ACS rDNS records misconfigured

Justin Moore 0 Reputation points
2025-07-06T19:01:32.74+00:00

For example:

• IP: 104.47.55.55

• HELO: NAM10-MW2-obe.outbound.protection.outlook.com

• rDNS: mail-mw2nam10acsn2055.outbound.protection.outlook.com

HELO and rDNS must match or emails will be delivered to the spam folder.

This is a duplicate of: https://learn.microsoft.com/en-us/answers/questions/2083603/ptr-record-mismatch-causing-email-delivery-issues

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
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