Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,835 questions
1 answer
Why is Azure Communication Service Being Retired?
Why is Azure Communication Service being retired? It’s a great service and we just switched all our applications to using it to avoid using Exchange because it was not reliable or as easily configurable.
Azure Communication Services
asked
2026-10-27T22:12:53.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 19%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAJ%3C/text%3E%3C/svg%3E)
Admin Jordan Brenier
0
Reputation points
answered
2026-10-27T22:34:46.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 85%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGV%3C/text%3E%3C/svg%3E)
Golla Venkata Pavani
7,695
Reputation points Microsoft External Staff
Moderator
2 answers
ACS size limit
i need to increase ACS limit from 10 to 30mb. how can i achieve this? custom domain, not azure managed - can i configure this myself?
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,835 questions
asked
2026-10-27T10:31:20.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 85%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENG%3C/text%3E%3C/svg%3E)
Neil Graham
0
Reputation points
edited an answer
2026-10-27T11:29:09.7866667+00:00
TP
165.1K
Reputation points
Volunteer Moderator
1 answer
How to display IVR context variables to customer service representatives as soon as they pick up the call.
I am building a Dynamics 365 Contact Center. I have build on copilot studio an IVR that passes 4 variables to my workstream, the variables have been added to the workstream correctly as text variables. The phone call needs to go first to a first line…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,835 questions
asked
2026-10-27T11:11:28.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 40%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Aymen Tiouiri
0
Reputation points
edited the question
2026-10-27T11:15:53.3666667+00:00
Aymen Tiouiri
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Azure Communication Services DKIM targets do not exist in azurecomm.net DNS
We are configuring a verified custom domain for Azure Communication Services Email. Resource: events-email-communication-service Custom domain: oneavstream.cz The domain is successfully verified and the SPF record is already configured. The Azure portal…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,835 questions
asked
2026-10-26T12:52:42.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 14.000000000000002%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lukáš Volf
25
Reputation points
accepted
2026-10-27T08:24:46.7766667+00:00
Lukáš Volf
25
Reputation points
1 answer
Do we have ACS PSTN/telephony enabled for Saudi Arabia?
We have developed a healthcare application for users in Saudi Arabia. we need application to initiate normal PSTN calls to Saudi mobile and landline(+966). Patients must not need Microsoft teams or any application to receive the call. does Microsoft…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,835 questions
asked
2026-10-27T07:00:09.6166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 36%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
BaliChakra, Ashwini EX1
0
Reputation points
answered
2026-10-27T07:02:00.8933333+00:00
AI answer
1 answer
Email setup issues About Azure Communication Services
When using the email service in ACS, what should the configuration on the sending mailbox side be like? Are there any requirements for the protocol and authentication method used?
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,835 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 30%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
Teams Phone Extensibility (TPE) - Clarification on Resource Account, ACS Association, and Consent Flow
Hi there, We're implementing a customer-developed TPE application using Azure Communication Services and Call Automation SDK, rather than deploying a third-party CCaaS solution. We are referring to the latest Microsoft documentation, including the…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,835 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 49%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
1 answer
Azure Communication Services Android Calling SDK: native SIGSEGV in libACSCallingShared.so during call setup since 2.14.0
Service Azure Communication Services Calling SDK for Android (com.azure.android:azure-communication-calling), Teams interop with a Microsoft 365 user (TeamsCallAgent). Scenario Our Android app makes 1:1 Teams calls with outgoing video. We need to upgrade…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,835 questions
asked
2026-10-22T07:46:19.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 10%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Razvan Paun
0
Reputation points
edited an answer
2026-10-22T08:27:58.5333333+00:00
Razvan Paun
0
Reputation points
1 answer
Call Automation real time transcription fails with TranscriptionFailed 400 subcode 8565 on inbound PSTN calls
Inbound PSTN calls to an ACS phone number (UK geographic, data location UK) are answered with answer_call from the Python SDK azure-communication-callautomation 1.6.0, with TranscriptionOptions transport websocket, locale en-GB, start_transcription true,…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,835 questions
asked
2026-10-21T21:54:50.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 38%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
Ravi Namburi
0
Reputation points
answered
2026-10-21T21:55:57.49+00:00
AI answer
1 answer
ACS WhatsApp WABA Tier 0 — Need BSP Escalation Without Paid Azure Support Plan
We operate CloudVendo, a SaaS platform using ACS Advanced Messaging for WhatsApp. Our Meta Business Portfolio was successfully verified on October 17, 2026, and our WhatsApp display name is approved. However, our WABA remains at TIER_0 with a 250…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,835 questions
asked
2026-10-20T15:37:40.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 8%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
CloudVendo
0
Reputation points
answered
2026-10-20T15:39:17.1466667+00:00
AI answer
1 answer
ACS retirement (2028-09-30): Is joining Teams meetings as a Teams user (getTokenForTeamsUser + TeamsCallAgent) on iOS/Android still supported?
We provide a mobile app (iOS/Android) that joins Microsoft Teams meetings from a meeting link using the ACS Calling SDK. After reading the Retirement and breaking changes guide, we would like Microsoft to confirm whether our implementation remains…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,835 questions
2 answers
ACS Email: DKIM signature does not cover List-Unsubscribe / List-Unsubscribe-Post, so RFC 8058 one-click unsubscribe is never eligible
We send marketing newsletters through Azure Communication Services Email (SMTP relay smtp.azurecomm.net:587, customer-managed domain; Domain, SPF, DKIM and DKIM2 all Verified; DMARC p=reject). Each message carries the RFC 8058 headers: List-Unsubscribe:…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,835 questions
asked
2026-09-07T19:38:24.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 8%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHL%3C/text%3E%3C/svg%3E)
Hugo Lorenzo Mato
5
Reputation points
commented
2026-10-16T23:31:01.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 84%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
LEF
0
Reputation points
1 answer
Communication Services: Email DKIM Verification Stuck — Ongoing Issue
Have posted this here already and saw a response that an engineer will need to look at it, but heard nothing more. This is still an issue Problem description I am experiencing an issue where the DKIM verification for my custom domain in Azure…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,835 questions
asked
2026-10-14T15:26:45.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 44%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK0%3C/text%3E%3C/svg%3E)
KevinMarsh-0076
0
Reputation points
answered
2026-10-15T12:10:19.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 44%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Salamat Shah
990
Reputation points MVP
1 answer
Azure Communication Services Calling SDK: post-2028 support for custom clients using Teams identities
We are using Azure Communication Services Calling SDK in a custom web application with Microsoft Teams identities. Our flow is: User signs in with MSAL / Microsoft Entra ID using their Teams account. We exchange the Entra ID token for an ACS token for…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,835 questions
asked
2026-10-01T14:50:32.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 71%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
Andrea Vincentini
5
Reputation points
commented
2026-10-14T04:47:15.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 30%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
チン・ドゥク タム
20
Reputation points
1 answer
Teams meeting captions in the Azure Communication Services Calling SDK: general availability timeline
We are building a Teams meeting assistant on the Azure Communication Services web Calling SDK (@azure/communication-calling 1.46.1). It joins a Teams meeting as an ACS user and uses the Teams captions feature (call.feature(Features.Captions)), which the…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,835 questions
asked
2026-10-13T14:58:35.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 13%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Standup Assistant
0
Reputation points
answered
2026-10-13T15:19:24.01+00:00
Rukshan edirisinghe
2,205
Reputation points
1 answer
GPT-Live with ACS demo?
Hi everyone, Has anyone successfully implemented GPT-Live with Azure Communication Services (ACS) in full duplex mode? With the Realtime API, we have clear events that help us handle things like user interruptions / barge-in and stopping the assistant…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,835 questions
asked
2026-10-07T08:07:10.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 94%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Rahul Patil
0
Reputation points
commented
2026-10-12T11:43:29.2033333+00:00
Rahul Patil
0
Reputation points
1 answer
ACS Email retirement: Can a pre-provisioned resource be moved to a new customer's subscription after 23 October 2026?
We use Azure Communication Services (ACS) Email in a platform that provisions and manages infrastructure through Terraform. As part of Microsoft's ACS retirement announcement, we understand that new customers cannot sign up for retiring ACS services from…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,835 questions
asked
2026-10-12T04:17:05.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 3%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Subhasri, Angara (VWITS India I-DI-C)
0
Reputation points
answered
2026-10-12T04:18:05.35+00:00
AI answer
0 answers
Is Active Call Transfer (move a call between devices) planned for the Android/iOS Calling SDKs for Teams users?
The Web Calling SDK supports Active Call Transfer for Teams users: callAgent.feature(Features.ActiveCallTransfer) with getActiveCallDetails() and activeCallTransfer(call, { isTransfer: true, joinCallOptions }), so a Teams user can move a call they're in…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,835 questions
asked
2026-10-07T17:55:33.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 32%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECG%3C/text%3E%3C/svg%3E)
Christian Gan
0
Reputation points
commented
2026-10-08T13:44:29.6566667+00:00
Christian Gan
0
Reputation points
2 answers
Communication Services: Request for Quota Increase — Email Sending Limit Expansion
Descrição do problema I am requesting guidance on how to proceed with increasing the email sending quota for my Azure Communication Services resource. My current limitations are 30 emails per minute and 100 emails per hour, but I need to send…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,835 questions
asked
2026-10-08T10:50:38.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 90%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Rebeca Teixeira
0
Reputation points
answered
2026-10-08T12:11:42.3366667+00:00
Rebeca Teixeira
0
Reputation points
1 answer
How to replace SMTP functionality in ACS Email Services after retirement of ACS Email services in 2028
We are using ACS Email Services for our printers to be able to send scans via email. As our printers are consumer devices, they do not support MFA in any way. On the other hand, our security settings require MFA for all accounts and I cannot exempt the…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,835 questions
asked
2026-10-06T06:59:22.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 21%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
Schaefer, Juergen (Murkel IT)
15
Reputation points
commented
2026-10-08T07:19:44.2833333+00:00
TP
165.1K
Reputation points
Volunteer Moderator