 2026-09-06T22:04:56.25+00:00
Campbell Scott 0 Reputation points
2 answers One of the answers was accepted by the question author.

How to remove iCloud Photo library from OneDrive

I am trying to share my OneDrive between multiple computers in different locations. When I first tried to sync them, I could not sync the Pictures folder because it has the iCloud. I need this function more than I need the iCloud backup on my PC. …

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-06T14:19:09.48+00:00
Andrew Schultz 20 Reputation points
commented 2026-09-06T16:26:18.2833333+00:00
EmilyS726 264.5K Reputation points Independent Advisor
2 answers

how to put my onedrive back online

my onedrive is offline, how can I put in back online?

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-06T08:45:14.8366667+00:00
Michelle Singleton 0 Reputation points
answered 2026-09-06T09:35:33.1766667+00:00
Ferdinand Nanalig 32,825 Reputation points Independent Advisor
2 answers

Restore Onedrive

I am trying to restore my one drive and shows multiple dates files/item quantities next to it but they are blank. I tried logging out and back in and another browser. I tried to restore them but the select button does not appear for them. How can I…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-04T16:29:39.4733333+00:00
leslie lee 0 Reputation points
answered 2026-09-06T08:24:35.1866667+00:00
Jhun Buala 5,535 Reputation points Independent Advisor
1 answer

can not sign into one drive

I can not sign into my one drive on surface laptop pro microsoft 2 even though otherwise i am signed into 365 microsoft account. Subsequently i can not synch files

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-05T02:05:30.3433333+00:00
Vladan Ljubisavljevic 0 Reputation points
commented 2026-09-06T00:44:48.44+00:00
Xavier-D 12,515 Reputation points Microsoft External Staff Moderator
3 answers

Tranferred from one microsoft to another

Hello, how can I move over all of my information, pictures, and files from one of my Microsoft accounts that I will close to another one that I already have?

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-08-28T21:45:54.51+00:00
MelT-7395 0 Reputation points
commented 2026-09-06T00:07:15.8233333+00:00
Nacho-7057 0 Reputation points
2 answers

How to move onedrive folders from one account to another.

I have a new microsoft email and onedrive account and would like to move folders from my old account. What is the easiest way to do this?

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-05T17:47:03.5733333+00:00
Kathryn Howden 0 Reputation points
answered 2026-09-05T18:22:01.3833333+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Request for Security Update – Bundled OpenSSL Libraries in Microsoft Store Applications and OneDrive

Dear Microsoft Support Team, We have identified multiple OpenSSL vulnerabilities reported by our enterprise vulnerability management solution (ManageEngine Vulnerability Manager Plus) in Microsoft applications. The affected components…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-08-04T12:07:04.7133333+00:00
parag sarode 20 Reputation points
commented 2026-09-05T01:02:04+00:00
xeroday 0 Reputation points
2 answers

OneDrive Sync Issue – Shared Files Automatically Renamed/Deleted

I am facing a serious issue with OneDrive. While working on the shared folders, sometimes files are automatically renamed or disappear. When this happens, the same files also disappear from the OneDrive folders of the users with whom the folder is…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-02T11:22:11.3266667+00:00
Muzzamil Iqbal 0 Reputation points
commented 2026-09-04T08:32:53.83+00:00
Kai-H 26,135 Reputation points Microsoft External Staff Moderator
1 answer

i have issue with storage

hi I'm a single mum, and the storage I have on my Microsoft account is running out. I failed my assessment because my work wasn't saved. I already paid for a year of storage, but now it's asking for more, and unfortunately I can't afford it. Im unable…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-04T07:07:34.7733333+00:00
answered 2026-09-04T07:55:30.96+00:00
SD - IA 178.7K Reputation points Independent Advisor
1 answer

How to fix a problem where my personal documents folder which is supposed to be residing on my PC are now shown as being in my Business account

My Documents folder for my Personal account currently shows up as being a separate Documents folder in my Business account OneDrive folder. All of the personal account files are found in the Document Folder of my Business OneDrive account. How do I get…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-02T10:14:13.27+00:00
DavidMeinhard-4333 0 Reputation points
answered 2026-09-02T11:07:13.2433333+00:00
SD - IA 178.7K Reputation points Independent Advisor
2 answers

Request for Assistance in Recovering a Permanently Deleted DOCX Document from OneDrive

I accidentally deleted an important DOCX document from my Microsoft account and subsequently removed it from the OneDrive Recycle Bin. I would like to know whether it is still possible to recover this permanently deleted file. The document may contain…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-01T11:50:47.5733333+00:00
Jude Nanayakkara 0 Reputation points
answered 2026-09-01T12:25:10.6766667+00:00
DaveM121 928.6K Reputation points Independent Advisor