1,210 questions with Azure Communication Services tags

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Intermittent Availability Issues with ACS SDK in Android – Persistent WebSocket Connection Stability

We are currently developing an Android-based application using the Azure Communication Services (ACS) SDK and are experiencing intermittent issues where ACS users appear as unavailable despite having an active internet connection. In many cases, outgoing…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,210 questions
asked 2025-06-05T20:39:40.6566667+00:00
Freddy Ehrenholm 5 Reputation points
commented 2025-06-13T07:15:45.3666667+00:00
Freddy Ehrenholm 5 Reputation points
0 answers

Missing classes detected while running R8. Please add the missing classes or apply additional keep rules that are generated in .../build/app/outputs/mapping/.../.txt.

We are developing an Android application using Jetpack Compose and integrating Azure Communication Services (ACS) SDK for chat and calling functionalities. implementations in build.gradle file. When building the app in release mode with the…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,210 questions
asked 2025-05-21T11:03:23.6266667+00:00
Adnan Ayoub 0 Reputation points
edited a comment 2025-06-13T04:15:46.9033333+00:00
Adnan Ayoub 0 Reputation points
2 answers

Azure Comms phone calling service. Possible connectivity and freezing issues....

Hi, I'm developing a web application for a client that uses the Azure Comms phone calling service. I'm utilizing the latest @azure/communication-calling NPM library for the creation of the call agent on the front-end. I have a C# back-end service which…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,210 questions
asked 2025-06-11T13:51:16.2966667+00:00
Dylan Olney 20 Reputation points
commented 2025-06-12T15:29:50.2333333+00:00
Siva Nair 2,080 Reputation points Microsoft External Staff Moderator
0 answers

Streaming Audio from Azure Communication Service Outbound Call to Cognitive Service

The objective is to stream audio from an outbound call made with Azure Communication Service to a speech recognizer via WebSocket. The process is designed based on this document and this code.The outbound call has been successfully connected, but an…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,210 questions
asked 2025-06-12T13:28:09.88+00:00
Ashley 60 Reputation points
commented 2025-06-12T14:23:07+00:00
Prabhavathi Manchala 2,055 Reputation points Microsoft External Staff Moderator
2 answers

MailFrom addresses unable to add

I need to add additional mailfrom addresses but the option is greyed out. Please reply also to ******@quanture.com Thanks

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,210 questions
asked 2025-06-11T16:49:59.4733333+00:00
Luca Chichiarelli 0 Reputation points
commented 2025-06-12T06:05:04.3933333+00:00
Sampath 3,660 Reputation points Microsoft External Staff Moderator
5 answers

Username length issue with SMTP in Azure Communication Services

Hi, I'm testing "Email SMTP as a Service" that is in preview within "Azure Communication Services". I was so excited to hear about it because we've just done an Exchange migration to O365, and this feature will help mop up the…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,210 questions
asked 2023-12-08T14:25:16.0466667+00:00
Jonny Sharp 110 Reputation points
commented 2025-06-12T05:17:08.7633333+00:00
Rasmus Hollin 20 Reputation points
2 answers

My azure communications phone number says Verification in process

I added a phone number to my account, and it has been in verification in process for over a month. how long will it take to verify it and how do I get it activated?

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,210 questions
asked 2025-02-17T11:31:15.8733333+00:00
Bryan 5 Reputation points
commented 2025-06-11T18:18:27.3466667+00:00
Zolaikha Freidah 0 Reputation points
0 answers

Duplicate Room ID Received from Azure Communication Services Calls

We are using Azure Communication Services (ACS) for calls. We create rooms using the Azure SDK ("@azure/communication-rooms": "^1.1.0"), which returns a id of the room. While creating a room, the API is returning a id of the room…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,210 questions
asked 2025-06-11T13:44:19.4533333+00:00
Het Rachh 5 Reputation points
commented 2025-06-11T16:58:35.0633333+00:00
Het Rachh 5 Reputation points
1 answer

Restrict IP sending emails to Email Communication Service

Hi, I've set up and am testing Email Communication Services (ECS) and it seems to work well. SPF and DKIM records are in our DNS. We've set up some accounts to send email from. However, I've found from a personal (non-corporate) computer I'm able to…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,210 questions
asked 2025-06-11T13:32:44.67+00:00
Stu C 191 Reputation points
answered 2025-06-11T15:00:45.68+00:00
Bhargavi Naragani 4,485 Reputation points Microsoft External Staff Moderator
2 answers

problem at Creating resource Communication Service, get error: Validation failed. Required information is missing or not valid.

my Subscription "Pay-As-You-Go" and Resource group "cb" is active and works well for creating/hosting other services like app service,logic-app and so on. but problem when create Communication Service. the resource name…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,210 questions
asked 2025-06-11T09:29:07.8066667+00:00
Bowei Tong 0 Reputation points
commented 2025-06-11T11:43:47.66+00:00
Bhargavi Naragani 4,485 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Communication service cannot add mailfrom addresses

Cannot add MailFrom addresses to custom domain of email Communication Service Domain: Add Button is grey out. All Prerequisites are successfully deployed. Status of Domain,SFF,DKIM,DKIM are verified. Both of Azure Communication Services and Email…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,210 questions
asked 2025-06-09T10:24:41.5333333+00:00
Markus P. Keller 20 Reputation points
accepted 2025-06-11T09:38:11.51+00:00
Markus P. Keller 20 Reputation points
0 answers

Send digits during a pstn outbound call with azure communicator service

Good day. I have been researching Azure Communicator capabilities for weeks to allow users to send digits/DTMF tones/extensions during an outbound PSTN/phone call. So far, the only way is through implementing Cognitive Services, but we are not…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,210 questions
asked 2023-12-21T20:55:34.62+00:00
Karen Flores 5 Reputation points
commented 2025-06-11T08:37:11.7833333+00:00
Pai, Thirtha 0 Reputation points
0 answers

SMS verification falining for the wrong cause

I got a response for the sms verification process telling me that the website URL is not reachable and that is wrong. The sms verification team said that two times. but the website is still reachable

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,210 questions
asked 2025-06-10T16:32:11.35+00:00
Manuel Alejandro Lazo Menendez 0 Reputation points
edited a comment 2025-06-11T05:24:46.1+00:00
Suresh Chikkam 2,125 Reputation points Microsoft External Staff Moderator
1 answer

Recording a video call by ACS using recording api

I am encountering an issue when trying to let a bot join an Azure Communication Services (ACS) video call and enable the recording feature. The bot fails to join the call, and I receive callback events indicating that the call creation has…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,210 questions
asked 2025-06-09T07:54:34.67+00:00
Muskan Sharma 0 Reputation points
edited an answer 2025-06-10T14:54:22.83+00:00
Prabhavathi Manchala 2,055 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Action failed due to a bad request to Cognitive Services. Please check your input parameters

Hi, I'm facing issue while connecting to Cognitive service through Azure Communication service (ACS). Can you please guide me? below issue I'm getting when i try to run CallAutomation_OutboundCalling sample provided by Microsoft. Action failed due to a…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,210 questions
asked 2025-05-26T15:05:36.38+00:00
accepted 2025-06-09T07:02:50.4+00:00
1 answer

Integrate Azure Ai service with communication service

I'm not sure whether the communication service and Azure AI services is connected or not . Document that i followed for this issue …

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,210 questions
Azure AI services
Azure AI services
A group of Azure services, SDKs, and APIs designed to make apps more intelligent, engaging, and discoverable.
3,557 questions
asked 2025-01-08T09:51:45.56+00:00
Jacqulin 0 Reputation points
commented 2025-06-09T06:40:09.41+00:00
2 answers

Get Discrete audio from a Teams meeting with the Calling SDK

Hi, Is it possible to get discrete audio from a Teams meeting with the calling SDK? I can get the mixed audio but I'm not sure if it's possible to get the individual audio for each person in the meeting. Thanks Simon

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,210 questions
asked 2025-06-02T14:40:48.2533333+00:00
Skype Bonding 0 Reputation points
commented 2025-06-09T01:06:08.7733333+00:00
Laxman Reddy Revuri 5,055 Reputation points Microsoft External Staff Moderator
1 answer

I need help with Azure Communication Service and Copilot Studio Agent

Hello everyone I have created a voice bot in Copilot Studio. Now I want to assign a phone number from my Azure Communication Service to it via the “Telephony (Preview)” channel. The aim of the whole exercise is to set up intelligent forwarding. -> The…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,210 questions
asked 2025-05-12T14:12:42.24+00:00
Oliver 0 Reputation points
edited a comment 2025-06-09T01:05:52.0366667+00:00
Suresh Chikkam 2,125 Reputation points Microsoft External Staff Moderator
1 answer

Azure Communication Services - CallStarted and CallEnded Events Not Triggering

I'm experiencing an issue with Azure Communication Services (ACS) event notifications. Here's my setup and the problem I'm facing: Environment: Azure Communication Service with US number Event Grid topic named "callEvents" with 3 event…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,210 questions
asked 2025-06-07T18:32:55.72+00:00
Rahul Patil 5 Reputation points
answered 2025-06-07T21:25:01.2+00:00
Suwarna S Kale 3,311 Reputation points
2 answers One of the answers was accepted by the question author.

Azure Communications Services - Email - MailboxNameNotAllowed - subdomain

Hello, I have an azure communication services domain configured correctly everything is validated. I keep getting my emails failed with the error "MailboxNameNotAllowed" The anonimized details: #5.1.8 Domain of sender address…

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,210 questions
asked 2025-05-27T10:16:54.1566667+00:00
Mihai Mihaiescu 60 Reputation points
edited an answer 2025-06-06T18:54:22.7866667+00:00
Grmacjon-MSFT 19,151 Reputation points Moderator