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Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
I have Iphone 13 and still crashing like crazy :D
They may have fixed it. Mine hasn't crashed since yesterday (and I did not do the Polish solution).
THIS WORKED FOR ME!
Go to Settings. Scroll all the way down to the “Family Safety” app settings. You should see “Background App Refresh” in the list. Toggle it off, then back on again. Now mine stays open without crashing!
(This solution was originally posted in Polish.)
Update: …and, back to crashing again. Ugh. Come on, Microsoft. Please fix this!!!
Microsoft chek you stuff if you are serious IT company