2,031 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Windows tags

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Live Billing Support

I have deactivated my payment card due to suspected/fraudulent charges from microsoft. As such, I cannot investigate charges using your system. How can I contact a live agent for account review and support?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-09T21:13:39.1733333+00:00
Kevin H 0 Reputation points
answered 2026-09-09T21:47:46.53+00:00
EmilyS726 264.5K Reputation points Independent Advisor
1 answer

I need to speak to a live agent -- I am having trouble logging into my microsoft account

I am having trouble logging into my microsoft account - I get a pop up message that says it is taking too long try again.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-09T19:24:40.3566667+00:00
Jane Mallon 0 Reputation points
edited the question 2026-09-09T19:31:47.1566667+00:00
Stefan Blom 351.1K Reputation points MVP Volunteer Moderator
1 answer

Why is the Microsoft billing system not user friendly

My account is at risk of being cancelled. I added my U.S. card, but the system will not allow me to remove my BSD card, even though that card has been destroyed and is no longer valid. Customers should be able to add, remove, and select their preferred…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-08T22:58:56.81+00:00
Sebas Curry 0 Reputation points
answered 2026-09-09T00:42:10.9933333+00:00
EmilyS726 264.5K Reputation points Independent Advisor
2 answers

Microsoft Corporation Charges

I have been getting charges from Microsoft Corporation on my credit card. I have already cancelled one card and now I'm getting more charges on the new card. When I look at my account there is no purchase history. I have had my computer folks check to…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-08T13:18:26.9133333+00:00
Ed Norris 0 Reputation points
answered 2026-09-08T13:51:46.2166667+00:00
DaveM121 928.6K Reputation points Independent Advisor
2 answers

“My Windows profile is stuck in organizational mode. Email & accounts is missing, Outlook can’t rebuild its profile, and Copilot won’t load.”

“My Windows profile is stuck in organizational mode. Email & accounts is missing, Outlook can’t rebuild its profile, and Copilot won’t load.”

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-07T20:11:02.8166667+00:00
Cheese92629 0 Reputation points
answered 2026-09-07T20:26:03.1866667+00:00
Stefan Blom 351.1K Reputation points MVP Volunteer Moderator
2 answers

How do I apply for a Microsoft 365 subscription refund so that it is approved?

Dear Customer Support Team, I am writing to formally request a full refund for an automatic deduction made for my Microsoft 365 subscription on 29th August 2026. I did not intend to renew this service, and I would appreciate it if you could process a…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-07T03:57:03.7133333+00:00
Hamda Sya'diyah 0 Reputation points
answered 2026-09-07T04:33:08.0033333+00:00
Estrella721 45,810 Reputation points Independent Advisor
1 answer

microsoft account login issue

Office 2024 included with my ASUS laptop is not activating. Word shows Microsoft 365 Unlicensed. I purchased the laptop from Amazon and the listing included Office 2024 and 365.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-05T09:50:15.92+00:00
AMIT KUMAR 0 Reputation points
answered 2026-09-05T10:27:03.88+00:00
DaveM121 928.6K Reputation points Independent Advisor
1 answer

POSSIBLE REFUND ON ANNUAL SUBSCRIPTION

Hello, I would like to kindly request a refund for the recent deducted annual subscription of 4,800+ Microsoft office account which I did not choose to subscribe annually since I can't afford it. As a regular employee, ₱4,800 is quite a significant…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-05T01:46:27.81+00:00
Des 0 Reputation points
answered 2026-09-05T02:22:03.0233333+00:00
Estrella721 45,810 Reputation points Independent Advisor
2 answers

Refund please

I just saw that a subscription renewed today for something called PRO Yearly. I did not agree to this and I would like a refund.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-04T17:49:44.8866667+00:00
Lori Lynch 0 Reputation points
answered 2026-09-04T18:24:08.3466667+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
2 answers

I want to add a NZ GST number to a payment I have already made

I want to add a NZ GST number to a payment I have already made. I purchased MS Office but didn't add my GST number. Can I do that now?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-02T23:17:25.81+00:00
Pia Barrett 0 Reputation points
answered 2026-09-04T13:08:09.3566667+00:00
Thomas4-N 21,530 Reputation points Microsoft External Staff Moderator
2 answers

tax exempt

As a church we are tax exempt and can provide a document from the state of Ohio to confirm that. how do i get that to Microsoft so that we don't pay tax on our account subscription fee???

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-04T01:05:38.9833333+00:00
Bill NPC 0 Reputation points
answered 2026-09-04T01:42:34.1466667+00:00
Kayece Jan Mae Amizola 16,670 Reputation points Independent Advisor
1 answer

Transfer Subscription

Purchased a new PC. Need to know how to transfer my 365 subscription to that PC

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-03T17:48:17.32+00:00
Brent Fortney 0 Reputation points
answered 2026-09-03T18:23:29.8366667+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
2 answers

I want a refund

Can i get a refund for a subscribed subscription today

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-06-20T13:53:09.5566667+00:00
Mr radius 5 Reputation points
commented 2026-09-03T18:08:15.6733333+00:00
william wolgast 0 Reputation points
1 answer

Microsoft Account|Subscriptions: What is "One Month with Trial" subscription

I have been paying $12.99 a month for a subscription called "One Month With Trial." I cannot find any information that tells me what the subscription is actually for, so I don't know whether I should cancel it. Each month has a different order…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-02T07:41:11.09+00:00
George Guayante 0 Reputation points
answered 2026-09-02T08:13:57.3333333+00:00
DaveM121 928.6K Reputation points Independent Advisor
2 answers

Two Microsoft Accounts

Hello, It looks like one of the certs I recently passed was set up and saved on my work Microsoft email account when it needs to be registered on my personal Microsoft account. Can you assist? Thank you

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-01T20:02:09.16+00:00
Jennifer Rodriguez 0 Reputation points
answered 2026-09-02T03:54:29.3+00:00
Xavier-D 12,515 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

CoPilot usage limits

Does Copilot Premium e5 have hourly restrictions on usage or fair usage restrictions

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-26T06:39:10.1733333+00:00
Andrew Stanwell 50 Reputation points
commented 2026-09-02T00:31:09.6766667+00:00
William Vuong 0 Reputation points
2 answers

I want to cancel an ongoing card payment issue which I believe was set up without my knowledge

a payment of £84.99 has been taken from my bank account and I do not know what it is for. I wish to request a refund of this amount please can you help

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-01T13:08:38.7133333+00:00
janette may 0 Reputation points
answered 2026-09-01T13:41:34.6+00:00
DaveM121 928.6K Reputation points Independent Advisor
2 answers

Unable to log into microsoft authenticator app

I cannot log into my authenticator app because I no longer have the phone number used for two step verification. I need the authenticator app to help me get into my account settings. It wont let me use outlook or the authenticator app to do this. What do…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-20T16:29:09.31+00:00
Robert 5 Reputation points
edited the question 2026-09-01T13:31:04.1266667+00:00
Ana Mihaila (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
1 answer

Use of Family 365 Subscription for a small church and pastor

We currently have a Microsoft 365 Family subscription paid for by our small church that our pastor uses in his home (parsonage) and we also use at our small church. Just checking to make sure this is okay.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-19T14:03:48.8433333+00:00
Thomas Robbins 0 Reputation points
recommended 2026-09-01T10:18:41.91+00:00
Ana Mihaila (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
1 answer

IS MICROSOFT 365 DOWN??

WHY CAN'T I ACCESS MY EMAIL ACCOUNT TODAY? I CAN NO LONGER LOGIN??

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-31T17:19:36.8966667+00:00
Dean Collins 0 Reputation points
answered 2026-08-31T17:50:32.2+00:00
EmilyS726 264.5K Reputation points Independent Advisor