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Wednesday, December 28, 2016 9:48 PM
We have SCCM 1610 with a single WSUS instance on our site server and noticed on multiple systems at multiple locations that Office 365 1605-9 is failing to download. I've seen it download as far as 50% then fail. Other updates for the clients install just fine. We have in the Office 365 configuration xml to use SCCM/WSUS for updates. Here are few samples from the logs:
Configuration.xml (Office 365 English Package)
<Configuration>
<Add OfficeClientEdition="32" Channel="Deferred" OfficeMgmtCOM="True" >
<Product ID="O365ProPlusRetail">
<Language ID="en-us" />
<ExcludeApp ID="OneDrive"/>
<ExcludeApp ID="Groove"/>
</Product>
</Add>
<Updates Enabled="False" />
<Logging Level="Standard" Path="%WINDIR%\COMPANYNAME\InstallLogs\Microsoft_Office365_ProPlus_R01.log"/>
<Property Name="PinIconsToTaskbar" Value="FALSE"/>
<Property Name="FORCEAPPSHUTDOWN" Value="TRUE"/>
<Display Level="None" AcceptEULA="TRUE" />
</Configuration>
UpdatesStore.log
Queried Update (fa9133d1-0717-4ed5-9237-3aca2d7bb275): Status=Missing, Title=Office 365 Client Update - Deferred Channel (1605-9) 32-bit Edition, BulletinID=, QNumbers=3104046, LocaleID=, ProductID=30eb551c-6288-4716-9a78-f300ec36d72b, UpdateClassification = cd5ffd1e-e932-4e3a-bf74-18bf0b1bbd83, ExcludeForStateReporting=FALSE.
UpdatesHandler.log
CUpdate::CheckLocations - Checking locations on action (INSTALL) for Update (fa9133d1-0717-4ed5-9237-3aca2d7bb275)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
CBundledUpdate -- Failed to download update (fa9133d1-0717-4ed5-9237-3aca2d7bb275). Error = 0x8007007e
UpdatesDeployment.log
Update (Site_1D06CDB7-5B0C-4F7D-91F9-7097494B56A1/SUM_753adb9e-266c-481f-b8a3-796d6814095a) Progress: Status = ciStateDetecting, PercentComplete = 0, DownloadSize = 0, Result = 0x0
Raising client SDK event for class CCM_SoftwareUpdate, instance CCM_SoftwareUpdate.UpdateID="Site_1D06CDB7-5B0C-4F7D-91F9-7097494B56A1/SUM_753adb9e-266c-481f-b8a3-796d6814095a", actionType 1l, value NULL, user NULL, session 4294967295l, level 0l, verbosity 30l
Update (Site_1D06CDB7-5B0C-4F7D-91F9-7097494B56A1/SUM_753adb9e-266c-481f-b8a3-796d6814095a) Progress: Status = ciStateError, PercentComplete = 0, DownloadSize = 0, Result = 0x8007007e
All content is out on the distribution points and I saw a similar thread that mentioned this happens when using an ADR and this was a manual download.
Any other ideas?
Thanks,
Mike
Thursday, December 29, 2016 5:45 AM ✅Answered
Hi,
Did all your clients have this issue?
Apiclient.dll missing from client system may cause this issue.
To confirm, please check \Program Files\Common Files\microsoft shared\ClickToRun to find a Apiclient.dll.
You could copy over the Apiclient.dll from a working machine to fix.
You could have a look at this thread: https://social.technet.microsoft.com/Forums/en-US/bcb666bf-3b47-43f3-b823-1338cf2e9164/office-365-client-update-current-channel-16104-32bit-edition-is-failing-with-error-8007007e?forum=ConfigMgrCompliance
Best Regards,
Ray
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Thursday, December 29, 2016 4:40 PM
That was it, thanks! Sorry I missed that existing thread. Hopefully there will be a fix soon. I guess I'll add into my existing package to copy that dll file after installation is complete for now.