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Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Answer accepted by question author
Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
Thank you for reaching out. Your input is valuable to us and helps improve our products.
As per our Product Team, we are experiencing an issue that affects some users with this functionality and we are looking into it at high priority and we should be providing a fix soon.
We are in the process of rolling out an updated version of the app. We highly suggest upgrading to the latest version once it is available.
Again, thank you for sending this feedback! We truly appreciate it. This really help us a lot in identifying issues like this for us to make continuous improvement.
Same crashing for me, jeeps on after 3 times uninstalling and reinstalling Family Safety app, and same thing for my wife as well: the App quits after 2-3 seconds.
For me iOS 16.1.1 and iPhone 11 Pro Max
My wife iOS 16.1 and iPhone 11 Pro Max
I’m sure many people have the same issue. Is there any way to have it checked by someone @Microsoft?
Thanks 4 your help
Confirmed on two more iPhones. The app crashes two seconds after opening every time. This has started since the last app update a few days ago.
Don't tell people to factory reset their phones. Horrible advice...
By the way, for those who are struggling with this until Microsoft fixes their app, you can still go to https://account.microsoft.com/family/home and access most features.
These is also happening to IOS 16.3.1, whenever I get notification to approved my son request and try to select the time the app will suddenly exit. The goodnews is I have the app as well in my ipad and that version do not crash.