Duplicate charge the same person but different account request consolidation of the the accounts

Dear Microsoft Billing Support,

I am writing to formally request that you correct a billing problem I have been trying to resolve for several months. I have been charged for Microsoft 365 on three separate Microsoft accounts, all of which are mine. I only need one subscription.

My accounts:

1. ******@gmail.com – first subscription, ends November [2026 – please confirm]
2. ******@outlook.com – second subscription
3. ******@outlook.com – my main account. Next charge: September 18, 2027, $129.99
4. For all the email addresses, the following phone number is connected: (503) 3800 768

Because of these duplicate charges, I have paid for about four months of subscription time that I could not use.

I am requesting the following:

1. Keep ******@outlook.com as my only Microsoft 365 account.
2. Cancel the subscriptions on ******@gmail.com and ******@outlook.com and stop all future charges on those accounts.
3. Either refund the duplicate charges to my payment method, or add the unused paid time to my ******@outlook.com subscription.
4. As compensation for the months of lost service and the repeated time I have spent contacting support, extend my ******@outlook.com subscription by two years, moving my next renewal from September 18, 2027, to September 18, 2029.
5. Send me written confirmation by email with a case number and the new renewal date.

I have contacted support several times without a resolution. Please escalate this to a billing supervisor if needed. If the duplicate charges cannot be corrected, I will need to dispute them with my card issuer.

You can reach me at 503-380-0768. Please call me back so I can speak with a live agent.

Thank you for resolving this promptly.

Sincerely,

Tesfaye Aleme

******@outlook.com

503-380-0768