Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,738 questions
0 answers
ACS Email: custom-domain mail silently dropped by iCloud; Azure-managed domain delivers to the same recipient
Email sent via Azure Communication Services to Apple-hosted recipients (@icloud.com) is accepted and then silently discarded — never delivered, never bounced — when the From domain is one of our verified custom domains. The identical message to the same…
Azure Communication Services
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 62%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
1 answer
Can Azure Communication Services check availability of specific vanity 712 phone numbers?
We are setting up Azure Communication Services calling for a small healthcare practice in Iowa. We contacted the ACS telephone-number team on July 14, July 20, and July 23, 2026, but have not received an availability decision. We need to know whether…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,738 questions
asked 2026-07-28T01:21:30.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 59%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Me to You
0
Reputation points
commented 2026-08-02T13:09:33.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 85%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGV%3C/text%3E%3C/svg%3E)
Golla Venkata Pavani
6,525
Reputation points Microsoft External Staff
Moderator
1 answer
Can Infobip SMS billed through Azure Subscription?
We used Azure Communication Service for sending SMS, but it doesn't work for some of the countries, so we are planning to utilize Messaging Connect to get the Infobip and purchase a dedicated short code for sending SMS to other countries. Would it be…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,738 questions
asked 2026-07-29T15:15:21.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 19%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
Jyothy Jacob
0
Reputation points
commented 2026-08-01T14:44:40.8366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 52%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Venkatesan S
10,175
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
ACS CNAM registration
Hello, I have submitted CNAM registration requests for Azure Communication Services (ACS) via email on July 07, July 12, and July 14, but I have not received any response or confirmation. These requests included the required details (company name,…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,738 questions
asked 2026-07-14T22:18:35.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 42%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
AI MSI
20
Reputation points
commented 2026-07-30T20:48:31.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 5%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Ajay Rathod
170
Reputation points Microsoft External Staff
Moderator
2 answers
Unable to acquire one Spanish local phone number for ACS
I am building a technical proof of concept using Azure Communication Services Call Automation and Deepgram Voice Agent API. I need one Spanish local/geographic phone number for controlled inbound test calls. Azure Portal shows that Spanish local numbers…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,738 questions
asked 2026-07-29T19:55:09.4466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 8%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Juan
0
Reputation points
edited a comment 2026-07-30T19:53:23.0366667+00:00
Ajay Rathod
170
Reputation points Microsoft External Staff
Moderator
0 answers
How to successfully add participants to a chat thread? Encountered "invalidPariticipants" 403 error
Hi team, We are applying the ACS service to build call and chat for Teams users and external users in mobile platform. We encountered the "invalidPariticipants" issue when following the wiki to create a chat thread with specified participants,…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,738 questions
asked 2024-07-29T13:26:38.9866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 31%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EX%3C/text%3E%3C/svg%3E)
Xin
40
Reputation points Microsoft Employee
commented 2026-07-30T07:20:58.3366667+00:00
Christos Panagiotidis
3,301
Reputation points
0 answers
How to control the callAutomationClient.Createcall method retries
I utilise CallAutomationClient when using the PSTN Outbound call method in Azure Communication Service.The CreateCall function places three more calls to a client who declines the call if they do. How can I take control of this? I don't want to keep…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,738 questions
asked 2024-07-30T20:21:37.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 63%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Soundhar M
55
Reputation points
commented 2026-07-30T07:06:19.1233333+00:00
Christos Panagiotidis
3,301
Reputation points
0 answers
SMS Verification - Update Requested Status
Hello. I'm in the process of toll-free SMS verification application for my app which just moved to "Update Requested" status, but I can't find any detail on what the review team wants changed. The portal doesn't show reviewer notes and I…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,738 questions
asked 2026-07-30T05:35:40.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 59%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJV%3C/text%3E%3C/svg%3E)
Jasper Vale
0
Reputation points
commented 2026-07-30T06:24:48.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 7.000000000000001%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Saritha Bandaru
250
Reputation points Microsoft External Staff
Moderator
1 answer
Azure Comm Services Regulatory Process
I submitted a Regulatory Application for sending toll-free SMS messages using Azure Communication Services on June 23rd. On June 29th I received notification my application was rejected for a few reasons that were corrected and resubmitted that same day.…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,738 questions
asked 2026-07-29T23:08:56.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 15%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVA%3C/text%3E%3C/svg%3E)
Vincent Allen
0
Reputation points
commented 2026-07-30T00:11:35.4033333+00:00
Ajay Rathod
170
Reputation points Microsoft External Staff
Moderator
0 answers
Unable to receive a call via Azure Direct Routing
Hi all, I am trying to connect my SBC to Azure Direct Routing and am facing issues where I get "Unknown" status for "TLS Status" and "Ping" (as seen in the attachments). I'm using UDP communication at port 5060, but also…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,738 questions
asked 2025-03-12T18:21:39.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 91%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Aleksa Škorić
0
Reputation points
commented 2026-07-29T10:50:37.98+00:00
Christos Panagiotidis
3,301
Reputation points
1 answer
One of the answers was accepted by the question author.
Communication service, regulatory documents are still pending
I submitted my Communication service - regulatory documents over a month ago and they are still pending. Is there a way to check on the ongoing status or what the holdup is?
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,738 questions
asked 2026-07-28T22:42:14.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 28.000000000000004%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBG%3C/text%3E%3C/svg%3E)
Breton Group
20
Reputation points
commented 2026-07-28T23:29:08.7433333+00:00
Ajay Rathod
170
Reputation points Microsoft External Staff
Moderator
0 answers
Join: Microsoft Azure Q&A Champions Program
The Microsoft Azure Q&A Champions Program recognizes and empowers a global community of internal and external Azure experts who help customers succeed by providing high-quality, trusted answers on Microsoft Q&A. The program scales expert led…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,738 questions
asked 2026-05-25T23:24:00.4266667+00:00
Ashley Swearingen
0
Reputation points Microsoft External Staff
Moderator
edited the question 2026-07-28T21:43:34.66+00:00
Ashley Swearingen
0
Reputation points Microsoft External Staff
Moderator
1 answer
Azure Communication Services resource-provider PUT permanently stuck in Accepted state; all subsequent PUTs return InvalidResourceOperation
An Azure Communication Services resource is permanently rejecting management-plane PUT requests with HTTP 409 InvalidResourceOperation. The original PUT began at 2026-07-21T20:22:04.6163518Z. Correlation ID: 6aa28663-0423-453e-8d20-efa9d6a92560 …
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,738 questions
asked 2026-07-25T04:36:52.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 26%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK1%3C/text%3E%3C/svg%3E)
Ken-199
0
Reputation points
answered 2026-07-26T18:38:53.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 4%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sina Salam
31,056
Reputation points
Volunteer Moderator
4 answers
One of the answers was accepted by the question author.
Getting a new number at azure communication services
I am trying to get a phone number at azure communication services. It says I used 0 out of 5 but not letting me to get one
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,738 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 35%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
0 answers
copy of the complete toll-free verification campaign
Please provide a copy of the complete toll-free verification campaign brief submitted under Application ID xyz, including all entered fields and uploaded-document details. I need to submit an equivalent verification application for a second toll-free…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,738 questions
asked 2026-07-23T20:11:37.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 36%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEK%3C/text%3E%3C/svg%3E)
Eugene Kutsin
0
Reputation points
commented 2026-07-23T21:50:55.07+00:00
Ajay Rathod
170
Reputation points Microsoft External Staff
Moderator
3 answers
Server not responding Unable to access regulatory documents right now. Please try again later.
I am attempting to update regulatory documents for SMS messaging, receiving this error constantly: Server not responding Unable to access regulatory documents right now. Please try again later.
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,738 questions
asked 2026-06-16T14:03:46.3066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 71%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEP%3C/text%3E%3C/svg%3E)
ERIC PROSHUTO
0
Reputation points
answered 2026-07-23T18:08:57.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 51%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Aditya N
3,395
Reputation points Microsoft External Staff
Moderator
1 answer
unable to acquire a new geographical number from Azure the GET option is disabled
unable to acquire a new geographical number from Azure the GET option is disabled
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,738 questions
asked 2026-07-22T18:18:23.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 99%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Abhishek Aggarwal
0
Reputation points
commented 2026-07-23T01:32:28.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 7.000000000000001%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Praneeth Maddali
11,350
Reputation points Microsoft External Staff
Moderator
1 answer
ACS subscription not eligible for 10DLC Brand/Campaign registration - open ticket 11 days
My Pay-As-You-Go subscription (ID: 2801cd2b-d341-479e-8f54-fcfda65726e7, US-based, Bellingham WA, spending limit OFF) cannot register a 10DLC Brand or Campaign in Azure Communication Services. The portal shows "Your subscription is not…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,738 questions
asked 2026-07-20T19:51:49.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 70%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJY%3C/text%3E%3C/svg%3E)
Jeffrey Yingling
0
Reputation points
answered 2026-07-22T07:45:56.21+00:00
Alex Burlachenko
25,030
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Need Help Creating and Configuring Azure Communication Services (Email)
Hi everyone, I need some guidance on creating and configuring Azure Communication Services (ACS) Email for my application. My Requirement I want to use Azure Communication Services Email to send email notifications from my application. I need to create…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,738 questions
asked 2026-07-20T21:53:00.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 45%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Saikumar Polavaram
20
Reputation points
answered 2026-07-21T00:14:13.9733333+00:00
Ajay Rathod
170
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Configure Custom Domain for ACS Link Tracking
Microsoft is asking us to configure custom domains for link tracking in ACS, I have notified them its not a feature ACS provides at this time. Can you please confirm? We have a custom domain setup for email sending but link tracking rewrites links used…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,738 questions
asked 2026-07-20T15:44:31.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 21%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENG%3C/text%3E%3C/svg%3E)
Nate Green
60
Reputation points
answered 2026-07-20T16:15:07.2+00:00
Golla Venkata Pavani
6,525
Reputation points Microsoft External Staff
Moderator