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A Microsoft file hosting and synchronization service.
Try another app. Like Proton...
Microsoft Authenticator is asking for an authentication code while I am trying to log in to the Authenticator app.
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Jenny
15
Reputation points
I installed the authenticator app and trying to log in.
but Microsoft Authenticator is asking for an authentication code while I am trying to log in to the Authenticator app.
what i'm I suppose to do?
Microsoft 365 and Office | OneDrive | Other | Other
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 55.00000000000001%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Mark Rose 0 Reputation points2026-05-21T04:44:53.1033333+00:00 I dam having the exact same issue, my issue is ... When trying to install the app it will as me to identify myself thru the Authenticator app itself, before completing the process of putting in all the data it requires for the initial set up. Mind boggling how an app asks me to provide or ask me to identify myself thru the same app I am trying to install . It makes no sense???? And Microsoft will give me a reply via email that's more like reading a new car manual on how to repair an oil gaskets in the transmission! Absolutely no help. Microsoft once was good for something, now, Proton app is much better , trybot they have a whole suite of apps and it's free...for now, but the free version is very secure, and works better than Outlook or any other app Google offers...try it... Just a suggestion.
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Mark Rose 0 Reputation points
2026-05-21T05:04:44.6366667+00:00 How can I use the Auyhenticator app itself before I can even complete the installation of the same app itself? And how can I scan or use my phone's camera to take a picture or scan on my own phones screen anyway???? I'd love to see how that works.
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Mark Rose 0 Reputation points
2026-05-21T04:59:47.2+00:00 It should not be that complicated, and how can I scan a QR code when I am trying to complete the process of adding the app to my phone, if like to see how that works??? Scanning a QR code on the same device I am using to add.... to same device. What do I do s screenshot the qr-code , print it out , then scan the photocopy to complete the process, to get the number that coinsides with the Authenticator app itself???? Ya , not happing .... , if you ask for help , Microsoft will happily email you a three page message with 46 links to help solve the issue... It shouldn't take more than a afternoon to resolve the issue..up to an entire weekend in my case. Good luck! Proton is much better , that's how I resolved the problem...