Не видит приобретенную лицензию(

Ханна, ничего не меняется, лицензия все равно не найдена
Еще Ворд не спрашивает пароль от аккаунта когда я ввожу адрес почты, к которому привязана лицензия. не знаю, поможет ли это

Hello, ole ole1.

Thanks for the update on the issue. It is recommended that you try the steps I provided above*, it can help the system refresh the license status and re-identify the license：*

Feel free to share updates with me on how things are progressing after you've completed the aforementioned steps. 

Best Regards,

Hannah.Z

Скрин что не видит лицензию

Hello Hanna, это новый макбук и я устанавливаю на него офис впервые, скачивал установщик прямо из своего аккаунта, как в описании, прилагаю скрин наличия подписки

Hello, ole ole1.

Welcome to Microsoft community.

According to your description, I understand that  you are having trouble installing and get a message that the license can't be found. Please don't worry, I will do everything I can to help you.    

I would like to confirm more specific information with you so that I can more accurately determine the problem you are encountering and better assist you:

• You can share a screenshot of specific prompts or error codes with me when you can't use Office so I can get a more visual idea of what you're currently experiencing.
• Check the status of your subscription under your account:

           >Sign in to access theMicrosoft account：

            >In the Subscription option: check if the subscription status is normal/expired/displayed；

      *You can share the* ***screenshot*** *displayed with me  so that I can help you more specifically*

Once I have obtained more information about the above, I will be able to provide you with more targeted assistance. Before replying,based on the issue you mentioned, it is recommended that you can try the following steps：

▲ Using the Office License Removal Tool to Update Your License:

1. Download the License Removal Tool.
2. Open the pkg file in the Downloads folder on your Mac.
3. Select "Continue" and follow the prompts in the setup wizard.
4. To start removing the license, select "Install." You may need to enter the password for your Mac's local administrator account.
5. Once the tool completes, select "Close."

For more information:< Удаление файлов лицензии на Office с компьютера Mac - Служба поддержки Майкрософт>

▲ Reinstalling Office:

Through your Microsoft account - Services and subscriptions - Manage-install

Once the installation is complete, Open the Office application and Sign in.

Feel free to share updates with me on how things are progressing after you've completed the aforementioned steps. Should you have any questions or require clarification, do not hesitate to reach out to me. I‘d like to do my utmost to assist you.

Best Regards,

Hannah.Z