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| Done? | Task |
|---|---|
| ✓ | Define what changes |
| ✓ | Determine what users or user groups are affected |
| ✓ | Avoid single-point-of-failure scenarios |
| Done? | Task |
|---|---|
| ✓ | Assess alignment with business goals |
| ✓ | Assess stakeholder buy-in |
| ✓ | Assess change readiness |
| Done? | Task |
|---|---|
| ✓ | Partner with the partner |
| ✓ | Define who is responsible for change management activities |
| ✓ | Define decision authority |
| Done? | Task |
|---|---|
| ✓ | Establish solution guiding principles |
| ✓ | Establish a mutual understanding of project scope |
| ✓ | Define and follow a change request procedure |
| ✓ | Explain limitations of demos or proofs of concept (POCs) |
| ✓ | Take note of challenges identified during presales |
| Done? | Task |
|---|---|
| ✓ | Create a communication plan |
| ✓ | Create a sponsor roadmap |
| ✓ | Create a coaching plan |
| ✓ | Create a resistance management plan |
| ✓ | Perform a solution blueprint review (SBR) |
| Done? | Task |
|---|---|
| ✓ | Teach the methodology |
| ✓ | Measure the adoption of the methodology |
| Done? | Task |
|---|---|
| ✓ | Create awareness of the project and coming changes |
| ✓ | Explain the limitations of non-production environments |
| ✓ | Explain cloud behavior and user experience |
| Done? | Task |
|---|---|
| ✓ | Monitor stakeholder sentiment |
| ✓ | Monitor risk areas and remove obstacles |
| ✓ | Create a training plan |
| Done? | Task |
|---|---|
| ✓ | Explain user acceptance testing (UAT) |
| ✓ | Use familiar data and day-in-the-life processes |
| ✓ | Set realistic performance expectations |
| Done? | Task |
|---|---|
| ✓ | Measure users' training experience |
| ✓ | Adapt to users' training experience |
| ✓ | Pay attention to high-risk user groups/processes |
| Done? | Task |
|---|---|
| ✓ | Ensure knowledge transfer to the support organization |
| ✓ | Train the support organization |
| ✓ | Support all Prepare phase activities |
| Done? | Task |
|---|---|
| ✓ | Measure adoption and use |
| ✓ | Implement rewards and corrective actions |
| ✓ | Break down common technology barriers |
| ✓ | Break down people and process barriers |
| ✓ | Take the chance out of change |
- Review the change management overview.
- Understand where to get started by assessing business process change.
- Learn about the importance of project goals and readiness.
- Find ways to affect change by understanding the project organization.
- Learn ways to do proper assessment and solution overview.
- Incorporate change management activities into the project plan.
- Understand the importance of setting the ground rules.
- Review key challenges for managing expectations.
- Understand key elements of change management: progress, obstacles, and planning.
- Understand how change management can affect testing of the solution.
- Understand timing and focus in getting ready to deploy.
- Set the stage for proper transition and handover.
- Read the case study to understand the positive impact of proper change management practice.