126 questions
126 questions with Microsoft Advertising | Billing and payments | Billing queries tags
1 answer
Ads being turned back on after an update
I had an ad account that was synced with my google ads, but not to my knowledge - even though I paused my MS ads, because google was running ... Microsoft un-paused my ad .. and then sent me a bill for ads I didn't even know were running !!!!!!! Has this…
Microsoft Advertising | Billing and payments | Billing queries
asked 2025-07-04T18:19:21.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 4%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEG%3C/text%3E%3C/svg%3E)
edward goeters
0
Reputation points
edited an answer 2025-07-04T20:04:45.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 6%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MS Advertising - Shaynne
0
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
I received the following email requesting payment to retain a Tenant ID - is it a scam?
This is a copy of the message.
Microsoft Advertising | Billing and payments | Billing queries
asked 2024-10-16T22:13:43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
asked 2025-07-03T16:39:02.25+00:00
Anonymous
1 answer
One of the answers was accepted by the question author.
Microsoft W-9
Hello, Please provide me a copy of your most recent W-9 to update our records.
Microsoft Advertising | Billing and payments | Billing queries
asked 2025-01-28T04:03:20+00:00
Anonymous
asked 2025-07-03T16:39:02.25+00:00
Anonymous
1 answer
Fetch Monthly advertising billing invoices using API
Dear Microsoft Support Team, I am writing to request your assistance in fetching invoices from Microsoft Advertising using the API. Despite having reviewed the available documentation, I am experiencing challenges in successfully implementing the API…
Microsoft Advertising | Billing and payments | Billing queries
asked 2025-04-23T10:20:50+00:00
Anonymous
asked 2025-07-03T16:39:02.25+00:00
Anonymous
1 answer
How do I stop advertising charges?
I closed my store and still getting charged for advertising. I need to shut that down but can't find where to do it. I would like to remove my credit card as well and can't find where to do that either. Need step by step instructions on how to get…
Microsoft Advertising | Billing and payments | Billing queries
asked 2023-04-25T06:08:50+00:00
Anonymous
asked 2025-07-03T16:39:02.25+00:00
Anonymous
1 answer
Unexpected Microsoft ads payment request
Hello, I just received today a request for a 600,00€ payment from Microsoft advertising. The problem is that I stop my last advertising campaign on Bing two years ago, The billing summary from my account also shows 0€ as current balance. I do not…
Microsoft Advertising | Billing and payments | Billing queries
asked 2024-05-30T15:00:56+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
Billing team not posting bank transfer payments within 5 business days
Hi I am not sure which avenue to seek as of now but since June 2022, the Microsoft ads billing team fails to post payments made through bank transfer within 5 business days as they state in the help page. Additionally, I am having to submit proof of…
Microsoft Advertising | Billing and payments | Billing queries
asked 2022-11-15T14:41:20+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
3 answers
One of the answers was accepted by the question author.
Tax number
Hello everyone, i have one question, im affiliate marketer form Serbia and when i create my Bing ads account they request for my country tax number, which i cant find, what should i do or how can i skip that?
Microsoft Advertising | Billing and payments | Billing queries
asked 2020-11-13T13:29:14+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
We have been charged over £10K for the bing ads, this is the subscription that was cancelled last year.
I hope this email finds you well. Thank you for your prompt attention to the unauthorized charges issue I brought to your attention. While I appreciate the offer of a £1,627.53 refund, I must state that it falls considerably short of the full amount of…
Microsoft Advertising | Billing and payments | Billing queries
asked 2023-10-31T15:55:04+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
Billing Issues With Bing Ads
Hi Team, Have you stopped Accepting Payment Methods From India? Your Website says that you do accept Credit Cards From India but when Someone enters the card details then why an error message come that Please check the card information as it doesnt…
Microsoft Advertising | Billing and payments | Billing queries
asked 2022-04-05T08:30:03+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
billing details
Besides the billing Summary - How can i view Billing Details - line items expenses? I need to capture and report on the details from Last Year - 2023.
Microsoft Advertising | Billing and payments | Billing queries
asked 2024-05-31T20:11:34+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
3 answers
I want to delete my business account. I also want my cash returned.
I have two accounts. I have a personal account and a business account. The problem is with my business account. I deposited the advertising fee by card into my business account. However, it is not activated. It says authentication failed and asks me to…
Microsoft Advertising | Billing and payments | Billing queries
asked 2024-07-14T01:26:03+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
One of the answers was accepted by the question author.
Change Who Pays
Does anyone know how to change Who Pays in the billing section? Is this something that support has to change?
Microsoft Advertising | Billing and payments | Billing queries
asked 2021-12-15T18:31:16+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
How to add a payment method in bing ads.
r***@hotmail.com PII Removed**
Microsoft Advertising | Billing and payments | Billing queries
asked 2022-11-10T06:02:01+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
One of the answers was accepted by the question author.
My debit card has 5 unaurthorized charges each at $10.88 from microsoft
My debit card has 5 unaurthorized charges each at $10.88 from microsoft
Microsoft Advertising | Billing and payments | Billing queries
asked 2021-12-17T22:39:38+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
One of the answers was accepted by the question author.
Would Microsoft add a New method of payment? UPI
Hello, just coming from waiting for the funds to be entered into my account. It can be sped up really fast if microsoft could add a UPI method since there arent many methods of adding funds in India compared to the US and so on. Also would help in…
Microsoft Advertising | Billing and payments | Billing queries
asked 2022-01-10T09:20:55+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
3 answers
One of the answers was accepted by the question author.
How do i get my bing deposit back after my account has been blocked
Each time i open account with microsoft ads, i keep getting this: Your access to Microsoft Advertising is currently blocked So i decided to fund my account in the process of opening the last account, i thought money was the problem. Unfortunately that…
Microsoft Advertising | Billing and payments | Billing queries
asked 2019-09-06T19:16:38+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
One of the answers was accepted by the question author.
I can't enter a payment method because of a zip code error
I just created a bing ads account. When I add a payment method, I get an error with the zip code. However my zip code is completely correct. I don't know what the problem is. Please help me. Thanks a lot.
Microsoft Advertising | Billing and payments | Billing queries
asked 2023-11-18T05:10:51+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
1 answer
Microsoft sends me an email offer saying if I join I get $250 for a start on my advertising, but then it turned out they sent me a code that was already expired.
That's not a great advertising. In fact, such marketing practices are illegal in many countries.
Microsoft Advertising | Billing and payments | Billing queries
asked 2023-07-01T19:02:52+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous
2 answers
One of the answers was accepted by the question author.
$100 start up credit for advertising.
I have the $100 credit. I have used only $24.49 of that but my remaining balance says only $20.63. Should it not be remaining balance of around $75? where has the difference gone?
Microsoft Advertising | Billing and payments | Billing queries
asked 2021-05-24T04:07:29+00:00
Anonymous
asked 2025-06-30T16:08:56.72+00:00
Anonymous