Set the ground rules for Dynamics 365 implementation projects

During the Implement phase of an implementation project, several project processes govern all activities. The processes are defined in the methodology and approach.

A common pitfall is when implementation project teams aren't aligned about when or why some activities occur. For example, a stakeholder attends a meeting to discuss a specific process but is unaware that the purpose of such meetings is to gather information for decision making. This situation can lead to a delay in making critical decisions.

Maybe you taught the methodology during the project's kick-off. However, months into a project, stakeholders might not remember what they were taught in the early project stages.

It's often during the Implement phase that most stakeholders experience the methodology-heavy activities for the first time. Therefore, an effort to establish and maintain shared understanding of the methodology is important.

It's one thing to teach the methodology. However, it's another thing for knowledge of the methodology to empower stakeholders to follow it. If people don't invest their minds in understanding the processes or toolset, we might lose track of important reasoning behind trade-off decisions or scope changes. This disconnect might make discussions about some subjects resurface repeatedly.

It's important for the change manager to understand that the project team's adoption of processes during the implementation project pre-go-live is as critical as user adoption of the solution post-go-live. Therefore, adoption should be measured through means that are proportional to the size and complexity of the project. Any need for reinforcement of the methodology and toolset should be brought to the project leadership.

• Review the change management overview.
• Understand where to get started by assessing business process change.
• Learn about the importance of project goals and readiness.
• Find ways to affect change by understanding the project organization.
• Learn ways to do proper assessment and solution overview.
• Incorporate change management activities into the project plan.
• Review key challenges for managing expectations.
• Understand key elements of change management: progress, obstacles, and planning.
• Understand how change management can affect testing of the solution.
• Understand timing and focus in getting ready to deploy.
• Set the stage for proper transition and handover.
• Review the change management checklist.
• Read the case study to understand the positive impact of proper change management practice.