Microsoft Advertising | Billing and payments | Billing queries
Questions or issues related to invoices, charges, and account billing
132 questions
132 questions with Microsoft Advertising | Billing and payments | Billing queries tags
2 answers
BILLING QUESTIONS
I'M BEING BILLED AND I NEVER REQUESTED THIS. I NEED TO GET ITCANCELED AND REFUND PAYMENTS CHRGED TO MY CREDIT CARD!!
Microsoft Advertising | Billing and payments | Billing queries
asked 2025-11-18T00:37:07.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 57.00000000000001%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
RACHEL POWER
0
Reputation points
answered 2025-11-18T01:44:19.2366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 30%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MS Advertising - Jefferson
310
Reputation points Microsoft External Staff
Moderator
2 answers
Ändern des Rechnungsempfängers
Ich habe eine Manager Konto, in dem Zahlungsinformationen hinterlegt sind. Jetzt habe ich zu diesem Manager-Konto zwei Konten hinzugefügt, bei denen der Rechnungsempfänger ein anderer ist. Wie ändere ich das? Vielen Dank für die Hilfe!
Microsoft Advertising | Billing and payments | Billing queries
Microsoft Advertising | Billing and payments | Billing queries
Questions or issues related to invoices, charges, and account billing
132 questions
asked 2025-11-06T08:54:28.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 41%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Selina Poms
0
Reputation points
answered 2025-11-06T13:32:35.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 46%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MS Advertising - Arsen
155
Reputation points Microsoft External Staff
Moderator
4 answers
Certificate of Residence for Microsoft Regional Sales Pte Ltd for the year 2025
Hi, I would like to request the Certificate of Residence for Microsoft Regional Sales Pte Ltd for the year 2025, in order to fulfill the withholding tax payment requirements of the Inland Revenue Board of Malaysia (LHDN).
Microsoft Advertising | Billing and payments | Billing queries
Microsoft Advertising | Billing and payments | Billing queries
Questions or issues related to invoices, charges, and account billing
132 questions
asked 2025-09-22T06:20:26.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 92%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
syahira
0
Reputation points
answered 2025-09-29T08:51:06.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 88%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MS Advertising - Vahid
110
Reputation points Microsoft External Staff
Moderator
8 answers
Investigating an Unknown Microsoft Subscription Charge on Credit Card
A charge from Microsoft has appeared on my credit card statement, and I am unfamiliar with this transaction. How can this be investigated?
Microsoft Advertising | Billing and payments | Billing queries
Microsoft Advertising | Billing and payments | Billing queries
Questions or issues related to invoices, charges, and account billing
132 questions
asked 2025-08-22T03:19:19.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 20%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECA%3C/text%3E%3C/svg%3E)
Craig Alfano - Powerhouse
0
Reputation points
answered 2025-08-29T04:39:47.34+00:00
Craig Alfano - Powerhouse
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Obtaining W9
Hello All IRS regulations require that we issue 1099 forms to certain companies and individuals. To accurately prepare these forms, the IRS requires that we obtain and maintain form W-9 for all our vendors. Please provide a copy of your w-9 as soon as…
Microsoft Advertising | Billing and payments | Billing queries
Microsoft Advertising | Billing and payments | Billing queries
Questions or issues related to invoices, charges, and account billing
132 questions
asked 2025-07-25T19:01:17.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 80%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
Brandon Lloyd
10
Reputation points
accepted 2025-07-29T13:55:05.96+00:00
Brandon Lloyd
10
Reputation points
1 answer
My company needs a copy of Microsoft W-9.
My company needs a copy of Microsoft W-9. Please send as soon as possible. I sent an email to Collections and it was returned.
Microsoft Advertising | Billing and payments | Billing queries
Microsoft Advertising | Billing and payments | Billing queries
Questions or issues related to invoices, charges, and account billing
132 questions
asked 2025-07-24T18:41:08.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 86%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jennifer Henry
0
Reputation points
edited the question 2025-07-24T19:37:20.43+00:00
MS Advertising - Jefferson
310
Reputation points Microsoft External Staff
Moderator
1 answer
Ads being turned back on after an update
I had an ad account that was synced with my google ads, but not to my knowledge - even though I paused my MS ads, because google was running ... Microsoft un-paused my ad .. and then sent me a bill for ads I didn't even know were running !!!!!!! Has this…
Microsoft Advertising | Billing and payments | Billing queries
Microsoft Advertising | Billing and payments | Billing queries
Questions or issues related to invoices, charges, and account billing
132 questions
asked 2025-07-04T18:19:21.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 4%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEG%3C/text%3E%3C/svg%3E)
edward goeters
5
Reputation points
edited an answer 2025-07-04T20:04:45.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
2 answers
One of the answers was accepted by the question author.
I received the following email requesting payment to retain a Tenant ID - is it a scam?
This is a copy of the message.
Microsoft Advertising | Billing and payments | Billing queries
Microsoft Advertising | Billing and payments | Billing queries
Questions or issues related to invoices, charges, and account billing
132 questions
asked 2024-10-16T22:13:43+00:00
Anonymous
asked 2025-07-03T16:39:02.25+00:00
Anonymous
1 answer
One of the answers was accepted by the question author.
Microsoft W-9
Hello, Please provide me a copy of your most recent W-9 to update our records.
Microsoft Advertising | Billing and payments | Billing queries
Microsoft Advertising | Billing and payments | Billing queries
Questions or issues related to invoices, charges, and account billing
132 questions
asked 2025-01-28T04:03:20+00:00
Anonymous
asked 2025-07-03T16:39:02.25+00:00
Anonymous
1 answer
Fetch Monthly advertising billing invoices using API
Dear Microsoft Support Team, I am writing to request your assistance in fetching invoices from Microsoft Advertising using the API. Despite having reviewed the available documentation, I am experiencing challenges in successfully implementing the API…
Microsoft Advertising | Billing and payments | Billing queries
Microsoft Advertising | Billing and payments | Billing queries
Questions or issues related to invoices, charges, and account billing
132 questions
asked 2025-04-23T10:20:50+00:00
Anonymous
asked 2025-07-03T16:39:02.25+00:00
Anonymous
1 answer
How do I stop advertising charges?
I closed my store and still getting charged for advertising. I need to shut that down but can't find where to do it. I would like to remove my credit card as well and can't find where to do that either. Need step by step instructions on how to get…
Microsoft Advertising | Billing and payments | Billing queries
Microsoft Advertising | Billing and payments | Billing queries
Questions or issues related to invoices, charges, and account billing
132 questions
asked 2023-04-25T06:08:50+00:00
Anonymous
asked 2025-07-03T16:39:02.25+00:00
Anonymous
1 answer
We have been charged over £10K for the bing ads, this is the subscription that was cancelled last year.
I hope this email finds you well. Thank you for your prompt attention to the unauthorized charges issue I brought to your attention. While I appreciate the offer of a £1,627.53 refund, I must state that it falls considerably short of the full amount of…
Microsoft Advertising | Billing and payments | Billing queries
Microsoft Advertising | Billing and payments | Billing queries
Questions or issues related to invoices, charges, and account billing
132 questions
asked 2023-10-31T15:55:04+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
Billing Issues With Bing Ads
Hi Team, Have you stopped Accepting Payment Methods From India? Your Website says that you do accept Credit Cards From India but when Someone enters the card details then why an error message come that Please check the card information as it doesnt…
Microsoft Advertising | Billing and payments | Billing queries
Microsoft Advertising | Billing and payments | Billing queries
Questions or issues related to invoices, charges, and account billing
132 questions
asked 2022-04-05T08:30:03+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
billing details
Besides the billing Summary - How can i view Billing Details - line items expenses? I need to capture and report on the details from Last Year - 2023.
Microsoft Advertising | Billing and payments | Billing queries
Microsoft Advertising | Billing and payments | Billing queries
Questions or issues related to invoices, charges, and account billing
132 questions
asked 2024-05-31T20:11:34+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
3 answers
I want to delete my business account. I also want my cash returned.
I have two accounts. I have a personal account and a business account. The problem is with my business account. I deposited the advertising fee by card into my business account. However, it is not activated. It says authentication failed and asks me to…
Microsoft Advertising | Billing and payments | Billing queries
Microsoft Advertising | Billing and payments | Billing queries
Questions or issues related to invoices, charges, and account billing
132 questions
asked 2024-07-14T01:26:03+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
One of the answers was accepted by the question author.
Change Who Pays
Does anyone know how to change Who Pays in the billing section? Is this something that support has to change?
Microsoft Advertising | Billing and payments | Billing queries
Microsoft Advertising | Billing and payments | Billing queries
Questions or issues related to invoices, charges, and account billing
132 questions
asked 2021-12-15T18:31:16+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
How to add a payment method in bing ads.
r***@hotmail.com PII Removed**
Microsoft Advertising | Billing and payments | Billing queries
Microsoft Advertising | Billing and payments | Billing queries
Questions or issues related to invoices, charges, and account billing
132 questions
asked 2022-11-10T06:02:01+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
One of the answers was accepted by the question author.
My debit card has 5 unaurthorized charges each at $10.88 from microsoft
My debit card has 5 unaurthorized charges each at $10.88 from microsoft
Microsoft Advertising | Billing and payments | Billing queries
Microsoft Advertising | Billing and payments | Billing queries
Questions or issues related to invoices, charges, and account billing
132 questions
asked 2021-12-17T22:39:38+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
One of the answers was accepted by the question author.
Would Microsoft add a New method of payment? UPI
Hello, just coming from waiting for the funds to be entered into my account. It can be sped up really fast if microsoft could add a UPI method since there arent many methods of adding funds in India compared to the US and so on. Also would help in…
Microsoft Advertising | Billing and payments | Billing queries
Microsoft Advertising | Billing and payments | Billing queries
Questions or issues related to invoices, charges, and account billing
132 questions
asked 2022-01-10T09:20:55+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
3 answers
One of the answers was accepted by the question author.
How do i get my bing deposit back after my account has been blocked
Each time i open account with microsoft ads, i keep getting this: Your access to Microsoft Advertising is currently blocked So i decided to fund my account in the process of opening the last account, i thought money was the problem. Unfortunately that…
Microsoft Advertising | Billing and payments | Billing queries
Microsoft Advertising | Billing and payments | Billing queries
Questions or issues related to invoices, charges, and account billing
132 questions
asked 2019-09-06T19:16:38+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous