Query on Viva Insights

Glenn Maxwell 14,166 Reputation points
2023-12-24T04:03:02.3833333+00:00

Hi All

I am using exchange 2016 hybrid environment. I have a shared mailbox which is created in onprem and migrated to online. Do Viva Insights support shared mailboxes. i have assigned Viva insight license to a shared mailbox. . Viva insight feature is greyed out on the shared mailbox. experts guide me.

Microsoft 365 and Office | Microsoft Viva | Viva Topics
Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

Microsoft 365 and Office | Microsoft Viva | Viva Insights
Microsoft 365 and Office | Microsoft Viva | Other
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Answer accepted by question author
Azar 31,720 Reputation points MVP Volunteer Moderator
2023-12-24T09:42:58.97+00:00

Hi Glenn Maxwell

It primarily focuses on providing insights and analytics for individual users rather than shared mailboxes. The features are designed to help users understand and improve their own work habits, productivity, and well-being etc

for more details kindly follow this documentation link

https://learn.microsoft.com/en-us/search/?terms=viva%20insights%20shared%20mailbox

If this helps kindly accept the answer thanks muvh.

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