305 questions with Microsoft 365 and Office | Subscription, account, billing | Other | MacOS tags

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1 answer

i bought your product. My last credit card expired, and that was what you had on file. I paid with my new card, and you wont let me access my account. Also, F AI

fuck AI to start. I paid for my renewal... you still wont let me sign into my account. Fuck AI

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-05-22T21:53:26.55+00:00
eric harlan 0 Reputation points
commented 2026-05-22T22:28:25.9233333+00:00
John Jefferson Doyon 71,160 Reputation points Independent Advisor
1 answer

My subscription to MS 365 was renewed at the full price

Without an alert my subscription was renewed at the full price of $108.74. As I am a retired, disabled person on a fixed income, i believe there are other less expensive options that will meet my needs. How can change this? Mary Ann Acee

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-05-21T18:11:40.38+00:00
MaryAnn Acee 0 Reputation points
answered 2026-05-21T18:12:10.3833333+00:00

AI answer

1 answer

Apple Robbed Me

Please, how do I get the money from Apple? Since 8 AM, I have been sending emails, but they still denied and seized my money over a sub that I will never use

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-05-19T17:12:43.87+00:00
Clem Hero 0 Reputation points
answered 2026-05-19T17:12:57.6866667+00:00

AI answer

2 answers

I just got your Office for Mac but now msg states my IMac Ventura 13.7.8 isn’t adequate. HELP!!

Do you have an Office for Mac that my iMac 13.7.8 Ventura can operate? If not, how do I get a refund?

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-05-19T00:20:22.25+00:00
steve cribbett 0 Reputation points
answered 2026-05-19T01:31:20.1966667+00:00
Sumit D - IA 169.4K Reputation points Independent Advisor
1 answer

How to find a license key for Office 2021 installed back in 2022

I installed Microsoft Office 2021 Home and Business for MAC back in December 2022. I purchased it online and arrived with the box containing the license key details. I successfully installed it without a problem. However, I recently updated my MacOS to…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2025-12-16T14:16:48.5966667+00:00
binesu 0 Reputation points
commented 2026-05-18T11:42:33.0733333+00:00
Rambo 0 Reputation points
2 answers

I’m trying to figure out whether I actually have a valid Microsoft 365 license, and if so, who it’s through — Microsoft directly or GoDaddy.

Here’s the situation: When I bought my MacBook, I originally purchased what I believe was a Microsoft 365 subscription directly through Microsoft. Later, when I bought my domain through GoDaddy, they had me set up Outlook/email services through them…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-05-11T11:24:08.9833333+00:00
Saarah 0 Reputation points
answered 2026-05-11T12:51:58.18+00:00
EmilyS726 234.9K Reputation points Independent Advisor
2 answers

How to CANCEL a subscription

Hello! I just activated this account today, choosing "1 month trial period". I entered my personal bank card details and I DO NOT want to be charged/purchase the subscription after 1 month. How can I remove this recurring…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-05-06T15:02:42.2866667+00:00
Gabriel Niculae 0 Reputation points
answered 2026-05-06T21:12:33.11+00:00
Katerina-N 9,090 Reputation points Microsoft External Staff Moderator
2 answers

I want a VAT invoice for my MS365 subscription using my correct address.

Having spent a long time in my account on the MS website I cannot find a way to download a VAT invoice. All that seems to be available is a strange screenshot type page under "Print Order" on the "Order History" page. How can I…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-04-18T13:23:47.33+00:00
Gill Banner-Stevens 0 Reputation points
edited an answer 2026-04-28T20:03:46.3966667+00:00
Katerina-N 9,090 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft 365 subscription

Hi, I've purchased microsoft 365 and asked for a montly payment but I was charged 340,20€. I would like contact microsoft directly and change the billing method. I don't find any direct support except the online one which is not helpfull at all for that…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-04-28T06:40:13.0433333+00:00
Thibault Chauvet 0 Reputation points
answered 2026-04-28T07:16:56.7666667+00:00
DaveM121 882.8K Reputation points Independent Advisor
2 answers

Overbilling?

I have a basic Microsoft 365 account ($19.99/per year) but I've been charged $19.99 every month for multiple years. Can you please resolve and provide a description why this has occurred?

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-04-24T12:53:33.2133333+00:00
Eddie Francis 0 Reputation points
answered 2026-04-24T13:14:10.6133333+00:00
Stefan Blom 341.3K Reputation points MVP Volunteer Moderator
2 answers

I mistakenly signed up for a second 365 account.

I currently have a Microsoft 365 account and mistakenly signed up for a second one. (Microsoft 365 Basic). How do I cancel the second account?

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-04-16T17:51:38.64+00:00
Brad and Tammy Hunt 0 Reputation points
answered 2026-04-16T18:32:22.06+00:00
Jeronimo Fuerte 39,530 Reputation points Independent Advisor
3 answers

acc to adding mac

cannot add a mac to my microsoft 365 account - device is not being shown

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-04-08T12:03:05.2566667+00:00
Peter Foster 0 Reputation points
commented 2026-04-08T17:07:56.4133333+00:00
Peter Foster 0 Reputation points
3 answers

Where I can get payment invoice receipt

Hello Team, My mail id was wrong when I schedule exam and make a payment. So do not have payment receipt on mail, I have to do reimbursement. From where I can get that invoice

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-04-08T06:58:53.13+00:00
Gouri Patil 0 Reputation points
answered 2026-04-08T13:56:37.9466667+00:00
Lester Bernard Reyes 80,455 Reputation points Independent Advisor
1 answer

I was billed today for Microsoft 365 even though I canceled in May 2025

I received a charge to my paypal account for $95.00 today (4/1/2026). There was a note that it was for office 365. I logged into my account and confirmed that I had canceled office 365 in May 2025. How Do I get this charge refunded? Thanks, --Ken

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-04-01T18:10:08.5166667+00:00
Ken Schmidt 0 Reputation points
answered 2026-04-01T18:45:39.8+00:00
EmilyS726 234.9K Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

How to refund my money

I will be subscribe the product by my mistake but My money will be deduct How Will I get my money refund

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-03-28T13:59:16.3766667+00:00
Mayank Pachauri 20 Reputation points
commented 2026-03-28T14:01:05.5533333+00:00
Mayank Pachauri 20 Reputation points
1 answer

Purchased 365 but refused to use : unacceptable behaviour by Microsoft

I subscribed office 365 on Mar 14, 2025, and paid CNY 498 twice, but you claimed to detect me as one-time purchase licence, and then denied my right to use it. It's totally unacceptable!

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-03-28T07:34:19.7266667+00:00
Brian YIU 0 Reputation points
commented 2026-03-28T08:16:12.58+00:00
Estrella721 38,820 Reputation points Independent Advisor
1 answer

LinkedIn Premium for college students

I am a student from Virginia Tech, i had applied for college student plan and had my email verified but i have still not received LinkedIn premium offer yet. Moved from: <Microsoft 365 and Office | Subscription, account, billing | For education |…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-03-24T23:04:39.9166667+00:00
Arun, Aashna 0 Reputation points
edited the question 2026-03-25T03:45:42.0966667+00:00
Xavier-D 8,585 Reputation points Microsoft External Staff Moderator
1 answer

how do i cancel my 'Join for teams' app purchase?

I just purchase the app for mac "join with teams.' i need to cancel that purchase. it is not want i need.

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-03-24T17:02:37.1233333+00:00
David Jarvis 0 Reputation points
answered 2026-03-24T17:02:54.51+00:00

AI answer

4 answers

why cant i find and cancel my subscription

I cant login to my business account, and therefore I can't cancel my plan, so they just keep charging me money. Why is it not possible to get any help for this - I need to contact them directly as I can't change or login to my accounts.

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2025-09-22T18:31:04.2466667+00:00
Michelle Johansen 10 Reputation points
commented 2026-03-15T19:06:07.93+00:00
Stefan Blom 341.3K Reputation points MVP Volunteer Moderator
2 answers

I cant see bussiness subscription model

Hello. I would like to ask for information on how to switch my account <Mod remove PII> @itvy.cz from a personal account to a business account. This account will be used by an administrator who will manage Office 365. We would like the account to…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-03-11T10:16:04.7366667+00:00
Petr Vychodil 0 Reputation points
commented 2026-03-12T14:37:25.1833333+00:00
Michelle-N 16,635 Reputation points Microsoft External Staff Moderator