Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,481 questions
0 answers
Are Closed Captions and Real-Time Transcription Billed Separately or Together?
I'm asking because I've noticed that these two features seem very similar in both functionality and outputs. If Closed Captions and real-time transcription are enabled simultaneously on the same Azure Communication Service meeting, will Azure charge…
Azure Communication Services
asked 2025-12-24T21:57:41.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 69%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
Daniel Li
20
Reputation points
commented 2025-12-26T01:00:31.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 86%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVL%3C/text%3E%3C/svg%3E)
Vimal Lalani
2,725
Reputation points Microsoft External Staff
Moderator
1 answer
Network Diagnostics in a React Web Application Using ACS UFD
We are using the Azure Communication Services (ACS) SDK in our web application to enable audio/video calling. Occasionally, we observe network errors for both remote and local participants—even when the network speed is approximately 200 Mbps. To monitor…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,481 questions
asked 2025-12-19T10:49:48.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 30%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Agre, Harishchandra
40
Reputation points
commented 2025-12-26T00:58:09.05+00:00
Vimal Lalani
2,725
Reputation points Microsoft External Staff
Moderator
2 answers
Azure Communication Services Email – SPF verification stuck and DomainNotLinked error when sending emails
I am configuring Azure Communication Services Email with a custom domain. Resource: Azure Communication Services: acs-agirensemble Email resource: email-agirensemble Domain: agir-ensemble.be (custom domain) DNS hosted at GoDaddy Current status in…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,481 questions
asked 2025-12-16T08:01:00.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 44%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Augustin KAMENI
0
Reputation points
edited a comment 2025-12-25T17:08:28.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 85%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGV%3C/text%3E%3C/svg%3E)
Golla Venkata Pavani
400
Reputation points Microsoft External Staff
Moderator
1 answer
Typing indicator on WhatsApp
I have a chatbot on WhatsApp. Until now, it has been developed using Azure Communication Services. Now, I want to add a typing indicator when the bot starts to respond. I've noticed that I cannot do this directly with Azure. I've seen that I can…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,481 questions
asked 2025-12-05T11:15:26.7933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 31%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESF%3C/text%3E%3C/svg%3E)
Óscar Fenández Angulo
0
Reputation points
commented 2025-12-25T13:53:50.2866667+00:00
Golla Venkata Pavani
400
Reputation points Microsoft External Staff
Moderator
2 answers
Service - Azure Communication Services → Email, DomainNotLinked despite domain, SPF, DKIM verified
Error: DomainNotLinked despite domain, SPF, DKIM verified
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,481 questions
asked 2025-12-23T05:10:20.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 43%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Khushboo Mulani
0
Reputation points
edited a comment 2025-12-25T04:14:39.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 7.000000000000001%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Praneeth Maddali
2,890
Reputation points Microsoft External Staff
Moderator
1 answer
Unable to place a call with ACS
Hi Experts, I'm trying a place a call on my phone number from ACS. I did purchase a non toll-free number. After that I did try to call and it did work but only once. Post that no calls were succeded. Below is the error message I'm recieving. Not sure…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,481 questions
asked 2025-12-22T19:29:45.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 37%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
sunil ravuri
0
Reputation points
edited an answer 2025-12-24T19:05:28.2566667+00:00
Vimal Lalani
2,725
Reputation points Microsoft External Staff
Moderator
2 answers
Azure Communication Service - ACS for emails, We are not able to change FROM email. We are not able to add NEW FROM email
We are using Azure Communication Service. I have added custom domain to send email. Azure portal shows my domain is successfully verified with SPF,DKIM, DKIM2 records. I have attached screenshot. Now I clicked on domain and it shows from email already…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,481 questions
asked 2025-12-20T09:13:42.5866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 47%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Bhavin Anghan
20
Reputation points
answered 2025-12-24T13:30:32.5566667+00:00
Bhavin Anghan
20
Reputation points
0 answers
Dynamic sender display name support is a documented and SDK-exposed capability that is currently not honored at runtime, making ACS Email unsuitable for our production requirements.
Azure Communication Services Email DOES NOT currently support dynamic sender display names at runtime, despite: The SDK accepting senderDisplayName Documentation and samples implying support Sales / pre-sales communication often stating “custom sender…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,481 questions
asked 2025-12-23T10:13:52.5933333+00:00
Khushboo Mulani
0
Reputation points
commented 2025-12-24T11:10:38.0766667+00:00
Golla Venkata Pavani
400
Reputation points Microsoft External Staff
Moderator
1 answer
Cannot add domain - Resource type not found in namespace
I am not able to add a custom domain to a Email Communication Service in Azure, the process is stuck in the "Finish" step. I have tried in two different Tenants, and a Lab Subscription Same thing happens when attempting through the…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,481 questions
asked 2025-12-11T09:28:20.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 57.00000000000001%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
Martin Framstad Lokrheim
10
Reputation points
edited an answer 2025-12-24T09:17:49.3133333+00:00
Golla Venkata Pavani
400
Reputation points Microsoft External Staff
Moderator
1 answer
Trying to set up Azure for SMTP email. SMTP Username generation tells me that there is a Permissions issue
Trying to set up Azure for SMTP email. SMTP Username generation tells me that there is a Permissions issue. I THINK I have set up all of the pieces correctly, and the Entra App Resource has the proper Graph permissions.
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,481 questions
asked 2025-11-11T20:05:08.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 17%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Duane Sellers
0
Reputation points
edited a comment 2025-12-24T08:04:14.8966667+00:00
Praneeth Maddali
2,890
Reputation points Microsoft External Staff
Moderator
1 answer
How do I set up an email address in Azure? I cannot add. Add is greyed out.
I've added my domain. It is verified. But I cannot add an email address. I cannot access support. Is there any way to do this? Is it worth paying for support? And how on earth, assuming I can set up email, how do you log the emails and bounces so that…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,481 questions
asked 2025-12-09T22:15:10.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 77%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Shira Solomons
0
Reputation points
edited the question 2025-12-23T10:29:10.7933333+00:00
Gérard Oomens
114.5K
Reputation points
Volunteer Moderator
1 answer
How to increase email sending quota and submit support request
I need help to submit support request to increase quota for emails in azure communication services. We developer support plan. Kindly provide instructions how can we do that. Moved from: Community Center | Not monitored
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,481 questions
asked 2025-12-10T16:09:59.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 37%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Salmoon Samuel
0
Reputation points
edited the question 2025-12-23T10:27:46.33+00:00
Gérard Oomens
114.5K
Reputation points
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Azure Communication Services real time transcript failed to start
Hello Azure Support Team, I am experiencing an issue with Azure Communication Services real-time transcription. Environment: Azure.Communication.CallAutomation Version = 1.5.0 Azure.Communication.Rooms Version = 1.2.0 Speech service configured in…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,481 questions
2 answers
How to configure azure communication services (ACS) to store call recordings in a protected storage behind a vnet
We are recording calls that involve sensitive PHI that we would like to protect. Currently we are writing to our own blob storage (using the bring your own storage method), however, that blob storage needs to be publicly accessible so ACS can find and…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,481 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 28.999999999999996%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
Add-Button greyed out in MailFrom addresses
Hi, I want to create a new MailFrom address. I created an Email Communication Service and my domain was verified. Now, I want to create new MailFrom addresses, but my "Add"-Button is greyed out and I don't know why. Do you have any…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,481 questions
asked 2024-04-23T11:29:14.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 60%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Robert Hagemann
20
Reputation points
commented 2025-12-19T11:12:16.45+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 34%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIY%3C/text%3E%3C/svg%3E)
Ivad Yves Habimana
0
Reputation points
1 answer
One of the answers was accepted by the question author.
We are using the ACS Calling SDK in our React web application and have noticed that duplicate video tiles appear for remote participants, even when only one video stream is being sent.(Duplicate video stream).
We are using the ACS Calling SDK in our React web application and have observed that duplicate video tiles appear for remote participants, even though only one video stream is being sent (duplicate video stream issue). We are using stateful clients to…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,481 questions
asked 2025-11-25T06:25:56.7+00:00
Agre, Harishchandra
40
Reputation points
accepted 2025-12-19T10:51:56.5966667+00:00
Agre, Harishchandra
40
Reputation points
1 answer
Pre-registered Alphanumeric Sender ID and URL:s
We filed for an order and were approved some months ago.Sending SMS without a link works fine. Sending a link with our company address works fine. But the actual URL:s we asked to be whitelisted is not working and all fail to deliver. Is there any…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,481 questions
asked 2025-12-19T09:29:54.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 12%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFM%3C/text%3E%3C/svg%3E)
Fredrik Molntuss
0
Reputation points
answered 2025-12-19T10:24:52.21+00:00
Golla Venkata Pavani
400
Reputation points Microsoft External Staff
Moderator
1 answer
Getting Error in Email Communication Service
Hello, I am trying to deploy Azure Email Communication Service in Europe Region. While deployment was success, I am not able to see or create any domains. I am getting below error. The resource type 'EmailServices/Domains' could not be found in the…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,481 questions
asked 2025-12-11T13:50:21.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 81%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Amal Syed
60
Reputation points
commented 2025-12-18T08:54:53.8933333+00:00
Golla Venkata Pavani
400
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Increase Email Sending Quotas in the Communication Services service
Hello, I need to increase the email quota for my email service. Could you please tell me how to do this? I have the email template created, but I don't know where to send it.
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,481 questions
asked 2025-12-15T08:26:55.9666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 71%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEA%3C/text%3E%3C/svg%3E)
Enyelber Altube
40
Reputation points
accepted 2025-12-18T08:20:12.47+00:00
Enyelber Altube
40
Reputation points
0 answers
I am not able to send sms using my pre-registered alphanumeric sender id
I am not able to send sms using my pre-registered alphanumeric sender id. it was working until last night, i am getting Error 5000
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,481 questions
asked 2025-12-18T03:55:58.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 48%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
admin sellonify
0
Reputation points
commented 2025-12-18T04:31:32.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 57.00000000000001%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAW%3C/text%3E%3C/svg%3E)
Anderson Will
25
Reputation points