342 questions
1 answer
Both USB C ports stopped working on my Surface Pro 9
Has anyone else been coming across an issue with the Surface Pro 9's USB C ports just randomly stop working? Both ports were working just fine yesterday and now today when I try plugging in my Security key to login it doesn't recognize that it is…
Surface | Surface Pro | USB-C
asked
2026-11-12T14:42:05.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 18%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
Josh Koeller
0
Reputation points
answered
2026-11-12T14:52:20.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 0%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Adeel Khan
570
Reputation points
2 answers
Port missing
when going to Device Manager, under action and selecting to add legacy hardware and selecting port w/ USB serial modem device I keep getting an error message stating "the filename, directory name, or volume label syntax is incorrect." However,…
Surface | Surface Pro | USB-C
342 questions
asked
2026-11-11T16:22:14.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 14.000000000000002%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
David
0
Reputation points
answered
2026-11-12T00:52:57.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
33,256
Reputation points MVP
Volunteer Moderator
1 answer
haptic feedback and multitouch not working when plugged into a usb c cable from new anker travel power block
Basically haptic feedback and multi touch just dies for 20-30 seconds when plugged in but doesn't when not plugged in. I'm travelling so rely on usb c charging. I use the surface thunderbolt dock with a logitech mx mouse and keyboard when at home so…
Surface | Surface Pro | USB-C
342 questions
asked
2026-11-02T21:34:01.6733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 11%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Andrew Clinick
0
Reputation points
answered
2026-11-03T04:23:52.15+00:00
S.Sengupta
33,256
Reputation points MVP
Volunteer Moderator
2 answers
Surface pro 11 what is the best external cd reader
Good morning I have Surface Pro. What is recommended for external cd/DVD reader ? Looking up says Microsoft but none say Surface? Thank you
Surface | Surface Pro | USB-C
342 questions
asked
2026-06-14T17:17:54.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 8%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVF%3C/text%3E%3C/svg%3E)
Vickie Franco
0
Reputation points
commented
2026-10-23T19:08:27.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 71%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Joe Palazzo
0
Reputation points
3 answers
surface pro not detecting second monitor
surface pro not detecting second monitor, acer 15" monitor
Surface | Surface Pro | USB-C
342 questions
asked
2026-03-22T23:45:40.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 16%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Sue Regan
0
Reputation points
answered
2026-10-15T05:14:43.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 42%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBG%3C/text%3E%3C/svg%3E)
Beatriz Galarza
0
Reputation points
2 answers
why does my surface pro 9 lose usb c (the only ports) after if fix it?
I have a surface pro 9. everytime i shut down my pro, i lose USB c both on the side of the pro. i go and power on with volume up and all good until i shutdown and power up again. updates are current. why is this happening? thanks rob
Surface | Surface Pro | USB-C
342 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 32%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
2 answers
USB port on surface pro 13
Is there a way to connect a USB flash drive to a surface pro 13? I don't see a port.
Surface | Surface Pro | USB-C
342 questions
asked
2026-08-27T18:02:04.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 59%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDW%3C/text%3E%3C/svg%3E)
Denise West
0
Reputation points
commented
2026-09-01T10:16:42.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
Can someone help me with Drivers for USB?
Hi, I have a brand new Surface and no matter what I do I can not update drivers for my USB nor download any CH340 or FTDI files and I can not connect to anything. I am just getting errors or Preload install failed or windows can find files etc. What the…
Surface | Surface Pro | USB-C
342 questions
asked
2026-06-20T16:16:00.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 34%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Todd Schwenk
5
Reputation points
commented
2026-07-01T06:51:58.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
23,505
Reputation points Microsoft External Staff
Moderator
1 answer
Good USB-C flash drives for booting surface pro 11
Is there any list of USB-C flash drives that can be used to boot from usb port on Surface Pro 11
Surface | Surface Pro | USB-C
342 questions
asked
2026-06-21T20:56:37.6533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 56.00000000000001%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jorge Santana
0
Reputation points
answered
2026-06-22T14:18:18.3866667+00:00
S.Sengupta
33,256
Reputation points MVP
Volunteer Moderator
1 answer
Is SanDisk Extreme Pro USB-C (SDCZ890-256G-G46) good to boot from usb port on my Surface Pro 11
Is SanDisk Extreme Pro USB-C 256 (SDCZ890-256G-G46) good to boot from usb port on my Surface Pro 11
Surface | Surface Pro | USB-C
342 questions
asked
2026-06-21T20:53:01.51+00:00
Jorge Santana
0
Reputation points
answered
2026-06-22T08:30:59.39+00:00
Thomas4-N
23,505
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
USB connection
I have had to replace my old Surface with a new series 11, which does not have a USB port. How do I connect with my camera, which needs it?
Surface | Surface Pro | USB-C
342 questions
asked
2026-04-22T04:03:22.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 5%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
Judy Lewis
20
Reputation points
accepted
2026-04-22T04:05:25.0266667+00:00
Judy Lewis
20
Reputation points
2 answers
Issue With Surface 5 Laptop and Thunderbolt 4 Dock
I have two clients who both have Surface 5 Laptops, Microsoft Thunderbolt Docks, and are connected to two 60Hz 1080p monitors. Both of them are encountering the same issue: when connected to the dock, if they disconnect from it, walk away to do stuff,…
Surface | Surface Pro | USB-C
342 questions
asked
2026-02-11T15:33:51.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 53%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Justin Freyermuth
0
Reputation points
edited a comment
2026-02-13T00:54:24.66+00:00
S.Sengupta
33,256
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Surface 7 Pro - USB C charging
The school has received a donation of Surface 7 Pro laptops. Looking at a Storage and Charging Trolley. Trolley available from a local supplier supports PD 3 charging, 18W per port. Will that be sufficient for charging the devices overnight. Thanks for…
Surface | Surface Pro | USB-C
342 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 92%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
How to fix one of the USB port for Surface 9 pro for using External monitor
I am Unable to connect External monitor to one of the above USB C port for my surface pro 9. Although its working fine with the port below it. moved from "Microsoft System Center | Other"
Surface | Surface Pro | USB-C
342 questions
asked
2026-01-26T08:17:07.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 30%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZA%3C/text%3E%3C/svg%3E)
Zaki Ahmed
25
Reputation points
answered
2026-01-27T08:02:22.62+00:00
Zaki Ahmed
25
Reputation points
3 answers
Scanner Not Working
When is Microsoft going to announce a fix to scanners not working?
Surface | Surface Pro | USB-C
342 questions
asked
2026-01-22T22:09:50.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 60%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
mark c
0
Reputation points
edited an answer
2026-01-25T00:31:00.86+00:00
S.Sengupta
33,256
Reputation points MVP
Volunteer Moderator
2 answers
My new Surface is not starting because of a battery discharge, complete. What can I do? Replace the device?
My new Surface was discharged, probably completely, and all the reset I tried didn't work. The phone service recommended a replacement. Can you help?
Surface | Surface Pro | USB-C
342 questions
asked
2026-01-09T15:59:24.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 83%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Dan Boucher
0
Reputation points
answered
2026-01-10T06:24:54.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
19,130
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Pro 11 (snapdragon) What 40Gbps NVME Enclosures work?
The surface pro 11 snapdragon is advertised as having 2 x 40Gbps USB C ports. I purchased a ASM2464PD 40Gbps NVME enclosure and certified USB cable but it either does not fully recognise or falls back to 10Gbps and freezes up constantly. If I plug the…
Surface | Surface Pro | USB-C
342 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 80%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAF%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Charge Surface Pro 11 via USB-C it impact batter health or not?
Dear Friend, Currently i have surface pro 11, and has option support to charge battery via USB-C, and all time i without charge with power adapter, i want to clearyfy about battery health it the same charge via power adapter port or not? Thanks …
Surface | Surface Pro | USB-C
342 questions
asked
2025-12-27T05:26:01.36+00:00
Vann Soksamrong
20
Reputation points
accepted
2025-12-27T05:27:04.9666667+00:00
Vann Soksamrong
20
Reputation points
1 answer
Surface Pro 9 – USB-C Charging Issue
My Surface Pro 9 charges normally with the original magnetic charger, but it does not charge through USB-C. I have tested with a certified 65W+ PD charger and cable, tried both ports, updated Windows and firmware, and performed a reset, but the issue…
Surface | Surface Pro | USB-C
342 questions
asked
2025-09-01T20:47:32.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 0%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
Maher Loubani
0
Reputation points
commented
2025-12-25T06:28:26.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 15%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Atul Gupta
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Surface pro 11th snapdragon thunderbolt not working
Thunderbolt manager does not pop-up when thunderbolt certified devices are connected to the thunderbolt port therefore the usb-hub detect the device properly however not possible to establish the connection Devices involved Surface pro 11 (ARM)…
Surface | Surface Pro | USB-C
342 questions
asked
2025-12-06T12:47:33.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 46%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOC%3C/text%3E%3C/svg%3E)
Oscar Cóbar
25
Reputation points
accepted
2025-12-10T11:32:52.8633333+00:00
Oscar Cóbar
25
Reputation points