Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,631 questions
0 answers
Only Creator is Allowed to Send SMTP of App
I am creating an app for Amasty in Magento to send SMTP emails. We have a noreply email set up with SMTP enabled and it has been given Cloud Application Administrator. I had another admin try it that had more privilages then myself and they got the same…
Azure Communication Services
asked 2026-04-22T21:04:16.0666667+00:00
Kruize Christensen
0
Reputation points
commented 2026-04-25T00:12:42.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 85%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGV%3C/text%3E%3C/svg%3E)
Golla Venkata Pavani
3,920
Reputation points Microsoft External Staff
Moderator
1 answer
ACS UK phone number in Dynamics 365 Voice routes to an unrelated third party, and Phone numbers blade now shows “Server not responding”
Hi, I am setting up Dynamics 365 Voice / Omnichannel for Customer Service for the first time and I am trying to use an Azure Communication Services (ACS) UK phone number for inbound voice testing. Here is the full setup and what happened step by step: …
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,631 questions
asked 2026-04-23T18:19:28.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 52%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELZ%3C/text%3E%3C/svg%3E)
Luna Zhang
0
Reputation points
commented 2026-04-24T22:07:50.5366667+00:00
Golla Venkata Pavani
3,920
Reputation points Microsoft External Staff
Moderator
1 answer
Adicionar endereço de envio SMTP Azure
Boa tarde, Realizei deploy de um serviço smtp da azure para envio de e-mails com autenticação básica, integrado ao meu dominio personalizado, preciso desse envio para enviar notas fiscais aos meus clientes pois meu sistema ERP é legado e não possui…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,631 questions
asked 2026-04-24T19:38:18.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 71%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBH%3C/text%3E%3C/svg%3E)
Bruno - Hábil Tecnologia
0
Reputation points
edited a comment 2026-04-24T20:58:30.6133333+00:00
Golla Venkata Pavani
3,920
Reputation points Microsoft External Staff
Moderator
2 answers
Azure Comms, Declined CODE: 603 issue...
Hi, I've developed an application for a client that uses the Azure Comms Calling service. It has been working fine for the most part, but just recently users are reporting that some outgoing calls aren't being connected. The reason given by the call…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,631 questions
asked 2026-04-21T15:23:31.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 86%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDO%3C/text%3E%3C/svg%3E)
Dylan Olney
80
Reputation points
answered 2026-04-24T20:19:32.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 36%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Shree Hima Bindu Maganti
7,265
Reputation points Microsoft External Staff
Moderator
0 answers
Trying to submit SMS application for toll free number, but the number is not showing
under Communication Service | Phone Numbers my toll free number has been purchased. I put in an SMS application in February, it has been pending ever since. Now it changed to update requested, the first page of Application Type has a drop down of…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,631 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 75%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAW%3C/text%3E%3C/svg%3E)
0 answers
Update Toll Free SMS application Associated phone numbers(s) not populated
I'm trying to fill in the Update regulatory documents application for my communications phone number for SMS and it is asking for my Associated phone numbers(s). the drop down is blank, but I have a toll free number and the update was opened from my SMS…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,631 questions
1 answer
ACS 10DLC brand/campaign registration says subscription is not eligible despite MCA + U.S. billing
I’m trying to enable SMS for Local, US Azure Communication Services phone numbers through 10DLC brand/campaign registration. The Azure portal says Local, US numbers require Brand and Campaign registration before SMS can be enabled. However, when I go to…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,631 questions
asked 2026-04-12T21:03:53.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 24%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Kurt
0
Reputation points
commented 2026-04-24T09:04:55.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 7.000000000000001%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Praneeth Maddali
8,215
Reputation points Microsoft External Staff
Moderator
3 answers
ACS 10DLC Brand/Campaign registration - subscription not eligible message
I'm trying to enable SMS for Local numbers using an Azure Communication Service. When I go to start the brand/campaign registration in my communication service, I get a message saying, "Your subscription is not eligible for Brand and Campaign…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,631 questions
asked 2026-04-15T00:08:25.3733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 57.99999999999999%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Akshaya Ramanan
0
Reputation points
answered 2026-04-23T17:46:55.6933333+00:00
Shree Hima Bindu Maganti
7,265
Reputation points Microsoft External Staff
Moderator
3 answers
Getting setup error with Azure Communication Services Email (SMTP)
I’m currently setting up Azure Communication Services Email (SMTP) and I’ve completed domain verification, app registration, and SMTP authentication setup. Right now I appear to be in sandbox mode with limits around 100 emails per hour, and I’m unable to…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,631 questions
asked 2026-04-23T14:33:29.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 22%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEG%3C/text%3E%3C/svg%3E)
Ekta Gupta
0
Reputation points
edited a comment 2026-04-23T17:35:28.6166667+00:00
Golla Venkata Pavani
3,920
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
What is the correct value of the audience for JWT token validation for Azure Communication Services?
In the article Secure webhook endpoints and WebSocket connections it says the for JWT Token validation of ACS calls should be "your Azure Communication Services resource ID..." It links to the article How to get your Azure Resource ID which…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,631 questions
asked 2026-04-22T21:30:13.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 91%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
Bob Lindenberg
60
Reputation points
answered 2026-04-22T21:48:46.0333333+00:00
Golla Venkata Pavani
3,920
Reputation points Microsoft External Staff
Moderator
1 answer
Server Not Responding Regulatory Documents
Server not responding Unable to access regulatory documents right now. Please try again later. This Error pops up when submitting regulatory documents for approval again.
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,631 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 14.000000000000002%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 78%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
0 answers
Issues with toll-free SMS verification
I am attempting to update regulatory documents for SMS messaging, receiving this error for the last 72 hours: Server not responding Unable to access regulatory documents right now. Please try again later. How can I properly resubmit my application and…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,631 questions
asked 2026-04-21T16:27:01.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 28.999999999999996%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Jon Wisdom
0
Reputation points
commented 2026-04-22T17:15:44.76+00:00
Golla Venkata Pavani
3,920
Reputation points Microsoft External Staff
Moderator
1 answer
commucation service qutoa increase
i need a quota increase for my email commucaion service up 20 to 50k per day
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,631 questions
asked 2026-04-20T07:17:40.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 54%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETP%3C/text%3E%3C/svg%3E)
taiwo popoola
0
Reputation points
edited a comment 2026-04-22T10:52:34.6566667+00:00
Praneeth Maddali
8,215
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Azure comms outgoing call fails with error: "user not entitled to call the destination"
Hi, I've developed an application for my client which incorporates the Azure Comms calling service. It works well for the most part. Occasionally though, an outgoing call may fail with the call agent reporting the following reason: "user not…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,631 questions
asked 2026-04-20T11:36:41.9266667+00:00
Dylan Olney
80
Reputation points
accepted 2026-04-21T15:58:12.4066667+00:00
Dylan Olney
80
Reputation points
3 answers
One of the answers was accepted by the question author.
Email Domain verified, but can't be selected in Communications Services
I'm trying to setup emails, I'm using a custom domain. Steps so far: "Email Communication Service" resource created, ECS ->Provision domains: I'm added my domain and successfully verified it "Communication Service" resource…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,631 questions
asked 2026-04-21T12:43:38.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 14.000000000000002%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Alan Aldred
20
Reputation points
answered 2026-04-21T13:30:14.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 51%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Aditya N
2,545
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Azure Communication Services Call Automation – Which Cognitive Service is required for STT/TTS (Speech)? Can Azure OpenAI or Foundry be used?
Hello Azure Community, I am building a telephony-based AI bot using Azure Communication Services (ACS) Call Automation with a phone number. The bot logic runs in my backend (Python, azure.communication.callautomation SDK) and generates text responses…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,631 questions
asked 2026-04-16T11:00:33.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 3%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKY%3C/text%3E%3C/svg%3E)
Kynyk, Yaroslav
40
Reputation points
accepted 2026-04-17T11:53:39.4533333+00:00
Kynyk, Yaroslav
40
Reputation points
3 answers
One of the answers was accepted by the question author.
Azure Communication Service settings
We are trying to use Azure Communication service in order to send bulk emails. We have setup a custom domain and we successfully sent email with the default email address "DoNotReply". We need to set a new custom sender "Display Name"…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,631 questions
asked 2026-04-14T08:21:54.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 47%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mike Sarafidis
41
Reputation points
accepted 2026-04-17T10:17:10.7233333+00:00
Mike Sarafidis
41
Reputation points
1 answer
Unable to create SMTP usernames on Azure Communication Service — adding returns 409 "The username is not available" despite the resource not existing.
I had an existing Azure Communication Service instance with two domains configured, each with several SMTP usernames. I deleted the resource group containing the ACS instance and all its resources, and then created a brand new ACS instance in a new…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,631 questions
asked 2026-04-14T10:37:10.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 77%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIS%3C/text%3E%3C/svg%3E)
Ivan Svoboda
0
Reputation points
commented 2026-04-16T18:41:11.19+00:00
Praneeth Maddali
8,215
Reputation points Microsoft External Staff
Moderator
0 answers
i purchased 2 european phone number and i want to release them but they don't show up in the number list
i purchased 2 european phone number and i want to release them but they don't show up in the number list
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,631 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 76%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
Timeout issue getting Communication Identity access token in Azure Comms
Hi, I have built an a web app for my client, a clinical trials company, which incorporates the Azure Comms phone calling service. This aspect of the app had been working fine in production for many months. However, as of recently, there have been timeout…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,631 questions
asked 2026-04-10T13:44:38.9333333+00:00
Dylan Olney
80
Reputation points
commented 2026-04-14T14:54:52.3533333+00:00
Praneeth Maddali
8,215
Reputation points Microsoft External Staff
Moderator