Share via

Unable to find code on authenticator app

Ethanael Vega 0 Reputation points
2024-11-22T13:43:44.3366667+00:00

I am trying to log back into my student account that requires a code from the Microsoft Authenticator app. My account and passwords were reset after a scam from an outside source. Since last night, I have been stuck on the "Use verification code" portion of the log in, and the authenticator app is not displaying any codes. The app and my phone are currently up to date, and I have no other solution to this matter.

Microsoft Edge
Microsoft Edge
A Microsoft cross-platform web browser that provides privacy, learning, and accessibility tools.
2,369 questions
Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
5,200 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,252 questions
Windows Server Security
Windows Server Security
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
1,857 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
5,252 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. M A Nakib 96 Reputation points
    2024-11-22T14:29:40.13+00:00

    It sounds like a frustrating situation. Here are a few steps you can try to resolve the issue with the Microsoft Authenticator app:

    1. Check Notifications: Ensure that notifications for the Authenticator app are enabled on your phone. Sometimes, the app might not show the approval prompt if notifications are disabled.
    2. Sync Time: Make sure your phone's date and time settings are set to automatic. Incorrect time settings can cause issues with code generation.
    3. Re-add Account: If possible, try removing and re-adding your account in the Authenticator app. This can sometimes resolve issues with code generation.
    4. Use Backup Codes: If you have backup codes provided by your institution, use them to log in.
    5. Contact Support: Reach out to your institution's IT support team for assistance. They may be able to reset your authentication settings or provide alternative methods for logging in.

    If these steps don't resolve the issue, you can also refer to the Microsoft Support page for more troubleshooting tips.

    Let me know if you need further assistance!

    1 person found this answer helpful.
    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.