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Issue with Installing Office 2019 onto Win11 22H2

hpancholi 26 Reputation points
2022-12-19T13:36:34.52+00:00

272078-screenshot-2022-12-19-124108.pngHi All
I am trying to install Office 2019 but I keep getting the Error Code: 30020-1015 (0)

I have disabled defender and our antivirus to ensure nothing is blocking the install.

It can't be store either as I have over a 100GB of free space.

I have used the same installer package on Windows 10 22H2 and it works fine, the difference here is I am trying to run this on a Windows 11 build for the first time.

I have provided the XML file below, any advised or help would be appreciated.

============================================================

<Configuration ID="xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx">
<Info Description="" />
<Add OfficeClientEdition="64" Channel="PerpetualVL2019" SourcePath="c:\windows\it_files\microsoft office 2019 standard" AllowCdnFallback="TRUE" ForceUpgrade="TRUE">
<Product ID="Standard2019Volume" PIDKEY="xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx">
<Language ID="MatchOS" />
<Language ID="MatchPreviousMSI" />
<ExcludeApp ID="Groove" />
<ExcludeApp ID="OneDrive" />
<ExcludeApp ID="OneNote" />
<ExcludeApp ID="Outlook" />
<ExcludeApp ID="Publisher" />
</Product>
</Add>
<Property Name="SharedComputerLicensing" Value="0" />
<Property Name="PinIconsToTaskbar" Value="TRUE" />
<Property Name="SCLCacheOverride" Value="0" />
<Updates Enabled="TRUE" />
<RemoveMSI>
<IgnoreProduct ID="InfoPath" />
<IgnoreProduct ID="InfoPathR" />
<IgnoreProduct ID="PrjPro" />
<IgnoreProduct ID="PrjStd" />
<IgnoreProduct ID="SPD" />
<IgnoreProduct ID="VisPro" />
<IgnoreProduct ID="VisStd" />
</RemoveMSI>
<AppSettings>
<Setup Name="Company" Value="xxxxxxxxxxxxxxxxx" />
</AppSettings>
<Display Level="None" AcceptEULA="TRUE" />
<Logging Level="Standard" Path="c:\windows\it_files\microsoft office 2019 standard" />
</Configuration>

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
2,191 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
10,001 questions
Accepted answer
  1. Emily Hua-MSFT 27,651 Reputation points
    2022-12-21T06:06:48.037+00:00

    Hi @hpancholi

    Thanks for your sharing. I am great to know the issue is resolved.
    By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others.", and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:

    Issue Symptom:

    • Issue with Installing Office 2019 onto Win11 22H2, error code: 30020-1015 (0)
    • The same configuration file can be ran on Win10 and install Office 2019 successfully

    Current status:
    This issue is solved via replacing the ODT and Setup.exe.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

5 additional answers

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  1. hpancholi 26 Reputation points
    2022-12-20T09:58:20+00:00

    Hi All,
    Thanks for the replies, I ended up replacing the ODT and Setup Exe which has helped resolve the issue.

    1 person found this answer helpful.
    0 comments
  2. Michael Taylor 55,136 Reputation points
    2022-12-19T15:46:52.027+00:00

    It's a relatively common issue especially when using ODT, it appears, and it doesn't matter what version of Windows you're using. Did you follow all the steps given here? As a last resort, if this is the only machine having the issue then you might consider just running the installer directly and not using ODT.

    As an aside, when you use ODT you normally download the installer components first and then run the command again to actually install those components. Did it download the components or does it fail to do that?

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  3. Emily Hua-MSFT 27,651 Reputation points
    2022-12-20T03:12:16.427+00:00

    Hi @hpancholi ,

    First, I suggest you make sure you are using the latest ODT

    Whether the machine with this installation issue is a single machine or several?

    • If it is a single machine, have you installed other Office product on this one before?
      If so, I suggest you unintsall previous Office completely.
    • If there are many machines can not install Office 2019, can you install Office from Internet (CDN)?
      If so, you can delete SourcePath="c:\windows\it_files\microsoft office 2019 standard" from configuration file.
      And run setup.exe /configure <.xml file> command to install Office directly from Internet.
      At the same time, it is recommended to make sure that there are no restrictions when accessing the file folder of C drive.
      Besides, update Windows system to have a check.

    If nothing helps, please go to "c:\windows\it_files\microsoft office 2019 standard" folder, share us with your logs.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  4. Limitless Technology 44,426 Reputation points
    2022-12-20T09:47:40.75+00:00

    Hi,

    Thank you for posting your query.

    Kindly follow the steps provided below to resolve your issue.

    Kindly do the following:

    1 - Do factory reset on this computer to return it to its original state

    2 - Uninstall the Microsoft 365 trial version (Settings --> Apps> --> scroll down to <Microsoft 365> --> uninstall

    3 - Install Office Pro Plus before installing anything else

    4 - The continue on configuring the other apps as normal.

    Go to this link for your reference and other troubleshooting procedures https://answers.microsoft.com/en-us/msoffice/forum/all/cannot-install-office-2019-on-win-11/b988c4b9-f454-4d50-b072-10060f773a25

    Do not hesitate to message us if you need further assistance.

    If the answer is helpful kindly click "Accept as Answer" and up vote it.

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