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Segnalazione necessità di acquisto per mantenere account attivo

Barbara Gherra 0 Punti di reputazione
2025-07-23T07:35:52.1466667+00:00

Sono un counsellor e coach abbonata a Microsoft 365 Personal (che utilizzo a scopo sia personale che professionale) e ho ricevuto la seguente mail:

Complete a purchase by August 21, 2025 to keep your account active

You are receiving this email because your associated Microsoft Entra ID tenant (tenant ID 764de705-473c-43bb-8add-c9a3633cc4a5) has been inactive for more than 200 days. Required action: To continue using your tenant, make a purchase before August 21, 2025. If you don’t make a purchase before this date, your next purchase with Microsoft will require a new Microsoft Entra ID tenant to continue using Microsoft services.

Make a purchase >
Make a purchase >     Make a purchase >

Learn more about the Microsoft data retention policy. If you have questions or need help, contact support.

Account information...Eccetera

Non capisco che cosa significhi e cosa devo fare: il mio abbonamento Personal scadrà a ottobre, non ho necessità di servizi più complessi (Azure). Ho provato a contattare il supporto tecnico ma i bot non mi stanno dando risposte chiare. Potete aiutarmi? Grazie

Microsoft 365 e Office | Sottoscrizione, account, fatturazione | Per la casa | Windows
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  1. Favour.S 235 Punti di reputazione Personale Esterno Microsoft Moderatore
    2025-07-23T08:07:17.3866667+00:00

    Hello @Barbara Gherra ,

    Thank you for posting to the Microsoft Q&A Forum.

    From the description you posted, it seems you're using a Microsoft 365 Personal, which is tied to a personal Microsoft account. However, the email you received refers to a Microsoft Entra ID tenant, which is typically used for business or organizational accounts.

    If you're only using Microsoft 365 Personal and don't use Azure or business services, you can ignore the message. Your personal subscription and data (like OneDrive, Outlook) will not be affected. This does not affect your personal Microsoft 365 subscription. Your Microsoft 365 Personal account is separate from the Entra ID tenant. However, if you accidentally signed up for a business trial or used a business feature that created a tenant, then that tenant is now idle, and Microsoft is warning it will be deleted unless you upgrade or purchase a business plan.You can delete the Tenant if not needed. To do this

    • Go to https://entra.microsoft.com
    • Sign in with your Microsoft account.
    • Switch to the tenant using the dropdown in the top-right corner.
    • Navigate to Microsoft Entra ID > Overview > Delete tenant.

    If you have no intention of using Enterprise Microsoft Services, you can ignore the notice entirely.

    Best Regards.

    Favour | Microsoft Q&A Forum Moderator.

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