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Case (Incident) table/entity reference (Microsoft Dynamics 365)

  • Статья
  • 08.02.2025

Service request case associated with a contract.

Messages

The following table lists the messages for the Case (Incident) table. Messages represent operations that can be performed on the table. They may also be events.

Name
Is Event?		 Web API Operation SDK for .NET
ApplyRoutingRule
Event: False		 ApplyRoutingRule action ApplyRoutingRuleRequest
Assign
Event: True		 PATCH /incidents(incidentid)
Update the ownerid property.		 AssignRequest
Associate
Event: True		 Associate records Associate records
CalculateTotalTimeIncident
Event: False		 CalculateTotalTimeIncident function CalculateTotalTimeIncidentRequest
CloseIncident
Event: True		 CloseIncident action CloseIncidentRequest
CloseQuote
Event: True		 CloseQuote action CloseQuoteRequest
Create
Event: True		 POST /incidents
See Create		 Create records
CreateMultiple
Event: True		 CreateMultiple CreateMultipleRequest
Delete
Event: True		 DELETE /incidents(incidentid)
See Delete		 Delete records
Disassociate
Event: True		 Disassociate records Disassociate records
GrantAccess
Event: True		 GrantAccess GrantAccessRequest
IsValidStateTransition
Event: False		 IsValidStateTransition IsValidStateTransitionRequest
Merge
Event: True		 Merge MergeRequest
ModifyAccess
Event: True		 ModifyAccess ModifyAccessRequest
Restore
Event: True		 Restore Learn to use messages with the SDK for .NET
Retrieve
Event: True		 GET /incidents(incidentid)
See Retrieve		 Retrieve records
RetrieveMultiple
Event: True		 GET /incidents
See Query data		 Query data
RetrievePrincipalAccess
Event: True		 RetrievePrincipalAccess RetrievePrincipalAccessRequest
RetrieveSharedPrincipalsAndAccess
Event: True		 RetrieveSharedPrincipalsAndAccess RetrieveSharedPrincipalsAndAccessRequest
RevokeAccess
Event: True		 RevokeAccess RevokeAccessRequest
Rollup
Event: False		 Rollup RollupRequest
SetState
Event: True		 PATCH /incidents(incidentid)
Update the statecode and statuscode properties.		 SetStateRequest
Update
Event: True		 PATCH /incidents(incidentid)
See Update		 Update records
UpdateMultiple
Event: True		 UpdateMultiple UpdateMultipleRequest
Upsert
Event: False		 PATCH /incidents(incidentid)
See Upsert a table row		 UpsertRequest
UpsertMultiple
Event: False		 UpsertMultiple UpsertMultipleRequest

Properties

The following table lists selected properties for the Case (Incident) table.

Property Value
DisplayName Case
DisplayCollectionName Cases
SchemaName Incident
CollectionSchemaName Incidents
EntitySetName incidents
LogicalName incident
LogicalCollectionName incidents
PrimaryIdAttribute incidentid
PrimaryNameAttribute title
TableType Standard
OwnershipType UserOwned

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ActivitiesComplete

Property Value
Description This attribute is used for Sample Service Business Processes.
DisplayName Activities Complete
IsValidForForm True
IsValidForRead True
LogicalName activitiescomplete
RequiredLevel None
Type Boolean
GlobalChoiceName incident_activities_complete
DefaultValue False
True Label Yes
False Label No

ActualServiceUnits

Property Value
Description Type the number of service units that were actually required to resolve the case.
DisplayName Actual Service Units
IsValidForForm True
IsValidForRead True
LogicalName actualserviceunits
RequiredLevel None
Type Integer
MaxValue 1000000000
MinValue 0

BilledServiceUnits

Property Value
Description Type the number of service units that were billed to the customer for the case.
DisplayName Billed Service Units
IsValidForForm True
IsValidForRead True
LogicalName billedserviceunits
RequiredLevel None
Type Integer
MaxValue 1000000000
MinValue 0

BlockedProfile

Property Value
Description Details whether the profile is blocked or not.
DisplayName Blocked Profile
IsValidForForm True
IsValidForRead True
LogicalName blockedprofile
RequiredLevel None
Type Boolean
GlobalChoiceName socialprofile_isblocked
DefaultValue False
True Label Yes
False Label No

CaseOriginCode

Property Value
Description Select how contact about the case was originated, such as email, phone, or web, for use in reporting and analysis.
DisplayName Origin
IsValidForForm True
IsValidForRead True
LogicalName caseorigincode
RequiredLevel None
Type Picklist
DefaultFormValue -1
GlobalChoiceName incident_caseorigincode

CaseOriginCode Choices/Options

Value Label
1 Phone
2 Email
3 Web
2483 Facebook
3986 Twitter
700610000 IoT

CaseTypeCode

Property Value
Description Select the type of case to identify the incident for use in case routing and analysis.
DisplayName Case Type
IsValidForForm True
IsValidForRead True
LogicalName casetypecode
RequiredLevel None
Type Picklist
DefaultFormValue -1
GlobalChoiceName incident_casetypecode

CaseTypeCode Choices/Options

Value Label
1 Question
2 Problem
3 Request

CheckEmail

Property Value
Description This attribute is used for Sample Service Business Processes.
DisplayName Check Email
IsValidForForm True
IsValidForRead True
LogicalName checkemail
RequiredLevel None
Type Boolean
GlobalChoiceName incident_check_email
DefaultValue False
True Label Yes
False Label No

ContractDetailId

Property Value
Description Choose the contract line that the case should be logged under to make sure the customer is charged correctly.
DisplayName Contract Line
IsValidForForm True
IsValidForRead True
LogicalName contractdetailid
RequiredLevel None
Type Lookup
Targets contractdetail

ContractId

Property Value
Description Choose the service contract that the case should be logged under to make sure the customer is eligible for support services.
DisplayName Contract
IsValidForForm True
IsValidForRead True
LogicalName contractid
RequiredLevel None
Type Lookup
Targets contract

ContractServiceLevelCode

Property Value
Description Select the service level for the case to make sure the case is handled correctly.
DisplayName Service Level
IsValidForForm True
IsValidForRead True
LogicalName contractservicelevelcode
RequiredLevel None
Type Picklist
DefaultFormValue -1
GlobalChoiceName incident_contractservicelevelcode

ContractServiceLevelCode Choices/Options

Value Label
1 Gold
2 Silver
3 Bronze

CustomerContacted

Property Value
Description Tells whether customer service representative has contacted the customer or not.
DisplayName Customer Contacted
IsValidForForm False
IsValidForRead True
LogicalName customercontacted
RequiredLevel None
Type Boolean
GlobalChoiceName incident_customercontacted
DefaultValue False
True Label Yes
False Label No

CustomerId

Property Value
Description Select the customer account or contact to provide a quick link to additional customer details, such as account information, activities, and opportunities.
DisplayName Customer
IsValidForForm True
IsValidForRead True
LogicalName customerid
RequiredLevel SystemRequired
Type Customer
Targets account, contact

CustomerIdType

Property Value
Description
DisplayName Customer Type
IsValidForForm False
IsValidForRead True
LogicalName customeridtype
RequiredLevel ApplicationRequired
Type EntityName

CustomerSatisfactionCode

Property Value
Description Select the customer's level of satisfaction with the handling and resolution of the case.
DisplayName Satisfaction
IsValidForForm True
IsValidForRead True
LogicalName customersatisfactioncode
RequiredLevel None
Type Picklist
DefaultFormValue -1
GlobalChoiceName incident_customersatisfactioncode

CustomerSatisfactionCode Choices/Options

Value Label
1 Very Dissatisfied
2 Dissatisfied
3 Neutral
4 Satisfied
5 Very Satisfied

deactivatedon

Property Value
Description Shows the date time when the Case was resolved.
DisplayName Deactivated On
IsValidForForm True
IsValidForRead True
LogicalName deactivatedon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior True
DateTimeBehavior UserLocal
Format DateAndTime
ImeMode Auto
SourceTypeMask 0

DecrementEntitlementTerm

Property Value
Description Shows whether terms of the associated entitlement should be decremented or not.
DisplayName Decrement Entitlement Terms
IsValidForForm True
IsValidForRead True
LogicalName decremententitlementterm
RequiredLevel None
Type Boolean
GlobalChoiceName incident_decremententitlementterm
DefaultValue True
True Label Yes
False Label No

Description

Property Value
Description Type additional information to describe the case to assist the service team in reaching a resolution.
DisplayName Description
IsValidForForm True
IsValidForRead True
LogicalName description
RequiredLevel None
Type Memo
Format TextArea
FormatName TextArea
ImeMode Auto
IsLocalizable False
MaxLength 2000

EmailAddress

Property Value
Description The primary email address for the entity.
DisplayName Email Address
IsValidForForm True
IsValidForRead True
LogicalName emailaddress
RequiredLevel None
Type String
Format Email
FormatName Email
ImeMode Auto
IsLocalizable False
MaxLength 100

EntitlementId

Property Value
Description Choose the entitlement that is applicable for the case.
DisplayName Entitlement
IsValidForForm True
IsValidForRead True
LogicalName entitlementid
RequiredLevel None
Type Lookup
Targets entitlement

EntityImage

Property Value
Description The default image for the entity.
DisplayName Entity Image
IsValidForForm False
IsValidForRead True
LogicalName entityimage
RequiredLevel None
Type Image
CanStoreFullImage False
IsPrimaryImage True
MaxHeight 144
MaxSizeInKB 10240
MaxWidth 144

ExistingCase

Property Value
Description Select an existing case for the customer that has been populated. For internal use only.
DisplayName Existing Case
IsValidForForm False
IsValidForRead True
LogicalName existingcase
RequiredLevel None
Type Lookup
Targets incident

FirstResponseByKPIId

Property Value
Description For internal use only.
DisplayName First Response By KPI
IsValidForForm True
IsValidForRead True
LogicalName firstresponsebykpiid
RequiredLevel None
Type Lookup
Targets slakpiinstance

FirstResponseSent

Property Value
Description Indicates if the first response has been sent.
DisplayName First Response Sent
IsValidForForm True
IsValidForRead True
LogicalName firstresponsesent
RequiredLevel None
Type Boolean
GlobalChoiceName incident_firstresponsesent
DefaultValue False
True Label Yes
False Label No

FirstResponseSLAStatus

Property Value
Description Shows the status of the initial response time for the case according to the terms of the SLA.
DisplayName First Response SLA Status
IsValidForForm True
IsValidForRead True
LogicalName firstresponseslastatus
RequiredLevel None
Type Picklist
DefaultFormValue 1
GlobalChoiceName incident_firstresponseslastatus

FirstResponseSLAStatus Choices/Options

Value Label
1 In Progress
2 Nearing Noncompliance
3 Succeeded
4 Noncompliant

FollowupBy

Property Value
Description Enter the date by which a customer service representative has to follow up with the customer on this case.
DisplayName Follow Up By
IsValidForForm True
IsValidForRead True
LogicalName followupby
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateOnly
ImeMode Inactive
SourceTypeMask 0

FollowUpTaskCreated

Property Value
Description This attribute is used for Sample Service Business Processes.
DisplayName Follow up Task Created
IsValidForForm True
IsValidForRead True
LogicalName followuptaskcreated
RequiredLevel None
Type Boolean
GlobalChoiceName incident_followup_task_created
DefaultValue False
True Label Yes
False Label No

ImportSequenceNumber

Property Value
Description Sequence number of the import that created this record.
DisplayName Import Sequence Number
IsValidForForm False
IsValidForRead True
LogicalName importsequencenumber
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue -2147483648

IncidentId

Property Value
Description Unique identifier of the case.
DisplayName Case
IsValidForForm False
IsValidForRead True
LogicalName incidentid
RequiredLevel SystemRequired
Type Uniqueidentifier

IncidentStageCode

Property Value
Description Select the current stage of the service process for the case to assist service team members when they review or transfer a case.
DisplayName Case Stage
IsValidForForm True
IsValidForRead True
LogicalName incidentstagecode
RequiredLevel None
Type Picklist
DefaultFormValue 1
GlobalChoiceName incident_incidentstagecode

IncidentStageCode Choices/Options

Value Label
1 Default Value

InfluenceScore

Property Value
Description Will contain the Influencer score coming from NetBreeze.
DisplayName Influence Score
IsValidForForm True
IsValidForRead True
LogicalName influencescore
RequiredLevel None
Type Double
ImeMode Disabled
MaxValue 1000000000
MinValue 0
Precision 2

IsDecrementing

Property Value
Description For system use only.
DisplayName Decrementing
IsValidForForm True
IsValidForRead True
LogicalName isdecrementing
RequiredLevel None
Type Boolean
GlobalChoiceName incident_isdecrementing
DefaultValue False
True Label Yes
False Label No

IsEscalated

Property Value
Description Indicates if the case has been escalated.
DisplayName Is Escalated
IsValidForForm True
IsValidForRead True
LogicalName isescalated
RequiredLevel None
Type Boolean
GlobalChoiceName incident_isescalated
DefaultValue False
True Label Yes
False Label No

KbArticleId

Property Value
Description Choose the article that contains additional information or a resolution for the case, for reference during research or follow up with the customer.
DisplayName Knowledge Base Article
IsValidForForm True
IsValidForRead True
LogicalName kbarticleid
RequiredLevel None
Type Lookup
Targets kbarticle

LastOnHoldTime

Property Value
Description Contains the date time stamp of the last on hold time.
DisplayName Last On Hold Time
IsValidForForm True
IsValidForRead True
LogicalName lastonholdtime
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateAndTime
ImeMode Inactive
SourceTypeMask 0

MasterId

Property Value
Description Choose the primary case the current case was merged into.
DisplayName Master Case
IsValidForForm False
IsValidForRead True
LogicalName masterid
RequiredLevel None
Type Lookup
Targets incident

MessageTypeCode

Property Value
Description Shows whether the post originated as a public or private message.
DisplayName Received As
IsValidForForm True
IsValidForRead True
LogicalName messagetypecode
RequiredLevel None
Type Picklist
DefaultFormValue -1
GlobalChoiceName socialactivity_postmessagetype

MessageTypeCode Choices/Options

Value Label
0 Public Message
1 Private Message

msdyn_CaseSurveyInviteUrl

Property Value
Description Survey invite url for customer feedback.
DisplayName Survey Invite
IsValidForForm True
IsValidForRead True
LogicalName msdyn_casesurveyinviteurl
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 2000

msdyn_copilotengaged

Property Value
Description
DisplayName Copilot Engaged
IsValidForForm True
IsValidForRead True
LogicalName msdyn_copilotengaged
RequiredLevel None
Type Boolean
GlobalChoiceName msdyn_incident_msdyn_copilotengaged
DefaultValue False
True Label Yes
False Label No

msdyn_iotalert

Property Value
Description The iot alert that initiated this case
DisplayName IoT Alert
IsValidForForm True
IsValidForRead True
LogicalName msdyn_iotalert
RequiredLevel None
Type Lookup
Targets msdyn_iotalert

msdyn_precreateattachmentsid

Property Value
Description Entity Attachments Id before the case record is created
DisplayName Pre Create Entity Attachments Id
IsValidForForm True
IsValidForRead True
LogicalName msdyn_precreateattachmentsid
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 400

msdyn_precreatenotesid

Property Value
Description Notes Id before the case record is created
DisplayName Pre Create Notes Id
IsValidForForm True
IsValidForRead True
LogicalName msdyn_precreatenotesid
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

nextsla

Property Value
Description Shows the unresolved SLA KPI associated with the Case with the earliest expiry time.
DisplayName Next Sla
IsValidForForm True
IsValidForRead True
LogicalName nextsla
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 400

OverriddenCreatedOn

Property Value
Description Date and time that the record was migrated.
DisplayName Record Created On
IsValidForForm False
IsValidForRead True
LogicalName overriddencreatedon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateOnly
ImeMode Inactive
SourceTypeMask 0

OwnerId

Property Value
Description Owner Id
DisplayName Owner
IsValidForForm True
IsValidForRead True
LogicalName ownerid
RequiredLevel SystemRequired
Type Owner
Targets systemuser, team

OwnerIdType

Property Value
Description Owner Id Type
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridtype
RequiredLevel SystemRequired
Type EntityName

ParentCaseId

Property Value
Description Choose the parent case for a case.
DisplayName Parent Case
IsValidForForm True
IsValidForRead True
LogicalName parentcaseid
RequiredLevel None
Type Lookup
Targets incident

PrimaryContactId

Property Value
Description Select a primary contact for this case.
DisplayName Contact
IsValidForForm True
IsValidForRead True
LogicalName primarycontactid
RequiredLevel None
Type Lookup
Targets contact

PriorityCode

Property Value
Description Select the priority so that preferred customers or critical issues are handled quickly.
DisplayName Priority
IsValidForForm True
IsValidForRead True
LogicalName prioritycode
RequiredLevel None
Type Picklist
DefaultFormValue 2
GlobalChoiceName incident_prioritycode

PriorityCode Choices/Options

Value Label
1 High
2 Normal
3 Low

ProcessId

Property Value
Description Contains the id of the process associated with the entity.
DisplayName Process Id
IsValidForForm False
IsValidForRead True
LogicalName processid
RequiredLevel None
Type Uniqueidentifier

ProductId

Property Value
Description Choose the product associated with the case to identify warranty, service, or other product issues and be able to report the number of incidents for each product.
DisplayName Product
IsValidForForm True
IsValidForRead True
LogicalName productid
RequiredLevel None
Type Lookup
Targets product

ProductSerialNumber

Property Value
Description Type the serial number of the product that is associated with this case, so that the number of cases per product can be reported.
DisplayName Serial Number
IsValidForForm True
IsValidForRead True
LogicalName productserialnumber
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

ResolveBy

Property Value
Description Enter the date by when the case must be resolved.
DisplayName Resolve By
IsValidForForm True
IsValidForRead True
LogicalName resolveby
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateAndTime
ImeMode Inactive
SourceTypeMask 0

ResolveByKPIId

Property Value
Description For internal use only.
DisplayName Resolve By KPI
IsValidForForm True
IsValidForRead True
LogicalName resolvebykpiid
RequiredLevel None
Type Lookup
Targets slakpiinstance

ResolveBySLAStatus

Property Value
Description Shows the status of the resolution time for the case according to the terms of the SLA.
DisplayName Resolve By SLA Status
IsValidForForm True
IsValidForRead True
LogicalName resolvebyslastatus
RequiredLevel None
Type Picklist
DefaultFormValue 1
GlobalChoiceName incident_resolvebyslastatus

ResolveBySLAStatus Choices/Options

Value Label
1 In Progress
2 Nearing Noncompliance
3 Succeeded
4 Noncompliant

ResponseBy

Property Value
Description For internal use only.
DisplayName First Response By
IsValidForForm True
IsValidForRead True
LogicalName responseby
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateAndTime
ImeMode Inactive
SourceTypeMask 0

ResponsibleContactId

Property Value
Description Choose an additional customer contact who can also help resolve the case.
DisplayName Responsible Contact (Deprecated)
IsValidForForm True
IsValidForRead True
LogicalName responsiblecontactid
RequiredLevel None
Type Lookup
Targets contact

RouteCase

Property Value
Description Tells whether the incident has been routed to queue or not.
DisplayName Route Case
IsValidForForm True
IsValidForRead True
LogicalName routecase
RequiredLevel None
Type Boolean
GlobalChoiceName incident_routecase
DefaultValue True
True Label Yes
False Label No

SentimentValue

Property Value
Description Value derived after assessing words commonly associated with a negative, neutral, or positive sentiment that occurs in a social post. Sentiment information can also be reported as numeric values.
DisplayName Sentiment Value
IsValidForForm True
IsValidForRead True
LogicalName sentimentvalue
RequiredLevel None
Type Double
ImeMode Disabled
MaxValue 100000000000
MinValue -100000000000
Precision 2

ServiceStage

Property Value
Description Select the stage, in the case resolution process, that the case is in.
DisplayName Service Stage
IsValidForForm True
IsValidForRead True
LogicalName servicestage
RequiredLevel None
Type Picklist
DefaultFormValue -1
GlobalChoiceName servicestage

ServiceStage Choices/Options

Value Label
0 Identify
1 Research
2 Resolve

SeverityCode

Property Value
Description Select the severity of this case to indicate the incident's impact on the customer's business.
DisplayName Severity
IsValidForForm True
IsValidForRead True
LogicalName severitycode
RequiredLevel None
Type Picklist
DefaultFormValue 1
GlobalChoiceName incident_severitycode

SeverityCode Choices/Options

Value Label
1 Default Value

SLAId

Property Value
Description Choose the service level agreement (SLA) that you want to apply to the case record.
DisplayName SLA
IsValidForForm True
IsValidForRead True
LogicalName slaid
RequiredLevel None
Type Lookup
Targets sla

SocialProfileId

Property Value
Description Unique identifier of the social profile with which the case is associated.
DisplayName Social Profile
IsValidForForm True
IsValidForRead True
LogicalName socialprofileid
RequiredLevel None
Type Lookup
Targets socialprofile

StageId

Property Value
Description Contains the id of the stage where the entity is located.
DisplayName (Deprecated) Stage Id
IsValidForForm False
IsValidForRead True
LogicalName stageid
RequiredLevel None
Type Uniqueidentifier

StateCode

Property Value
Description Shows whether the case is active, resolved, or canceled. Resolved and canceled cases are read-only and can't be edited unless they are reactivated.
DisplayName Status
IsValidForForm True
IsValidForRead True
LogicalName statecode
RequiredLevel SystemRequired
Type State
DefaultFormValue 0
GlobalChoiceName incident_statecode

StateCode Choices/Options

Value Details
0 Label: Active
DefaultStatus: 1
InvariantName: Active
1 Label: Resolved
DefaultStatus: 5
InvariantName: Resolved
2 Label: Cancelled
DefaultStatus: 6
InvariantName: Cancelled

StatusCode

Property Value
Description Select the case's status.
DisplayName Status Reason
IsValidForForm True
IsValidForRead True
LogicalName statuscode
RequiredLevel None
Type Status
DefaultFormValue -1
GlobalChoiceName incident_statuscode

StatusCode Choices/Options

Value Details
1 Label: In Progress
State:0
TransitionData: None
2 Label: On Hold
State:0
TransitionData: None
3 Label: Waiting for Details
State:0
TransitionData: None
4 Label: Researching
State:0
TransitionData: None
5 Label: Problem Solved
State:1
TransitionData: None
6 Label: Cancelled
State:2
TransitionData: None
1000 Label: Information Provided
State:1
TransitionData: None
2000 Label: Merged
State:2
TransitionData: None

SubjectId

Property Value
Description Choose the subject for the case, such as catalog request or product complaint, so customer service managers can identify frequent requests or problem areas. Administrators can configure subjects under Business Management in the Settings area.
DisplayName Subject
IsValidForForm True
IsValidForRead True
LogicalName subjectid
RequiredLevel None
Type Lookup
Targets subject

TicketNumber

Property Value
Description Shows the case number for customer reference and searching capabilities. This cannot be modified.
DisplayName Case Number
IsValidForForm True
IsValidForRead True
LogicalName ticketnumber
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

TimeZoneRuleVersionNumber

Property Value
Description For internal use only.
DisplayName Time Zone Rule Version Number
IsValidForForm False
IsValidForRead True
LogicalName timezoneruleversionnumber
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue -1

Title

Property Value
Description Type a subject or descriptive name, such as the request, issue, or company name, to identify the case in Microsoft Dynamics 365 views.
DisplayName Case Title
IsValidForForm True
IsValidForRead True
LogicalName title
RequiredLevel ApplicationRequired
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 200

TransactionCurrencyId

Property Value
Description Choose the local currency for the record to make sure budgets are reported in the correct currency.
DisplayName Currency
IsValidForForm True
IsValidForRead True
LogicalName transactioncurrencyid
RequiredLevel None
Type Lookup
Targets transactioncurrency

TraversedPath

Property Value
Description A comma separated list of string values representing the unique identifiers of stages in a Business Process Flow Instance in the order that they occur.
DisplayName (Deprecated) Traversed Path
IsValidForForm False
IsValidForRead True
LogicalName traversedpath
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 1250

UTCConversionTimeZoneCode

Property Value
Description Time zone code that was in use when the record was created.
DisplayName UTC Conversion Time Zone Code
IsValidForForm False
IsValidForRead True
LogicalName utcconversiontimezonecode
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue -1

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate and IsValidForUpdate. Listed by SchemaName.

AccountId

Property Value
Description Unique identifier of the account with which the case is associated.
DisplayName Account
IsValidForForm False
IsValidForRead True
LogicalName accountid
RequiredLevel None
Type Lookup
Targets account

caseage

Property Value
Description Shows the duration for which the Case has been active for Active and Resolved Cases.
DisplayName Case Age
IsValidForForm True
IsValidForRead True
LogicalName caseage
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 4000

ContactId

Property Value
Description Unique identifier of the contact associated with the case.
DisplayName Contact
IsValidForForm False
IsValidForRead True
LogicalName contactid
RequiredLevel None
Type Lookup
Targets contact

CreatedBy

Property Value
Description Shows who created the record.
DisplayName Created By
IsValidForForm True
IsValidForRead True
LogicalName createdby
RequiredLevel None
Type Lookup
Targets systemuser

CreatedByExternalParty

Property Value
Description Shows the external party who created the record.
DisplayName Created By (External Party)
IsValidForForm True
IsValidForRead True
LogicalName createdbyexternalparty
RequiredLevel None
Type Lookup
Targets externalparty

CreatedOn

Property Value
Description Date and time when the record was created.
DisplayName Created On
IsValidForForm True
IsValidForRead True
LogicalName createdon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateAndTime
ImeMode Inactive
SourceTypeMask 0

CreatedOnBehalfBy

Property Value
Description Shows who created the record on behalf of another user.
DisplayName Created By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName createdonbehalfby
RequiredLevel None
Type Lookup
Targets systemuser

CustomerIdName

Property Value
Description
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName customeridname
RequiredLevel ApplicationRequired
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 160

CustomerIdYomiName

Property Value
Description
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName customeridyominame
RequiredLevel ApplicationRequired
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 450

EntityImage_Timestamp

Property Value
Description
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName entityimage_timestamp
RequiredLevel None
Type BigInt
MaxValue 9223372036854775807
MinValue -9223372036854775808

EntityImage_URL

Property Value
Description
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName entityimage_url
RequiredLevel None
Type String
Format Url
FormatName Url
ImeMode Auto
IsLocalizable False
MaxLength 200

EntityImageId

Property Value
Description
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName entityimageid
RequiredLevel None
Type Uniqueidentifier

EscalatedOn

Property Value
Description Indicates the date and time when the case was escalated.
DisplayName Escalated On
IsValidForForm True
IsValidForRead True
LogicalName escalatedon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateAndTime
ImeMode Inactive
SourceTypeMask 0

ExchangeRate

Property Value
Description Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency.
DisplayName Exchange Rate
IsValidForForm True
IsValidForRead True
LogicalName exchangerate
RequiredLevel None
Type Decimal
ImeMode Disabled
MaxValue 100000000000
MinValue 1E-12
Precision 12
SourceTypeMask 0

lastinteraction

Property Value
Description Shows the latest activity associated with the Case and the action performed on that activity.
DisplayName Last Interaction
IsValidForForm True
IsValidForRead True
LogicalName lastinteraction
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 200

Merged

Property Value
Description Tells whether the incident has been merged with another incident.
DisplayName Internal Use Only
IsValidForForm True
IsValidForRead True
LogicalName merged
RequiredLevel None
Type Boolean
GlobalChoiceName incident_merged
DefaultValue False
True Label Yes
False Label No

ModifiedBy

Property Value
Description Shows who last updated the record.
DisplayName Modified By
IsValidForForm True
IsValidForRead True
LogicalName modifiedby
RequiredLevel None
Type Lookup
Targets systemuser

ModifiedByExternalParty

Property Value
Description Shows the external party who modified the record.
DisplayName Modified By (External Party)
IsValidForForm True
IsValidForRead True
LogicalName modifiedbyexternalparty
RequiredLevel None
Type Lookup
Targets externalparty

ModifiedOn

Property Value
Description Date and time when the record was modified.
DisplayName Modified On
IsValidForForm True
IsValidForRead True
LogicalName modifiedon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateAndTime
ImeMode Inactive
SourceTypeMask 0

ModifiedOnBehalfBy

Property Value
Description Shows who last updated the record on behalf of another user.
DisplayName Modified By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName modifiedonbehalfby
RequiredLevel None
Type Lookup
Targets systemuser

NumberOfChildIncidents

Property Value
Description Number of child incidents associated with the incident.
DisplayName Child Cases
IsValidForForm False
IsValidForRead True
LogicalName numberofchildincidents
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue 0

OnHoldTime

Property Value
Description Shows the duration in minutes for which the case was on hold.
DisplayName On Hold Time (Minutes)
IsValidForForm True
IsValidForRead True
LogicalName onholdtime
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue -2147483648

OwnerIdName

Property Value
Description Name of the owner
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridname
RequiredLevel SystemRequired
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

OwnerIdYomiName

Property Value
Description Yomi name of the owner
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridyominame
RequiredLevel SystemRequired
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

OwningBusinessUnit

Property Value
Description Unique identifier for the business unit that owns the record
DisplayName Owning Business Unit
IsValidForForm True
IsValidForRead True
LogicalName owningbusinessunit
RequiredLevel None
Type Lookup
Targets businessunit

OwningTeam

Property Value
Description Unique identifier for the team that owns the record.
DisplayName Owning Team
IsValidForForm False
IsValidForRead True
LogicalName owningteam
RequiredLevel None
Type Lookup
Targets team

OwningUser

Property Value
Description Unique identifier for the user that owns the record.
DisplayName Owning User
IsValidForForm False
IsValidForRead True
LogicalName owninguser
RequiredLevel None
Type Lookup
Targets systemuser

SLAInvokedId

Property Value
Description Last SLA that was applied to this case. This field is for internal use only.
DisplayName Last SLA applied
IsValidForForm False
IsValidForRead True
LogicalName slainvokedid
RequiredLevel None
Type Lookup
Targets sla

VersionNumber

Property Value
Description Version Number
DisplayName Version Number
IsValidForForm False
IsValidForRead True
LogicalName versionnumber
RequiredLevel None
Type BigInt
MaxValue 9223372036854775807
MinValue -9223372036854775808

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

business_unit_incidents

One-To-Many Relationship: businessunit business_unit_incidents

Property Value
ReferencedEntity businessunit
ReferencedAttribute businessunitid
ReferencingAttribute owningbusinessunit
ReferencingEntityNavigationPropertyName owningbusinessunit
IsHierarchical
CascadeConfiguration Archive: Restrict
Assign: NoCascade
Delete: Restrict
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

contact_as_primary_contact

One-To-Many Relationship: contact contact_as_primary_contact

Property Value
ReferencedEntity contact
ReferencedAttribute contactid
ReferencingAttribute primarycontactid
ReferencingEntityNavigationPropertyName primarycontactid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: RemoveLink
Merge: Cascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

contact_as_responsible_contact

One-To-Many Relationship: contact contact_as_responsible_contact

Property Value
ReferencedEntity contact
ReferencedAttribute contactid
ReferencingAttribute responsiblecontactid
ReferencingEntityNavigationPropertyName responsiblecontactid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: RemoveLink
Merge: Cascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

contract_cases

One-To-Many Relationship: contract contract_cases

Property Value
ReferencedEntity contract
ReferencedAttribute contractid
ReferencingAttribute contractid
ReferencingEntityNavigationPropertyName contractid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

contract_detail_cases

One-To-Many Relationship: contractdetail contract_detail_cases

Property Value
ReferencedEntity contractdetail
ReferencedAttribute contractdetailid
ReferencingAttribute contractdetailid
ReferencingEntityNavigationPropertyName contractdetailid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

entitlement_cases

One-To-Many Relationship: entitlement entitlement_cases

Property Value
ReferencedEntity entitlement
ReferencedAttribute entitlementid
ReferencingAttribute entitlementid
ReferencingEntityNavigationPropertyName entitlementid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

incident_customer_accounts

One-To-Many Relationship: account incident_customer_accounts

Property Value
ReferencedEntity account
ReferencedAttribute accountid
ReferencingAttribute customerid
ReferencingEntityNavigationPropertyName customerid_account
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: Cascade
Delete: Cascade
Merge: Cascade
Reparent: Cascade
RollupView: NoCascade
Share: Cascade
Unshare: Cascade

incident_customer_contacts

One-To-Many Relationship: contact incident_customer_contacts

Property Value
ReferencedEntity contact
ReferencedAttribute contactid
ReferencingAttribute customerid
ReferencingEntityNavigationPropertyName customerid_contact
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: Cascade
Delete: Cascade
Merge: Cascade
Reparent: Cascade
RollupView: NoCascade
Share: Cascade
Unshare: Cascade

incident_existingcase

One-To-Many Relationship: incident incident_existingcase

Property Value
ReferencedEntity incident
ReferencedAttribute incidentid
ReferencingAttribute existingcase
ReferencingEntityNavigationPropertyName existingcase
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

incident_master_incident

One-To-Many Relationship: incident incident_master_incident

Property Value
ReferencedEntity incident
ReferencedAttribute incidentid
ReferencingAttribute masterid
ReferencingEntityNavigationPropertyName masterid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

incident_parent_incident

One-To-Many Relationship: incident incident_parent_incident

Property Value
ReferencedEntity incident
ReferencedAttribute incidentid
ReferencingAttribute parentcaseid
ReferencingEntityNavigationPropertyName parentcaseid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Cascade
Merge: Cascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

kbarticle_incidents

One-To-Many Relationship: kbarticle kbarticle_incidents

Property Value
ReferencedEntity kbarticle
ReferencedAttribute kbarticleid
ReferencingAttribute kbarticleid
ReferencingEntityNavigationPropertyName kbarticleid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Restrict
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

lk_incidentbase_createdby

One-To-Many Relationship: systemuser lk_incidentbase_createdby

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute createdby
ReferencingEntityNavigationPropertyName createdby
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

lk_incidentbase_createdonbehalfby

One-To-Many Relationship: systemuser lk_incidentbase_createdonbehalfby

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute createdonbehalfby
ReferencingEntityNavigationPropertyName createdonbehalfby
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

lk_incidentbase_modifiedby

One-To-Many Relationship: systemuser lk_incidentbase_modifiedby

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute modifiedby
ReferencingEntityNavigationPropertyName modifiedby
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

lk_incidentbase_modifiedonbehalfby

One-To-Many Relationship: systemuser lk_incidentbase_modifiedonbehalfby

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute modifiedonbehalfby
ReferencingEntityNavigationPropertyName modifiedonbehalfby
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

manualsla_cases

One-To-Many Relationship: sla manualsla_cases

Property Value
ReferencedEntity sla
ReferencedAttribute slaid
ReferencingAttribute slaid
ReferencingEntityNavigationPropertyName slaid_sla
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

msdyn_msdyn_iotalert_incident_IoTAlert

One-To-Many Relationship: msdyn_iotalert msdyn_msdyn_iotalert_incident_IoTAlert

Property Value
ReferencedEntity msdyn_iotalert
ReferencedAttribute msdyn_iotalertid
ReferencingAttribute msdyn_iotalert
ReferencingEntityNavigationPropertyName msdyn_IoTAlert
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

owner_incidents

One-To-Many Relationship: owner owner_incidents

Property Value
ReferencedEntity owner
ReferencedAttribute ownerid
ReferencingAttribute ownerid
ReferencingEntityNavigationPropertyName ownerid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

processstage_incident

One-To-Many Relationship: processstage processstage_incident

Property Value
ReferencedEntity processstage
ReferencedAttribute processstageid
ReferencingAttribute stageid
ReferencingEntityNavigationPropertyName stageid_processstage
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

product_incidents

One-To-Many Relationship: product product_incidents

Property Value
ReferencedEntity product
ReferencedAttribute productid
ReferencingAttribute productid
ReferencingEntityNavigationPropertyName productid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Restrict
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

sla_cases

One-To-Many Relationship: sla sla_cases

Property Value
ReferencedEntity sla
ReferencedAttribute slaid
ReferencingAttribute slainvokedid
ReferencingEntityNavigationPropertyName slainvokedid_sla
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

slakpiinstance_incident_firstresponsebykpi

One-To-Many Relationship: slakpiinstance slakpiinstance_incident_firstresponsebykpi

Property Value
ReferencedEntity slakpiinstance
ReferencedAttribute slakpiinstanceid
ReferencingAttribute firstresponsebykpiid
ReferencingEntityNavigationPropertyName firstresponsebykpiid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: RemoveLink
Merge: Cascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

slakpiinstance_incident_resolvebykpi

One-To-Many Relationship: slakpiinstance slakpiinstance_incident_resolvebykpi

Property Value
ReferencedEntity slakpiinstance
ReferencedAttribute slakpiinstanceid
ReferencingAttribute resolvebykpiid
ReferencingEntityNavigationPropertyName resolvebykpiid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: RemoveLink
Merge: Cascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

socialprofile_cases

One-To-Many Relationship: socialprofile socialprofile_cases

Property Value
ReferencedEntity socialprofile
ReferencedAttribute socialprofileid
ReferencingAttribute socialprofileid
ReferencingEntityNavigationPropertyName socialprofileid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

subject_incidents

One-To-Many Relationship: subject subject_incidents

Property Value
ReferencedEntity subject
ReferencedAttribute subjectid
ReferencingAttribute subjectid
ReferencingEntityNavigationPropertyName subjectid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Restrict
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

system_user_incidents

One-To-Many Relationship: systemuser system_user_incidents

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute owninguser
ReferencingEntityNavigationPropertyName owninguser
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

team_incidents

One-To-Many Relationship: team team_incidents

Property Value
ReferencedEntity team
ReferencedAttribute teamid
ReferencingAttribute owningteam
ReferencingEntityNavigationPropertyName owningteam
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

TransactionCurrency_Incident

One-To-Many Relationship: transactioncurrency TransactionCurrency_Incident

Property Value
ReferencedEntity transactioncurrency
ReferencedAttribute transactioncurrencyid
ReferencingAttribute transactioncurrencyid
ReferencingEntityNavigationPropertyName transactioncurrencyid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Restrict
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

bpf_incident_msdyn_iottocaseprocess

Many-To-One Relationship: msdyn_iottocaseprocess bpf_incident_msdyn_iottocaseprocess

Property Value
ReferencingEntity msdyn_iottocaseprocess
ReferencingAttribute bpf_incidentid
ReferencedEntityNavigationPropertyName bpf_incident_msdyn_iottocaseprocess
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

incident_actioncard

Many-To-One Relationship: actioncard incident_actioncard

Property Value
ReferencingEntity actioncard
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName incident_actioncard
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

incident_activity_parties

Many-To-One Relationship: activityparty incident_activity_parties

Property Value
ReferencingEntity activityparty
ReferencingAttribute partyid
ReferencedEntityNavigationPropertyName incident_activity_parties
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

Incident_ActivityPointers

Many-To-One Relationship: activitypointer Incident_ActivityPointers

Property Value
ReferencingEntity activitypointer
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName Incident_ActivityPointers
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10
QueryApi: CRMActivity.RetrieveByObject
ViewId: 00000000-0000-0000-00aa-000010001903

incident_adx_inviteredemptions

Many-To-One Relationship: adx_inviteredemption incident_adx_inviteredemptions

Property Value
ReferencingEntity adx_inviteredemption
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName incident_adx_inviteredemptions
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

incident_adx_portalcomments

Many-To-One Relationship: adx_portalcomment incident_adx_portalcomments

Property Value
ReferencingEntity adx_portalcomment
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName incident_adx_portalcomments
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

Incident_Annotation

Many-To-One Relationship: annotation Incident_Annotation

Property Value
ReferencingEntity annotation
ReferencingAttribute objectid
ReferencedEntityNavigationPropertyName Incident_Annotation
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

Incident_Appointments

Many-To-One Relationship: appointment Incident_Appointments

Property Value
ReferencingEntity appointment
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName Incident_Appointments
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

Incident_AsyncOperations

Many-To-One Relationship: asyncoperation Incident_AsyncOperations

Property Value
ReferencingEntity asyncoperation
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName Incident_AsyncOperations
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

Incident_BulkDeleteFailures

Many-To-One Relationship: bulkdeletefailure Incident_BulkDeleteFailures

Property Value
ReferencingEntity bulkdeletefailure
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName Incident_BulkDeleteFailures
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

incident_chats

Many-To-One Relationship: chat incident_chats

Property Value
ReferencingEntity chat
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName incident_chats
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

incident_connections1

Many-To-One Relationship: connection incident_connections1

Property Value
ReferencingEntity connection
ReferencingAttribute record1id
ReferencedEntityNavigationPropertyName incident_connections1
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 100
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

incident_connections2

Many-To-One Relationship: connection incident_connections2

Property Value
ReferencingEntity connection
ReferencingAttribute record2id
ReferencedEntityNavigationPropertyName incident_connections2
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order: 100
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

Incident_DuplicateBaseRecord

Many-To-One Relationship: duplicaterecord Incident_DuplicateBaseRecord

Property Value
ReferencingEntity duplicaterecord
ReferencingAttribute baserecordid
ReferencedEntityNavigationPropertyName Incident_DuplicateBaseRecord
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

Incident_DuplicateMatchingRecord

Many-To-One Relationship: duplicaterecord Incident_DuplicateMatchingRecord

Property Value
ReferencingEntity duplicaterecord
ReferencingAttribute duplicaterecordid
ReferencedEntityNavigationPropertyName Incident_DuplicateMatchingRecord
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

Incident_Emails

Many-To-One Relationship: email Incident_Emails

Property Value
ReferencingEntity email
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName Incident_Emails
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

incident_existingcase

Many-To-One Relationship: incident incident_existingcase

Property Value
ReferencingEntity incident
ReferencingAttribute existingcase
ReferencedEntityNavigationPropertyName incident_existingcase
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

Incident_Faxes

Many-To-One Relationship: fax Incident_Faxes

Property Value
ReferencingEntity fax
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName Incident_Faxes
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

Incident_IncidentResolutions

Many-To-One Relationship: incidentresolution Incident_IncidentResolutions

Property Value
ReferencingEntity incidentresolution
ReferencingAttribute incidentid
ReferencedEntityNavigationPropertyName Incident_IncidentResolutions
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

Incident_Letters

Many-To-One Relationship: letter Incident_Letters

Property Value
ReferencingEntity letter
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName Incident_Letters
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

Incident_MailboxTrackingFolder

Many-To-One Relationship: mailboxtrackingfolder Incident_MailboxTrackingFolder

Property Value
ReferencingEntity mailboxtrackingfolder
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName Incident_MailboxTrackingFolder
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

incident_master_incident

Many-To-One Relationship: incident incident_master_incident

Property Value
ReferencingEntity incident
ReferencingAttribute masterid
ReferencedEntityNavigationPropertyName incident_master_incident
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

incident_msdyn_copilottranscripts

Many-To-One Relationship: msdyn_copilottranscript incident_msdyn_copilottranscripts

Property Value
ReferencingEntity msdyn_copilottranscript
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName incident_msdyn_copilottranscripts
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: CRMActivity.RetrieveByObject
ViewId: 00000000-0000-0000-00aa-000010001903

incident_msdyn_ocliveworkitems

Many-To-One Relationship: msdyn_ocliveworkitem incident_msdyn_ocliveworkitems

Property Value
ReferencingEntity msdyn_ocliveworkitem
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName incident_msdyn_ocliveworkitems
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: CRMActivity.RetrieveByObject
ViewId: 00000000-0000-0000-00aa-000010001903

incident_msdyn_ocsessions

Many-To-One Relationship: msdyn_ocsession incident_msdyn_ocsessions

Property Value
ReferencingEntity msdyn_ocsession
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName incident_msdyn_ocsessions
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: CRMActivity.RetrieveByObject
ViewId: 00000000-0000-0000-00aa-000010001903

incident_msfp_alerts

Many-To-One Relationship: msfp_alert incident_msfp_alerts

Property Value
ReferencingEntity msfp_alert
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName incident_msfp_alerts
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: CRMActivity.RetrieveByObject
ViewId: 00000000-0000-0000-00aa-000010001903

incident_msfp_surveyinvites

Many-To-One Relationship: msfp_surveyinvite incident_msfp_surveyinvites

Property Value
ReferencingEntity msfp_surveyinvite
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName incident_msfp_surveyinvites
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: CRMActivity.RetrieveByObject
ViewId: 00000000-0000-0000-00aa-000010001903

incident_msfp_surveyresponses

Many-To-One Relationship: msfp_surveyresponse incident_msfp_surveyresponses

Property Value
ReferencingEntity msfp_surveyresponse
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName incident_msfp_surveyresponses
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: CRMActivity.RetrieveByObject
ViewId: 00000000-0000-0000-00aa-000010001903

incident_OpportunityCloses

Many-To-One Relationship: opportunityclose incident_OpportunityCloses

Property Value
ReferencingEntity opportunityclose
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName incident_OpportunityCloses
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: CRMActivity.RetrieveByObject
ViewId: 00000000-0000-0000-00aa-000010001903

incident_OrderCloses

Many-To-One Relationship: orderclose incident_OrderCloses

Property Value
ReferencingEntity orderclose
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName incident_OrderCloses
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: CRMActivity.RetrieveByObject
ViewId: 00000000-0000-0000-00aa-000010001903

incident_parent_incident

Many-To-One Relationship: incident incident_parent_incident

Property Value
ReferencingEntity incident
ReferencingAttribute parentcaseid
ReferencedEntityNavigationPropertyName incident_parent_incident
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

Incident_Phonecalls

Many-To-One Relationship: phonecall Incident_Phonecalls

Property Value
ReferencingEntity phonecall
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName Incident_Phonecalls
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

incident_PostFollows

Many-To-One Relationship: postfollow incident_PostFollows

Property Value
ReferencingEntity postfollow
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName incident_PostFollows
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

incident_PostRegardings

Many-To-One Relationship: postregarding incident_PostRegardings

Property Value
ReferencingEntity postregarding
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName incident_PostRegardings
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

incident_Posts

Many-To-One Relationship: post incident_Posts

Property Value
ReferencingEntity post
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName incident_Posts
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

incident_principalobjectattributeaccess

Many-To-One Relationship: principalobjectattributeaccess incident_principalobjectattributeaccess

Property Value
ReferencingEntity principalobjectattributeaccess
ReferencingAttribute objectid
ReferencedEntityNavigationPropertyName incident_principalobjectattributeaccess
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

Incident_ProcessSessions

Many-To-One Relationship: processsession Incident_ProcessSessions

Property Value
ReferencingEntity processsession
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName Incident_ProcessSessions
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 110
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

Incident_QueueItem

Many-To-One Relationship: queueitem Incident_QueueItem

Property Value
ReferencingEntity queueitem
ReferencingAttribute objectid
ReferencedEntityNavigationPropertyName Incident_QueueItem
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

incident_QuoteCloses

Many-To-One Relationship: quoteclose incident_QuoteCloses

Property Value
ReferencingEntity quoteclose
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName incident_QuoteCloses
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: CRMActivity.RetrieveByObject
ViewId: 00000000-0000-0000-00aa-000010001903

Incident_RecurringAppointmentMasters

Many-To-One Relationship: recurringappointmentmaster Incident_RecurringAppointmentMasters

Property Value
ReferencingEntity recurringappointmentmaster
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName Incident_RecurringAppointmentMasters
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

Incident_ServiceAppointments

Many-To-One Relationship: serviceappointment Incident_ServiceAppointments

Property Value
ReferencingEntity serviceappointment
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName Incident_ServiceAppointments
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: CRMActivity.RetrieveByObject
ViewId: 00000000-0000-0000-00aa-000010001903

Incident_SocialActivities

Many-To-One Relationship: socialactivity Incident_SocialActivities

Property Value
ReferencingEntity socialactivity
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName Incident_SocialActivities
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

Incident_SyncErrors

Many-To-One Relationship: syncerror Incident_SyncErrors

Property Value
ReferencingEntity syncerror
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName Incident_SyncErrors
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

Incident_Tasks

Many-To-One Relationship: task Incident_Tasks

Property Value
ReferencingEntity task
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName Incident_Tasks
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

knowledgearticle_incidents

Many-To-One Relationship: knowledgearticleincident knowledgearticle_incidents

Property Value
ReferencingEntity knowledgearticleincident
ReferencingAttribute incidentid
ReferencedEntityNavigationPropertyName knowledgearticle_incidents
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

lk_phonetocaseprocess_incidentid

Many-To-One Relationship: phonetocaseprocess lk_phonetocaseprocess_incidentid

Property Value
ReferencingEntity phonetocaseprocess
ReferencingAttribute incidentid
ReferencedEntityNavigationPropertyName incident_phonetocaseprocess
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_incident_feedback_context

Many-To-One Relationship: feedback msdyn_incident_feedback_context

Property Value
ReferencingEntity feedback
ReferencingAttribute msdyn_contextobjectid
ReferencedEntityNavigationPropertyName msdyn_incident_feedback_context
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_incident_msdyn_aicontactsuggestion_sourcerecord

Many-To-One Relationship: msdyn_aicontactsuggestion msdyn_incident_msdyn_aicontactsuggestion_sourcerecord

Property Value
ReferencingEntity msdyn_aicontactsuggestion
ReferencingAttribute msdyn_sourcerecord
ReferencedEntityNavigationPropertyName msdyn_incident_msdyn_aicontactsuggestion_sourcerecord
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_incident_msdyn_caseenrichment_caseid

Many-To-One Relationship: msdyn_caseenrichment msdyn_incident_msdyn_caseenrichment_caseid

Property Value
ReferencingEntity msdyn_caseenrichment
ReferencingAttribute msdyn_caseid
ReferencedEntityNavigationPropertyName msdyn_incident_msdyn_caseenrichment_caseid
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_incident_msdyn_casesuggestion_suggestedentity

Many-To-One Relationship: msdyn_casesuggestion msdyn_incident_msdyn_casesuggestion_suggestedentity

Property Value
ReferencingEntity msdyn_casesuggestion
ReferencingAttribute msdyn_suggestedentity
ReferencedEntityNavigationPropertyName msdyn_incident_msdyn_casesuggestion_suggestedentity
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_incident_msdyn_casesuggestionrequestpayload_caseid

Many-To-One Relationship: msdyn_casesuggestionrequestpayload msdyn_incident_msdyn_casesuggestionrequestpayload_caseid

Property Value
ReferencingEntity msdyn_casesuggestionrequestpayload
ReferencingAttribute msdyn_caseid
ReferencedEntityNavigationPropertyName msdyn_incident_msdyn_casesuggestionrequestpayload_caseid
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_incident_msdyn_casetopic_incident_incidentid

Many-To-One Relationship: msdyn_casetopic_incident msdyn_incident_msdyn_casetopic_incident_incidentid

Property Value
ReferencingEntity msdyn_casetopic_incident
ReferencingAttribute msdyn_incidentid
ReferencedEntityNavigationPropertyName msdyn_incident_msdyn_casetopic_incident_incidentid
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_incident_msdyn_federatedarticleincident_IncidentId

Many-To-One Relationship: msdyn_federatedarticleincident msdyn_incident_msdyn_federatedarticleincident_IncidentId

Property Value
ReferencingEntity msdyn_federatedarticleincident
ReferencingAttribute msdyn_incidentid
ReferencedEntityNavigationPropertyName msdyn_incident_msdyn_federatedarticleincident_IncidentId
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_incident_msdyn_intententity_objectid

Many-To-One Relationship: msdyn_intententity msdyn_incident_msdyn_intententity_objectid

Property Value
ReferencingEntity msdyn_intententity
ReferencingAttribute msdyn_objectid
ReferencedEntityNavigationPropertyName msdyn_incident_msdyn_intententity_objectid
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_incident_msdyn_iotalert_Case

Many-To-One Relationship: msdyn_iotalert msdyn_incident_msdyn_iotalert_Case

Property Value
ReferencingEntity msdyn_iotalert
ReferencingAttribute msdyn_case
ReferencedEntityNavigationPropertyName msdyn_incident_msdyn_iotalert_Case
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_incident_msdyn_ocliveworkitem

Many-To-One Relationship: msdyn_ocliveworkitem msdyn_incident_msdyn_ocliveworkitem

Property Value
ReferencingEntity msdyn_ocliveworkitem
ReferencingAttribute msdyn_issueid
ReferencedEntityNavigationPropertyName msdyn_incident_msdyn_ocliveworkitem
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_incident_msdyn_originatingqueue_createdincidentid

Many-To-One Relationship: msdyn_originatingqueue msdyn_incident_msdyn_originatingqueue_createdincidentid

Property Value
ReferencingEntity msdyn_originatingqueue
ReferencingAttribute msdyn_createdincidentid
ReferencedEntityNavigationPropertyName msdyn_incident_msdyn_originatingqueue_createdincidentid
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_incident_msdyn_suggestioninteraction_msdyn_suggestedentity

Many-To-One Relationship: msdyn_suggestioninteraction msdyn_incident_msdyn_suggestioninteraction_msdyn_suggestedentity

Property Value
ReferencingEntity msdyn_suggestioninteraction
ReferencingAttribute msdyn_suggestedentity
ReferencedEntityNavigationPropertyName msdyn_incident_msdyn_suggestioninteraction_msdyn_suggestedentity
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_incident_msdyn_suggestioninteraction_msdyn_suggestionfor

Many-To-One Relationship: msdyn_suggestioninteraction msdyn_incident_msdyn_suggestioninteraction_msdyn_suggestionfor

Property Value
ReferencingEntity msdyn_suggestioninteraction
ReferencingAttribute msdyn_suggestionfor
ReferencedEntityNavigationPropertyName msdyn_incident_msdyn_suggestioninteraction_msdyn_suggestionfor
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_incident_msdyn_suggestionrequestpayload

Many-To-One Relationship: msdyn_suggestionrequestpayload msdyn_incident_msdyn_suggestionrequestpayload

Property Value
ReferencingEntity msdyn_suggestionrequestpayload
ReferencingAttribute msdyn_suggestionfor
ReferencedEntityNavigationPropertyName msdyn_incident_msdyn_suggestionrequestpayload
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_nextaction_regarding_incident

Many-To-One Relationship: msdyn_nextaction msdyn_nextaction_regarding_incident

Property Value
ReferencingEntity msdyn_nextaction
ReferencingAttribute msdyn_regarding
ReferencedEntityNavigationPropertyName msdyn_nextaction_regarding_incident
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_readtracker_poly_incident

Many-To-One Relationship: msdyn_readtracker msdyn_readtracker_poly_incident

Property Value
ReferencingEntity msdyn_readtracker
ReferencingAttribute msdyn_regardingobjectid
ReferencedEntityNavigationPropertyName msdyn_readtracker_poly_incident
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_relatedentity_msdyn_entityattachment

Many-To-One Relationship: msdyn_entityattachment msdyn_relatedentity_msdyn_entityattachment

Property Value
ReferencingEntity msdyn_entityattachment
ReferencingAttribute msdyn_relatedentity
ReferencedEntityNavigationPropertyName msdyn_relatedentity_msdyn_entityattachment
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_swarm_incident

Many-To-One Relationship: msdyn_swarm msdyn_swarm_incident

Property Value
ReferencingEntity msdyn_swarm
ReferencingAttribute msdyn_swarmrelatedrecordid
ReferencedEntityNavigationPropertyName msdyn_swarm_incident
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_timetracker_regardingentity_Incident

Many-To-One Relationship: msdyn_timetracker msdyn_timetracker_regardingentity_Incident

Property Value
ReferencingEntity msdyn_timetracker
ReferencingAttribute msdyn_regardingentity
ReferencedEntityNavigationPropertyName msdyn_timetracker_regardingentity_Incident
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

OriginatingCase_Lead

Many-To-One Relationship: lead OriginatingCase_Lead

Property Value
ReferencingEntity lead
ReferencingAttribute originatingcaseid
ReferencedEntityNavigationPropertyName OriginatingCase_Lead
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

slakpiinstance_incident

Many-To-One Relationship: slakpiinstance slakpiinstance_incident

Property Value
ReferencingEntity slakpiinstance
ReferencingAttribute regarding
ReferencedEntityNavigationPropertyName slakpiinstance_incident
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

Many-to-Many relationships

These relationships are many-to-many. Listed by SchemaName.

KnowledgeBaseRecord_Incident

See knowledgebaserecord KnowledgeBaseRecord_Incident Many-To-Many Relationship

Property Value
IntersectEntityName incidentknowledgebaserecord
IsCustomizable True
SchemaName KnowledgeBaseRecord_Incident
IntersectAttribute incidentid
NavigationPropertyName KnowledgeBaseRecord_Incident
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_incident_msdyn_customerasset

See msdyn_customerasset msdyn_incident_msdyn_customerasset Many-To-Many Relationship

Property Value
IntersectEntityName msdyn_incident_msdyn_customerasset
IsCustomizable True
SchemaName msdyn_incident_msdyn_customerasset
IntersectAttribute incidentid
NavigationPropertyName msdyn_incident_msdyn_customerasset
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

See also

Dataverse table/entity reference
Dataverse Web API Reference

Дополнительные ресурсы

Обучение

Модуль

Managing cases with Dynamics 365 Customer Service Hub - Training

Create cases, manage the case resolution process, work with case hierarchies, and merge similar cases.

Сертификация

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate - Certifications

Улучшение бизнес-процессов для функций обслуживания клиентов, таких как автоматическое создание регистра и управление очередями с помощью Службы клиентов Microsoft Dynamics 365.