102 questions
102 questions with Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan tags
6 answers
How do I scan a document now with windows 11?
How doI scan a document on windows 11. It was simple on windows 10 and now I can't find it. after using windows 10 for years
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
asked 2025-08-06T23:33:25.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 53%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESV%3C/text%3E%3C/svg%3E)
Seaway Ventus ECR
0
Reputation points
answered 2025-11-12T16:08:40.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 68%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Sue Birchmore
0
Reputation points
5 answers
Canon Selphy CP1500 Printer Shows Wrong Paper Size and Grayscale
Just got a Canon Selphy CP1500. It connects to Windows via WiFi or USB. I would like BOTH options to function, switching as needed depending on circumstances. I initially got WiFi to work and printed fine. Now it only works via USB cable. The printer…
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
asked 2025-10-23T20:40:21.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 1%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
EmC
10
Reputation points
commented 2025-11-07T00:37:09.1033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 16%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mark Stevens
0
Reputation points
1 answer
Printers not working after updates
Since recent updates/last week or 2, dozens of client printers won't print, more encountering the issue every day. It acknowledges/sees the printers, but it says SPOOLING and never prints. I have removed the printers and added them back. I have done…
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
asked 2025-10-31T14:16:35.4533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 31%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ7%3C/text%3E%3C/svg%3E)
JoshuaPhelps-7402
0
Reputation points
edited the question 2025-11-05T03:21:31.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 38%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Daphne Huynh (WICLOUD CORPORATION)
320
Reputation points Microsoft External Staff
Moderator
2 answers
I have new windows 11 pc and hp printer prints but will not scan.
I have Windows 11 and cant scan on my hp computer. Printer works fine.
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
asked 2025-10-31T18:55:37.3333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 19%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKF%3C/text%3E%3C/svg%3E)
Kathy Fleming
0
Reputation points
edited the question 2025-11-03T07:52:31.9633333+00:00
Daphne Huynh (WICLOUD CORPORATION)
320
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Need a printer to work with Windows 11 and Snapdragon ARM64
I can't get any of my printers to work with this new computer. It has windows11 with snapdragon ARM64. Suggestions for a new printer that will work. Will a HO Color laserjet pro 3301 work with all its features -- printing and scanning???? Dymo Label…
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 10%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 0%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
2 answers
Printer is printing but not scanning, cannot find instructions to rectify.
Printer will print but not scan, cannot find where to rectify.
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
asked 2025-10-20T03:35:04.74+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 67%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELW%3C/text%3E%3C/svg%3E)
Lance Weeekes
0
Reputation points
answered 2025-10-20T04:17:16.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 91%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Randy Baroja
17,305
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
kb5065879 causing epson receipt printer issues
since the kb5065879 update all of our older Epson reciept printers stopped working. Once update removed printer works again. How can I stop KB5065879 from installing. We are on Win 11 24h2 and 25h2.
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
asked 2025-10-13T19:50:03.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 86%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELR%3C/text%3E%3C/svg%3E)
Lenny Ruggiero
20
Reputation points
accepted 2025-10-14T17:47:04.4033333+00:00
Lenny Ruggiero
20
Reputation points
2 answers
Update für Windows 11 Version 24H2 für x64-basierte Systeme (KB5065426) verursacht Probleme
Nach der Instalation "2025-09 Kumulatives Update für Windows 11 Version 24H2 für x64-basierte Systeme (KB5065426) " geht die Verbindung zum zweiten PC nicht mehr. Wenn ich es deinstalliere, dann geht es wieder. Leider hat das Windows es wieder…
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
asked 2025-09-17T17:44:30.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 36%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETR%3C/text%3E%3C/svg%3E)
Tania Rupel
0
Reputation points
answered 2025-09-18T14:56:14.7333333+00:00
Tania Rupel
0
Reputation points
1 answer
install printer on my computer & network
My computer was hacked, so I had to have it completely cleaned. When I got my computer back, my printer was not in the devices, and I could not add the printer. I am having I am having difficulty connecting to the network. My printer is a Brother…
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
asked 2025-09-15T17:51:44.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 36%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBJ%3C/text%3E%3C/svg%3E)
Barbara J McCary
0
Reputation points
answered 2025-09-15T18:50:14.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 33%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Domic Vo
9,860
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Printing preferences values
Hi there, Where is the value of the printing preferences in registry? Can I see that the following option is set as the "Print on both side" in registry? Thanks Tugrul.
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
asked 2025-09-05T10:09:46.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 84%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Tugrul Sutyemez
40
Reputation points
commented 2025-09-05T11:17:22.6766667+00:00
Tugrul Sutyemez
40
Reputation points
1 answer
One of the answers was accepted by the question author.
Printer properties defaults
Hi there, We set some settings as default in the printer properties. In our example, we enable the duplex printing option by default. When printing a Word document, the user changes the default setting to "print on one side" in the print…
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
asked 2025-09-05T07:52:27.5766667+00:00
Tugrul Sutyemez
40
Reputation points
commented 2025-09-05T08:42:46.4566667+00:00
Tugrul Sutyemez
40
Reputation points
1 answer
your universal printer driver does not print full portrait page; shrinks 505 & prints in landscape like a left side of a book. How fix. Tried all printer options, No go.
Have Brothers Printer FMC J-4620DW (probably 15-20 years old; wireless connection, all works fine; never a problem until now with this new computer (I had a Surface Pro 4 before this new one.)(Brother's techs cannot get to work with my new Surface Pro…
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
asked 2025-08-28T21:10:11.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 13%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
Barbara L Beatty
0
Reputation points
answered 2025-08-29T11:04:51.3+00:00
Domic Vo
9,860
Reputation points
Independent Advisor
1 answer
Print scaling is aligning the text differently since 133 (Feb 2025)
Since 133 of edge when I scale documents to 85%, the text aligns to the top left instead of the centre which it did in 132 and before. Is there a way to update the settings so that the documents scale for printing as before?
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
asked 2025-02-13T18:02:41.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 26%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
TRENAMAN, Siouxsie (NHS ENGLAND - X26)
10
Reputation points
answered 2025-08-27T11:01:47.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 61%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHP%3C/text%3E%3C/svg%3E)
Harry Phan
8,495
Reputation points
Independent Advisor
1 answer
My spreadsheet prints all six pages in one page, I need to change it to multiple pages
My spreadsheet prints all six pages in one page, I need to change it to multiple pages
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
asked 2025-08-10T12:37:39.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 52%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHR%3C/text%3E%3C/svg%3E)
Heddy Richard
0
Reputation points
answered 2025-08-14T11:09:43.7566667+00:00
Daphne Huynh (WICLOUD CORPORATION)
320
Reputation points Microsoft External Staff
Moderator
1 answer
Printer to PDF gone after 24h2 update. Error 0x800F0922 upon trying to re-enabling the feature.
After updating to Win11 24h2 a user's computer has lost her MS print to PDF function. I have attempted to re-enable it in the features, but am met with the subject error. Digging further it appears that the entire prnms009.inf folder is missing. I…
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 53%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 61%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
1 answer
Users on RDS (terminal server) has duplicate printers
We have a new terminal server WS2025 and an application server, which has the role of a print server (2 printers). Users log in to the terminal server, where the printer is then duplicated, see screen. The user does not have a printer assigned to the PC,…
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
asked 2025-07-18T09:31:23.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 48%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EO%3C/text%3E%3C/svg%3E)
OP
0
Reputation points
answered 2025-07-30T08:21:52.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 57.99999999999999%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Smith Pham
2,690
Reputation points
Independent Advisor
6 answers
Change Quick Print Settings
We have switched to a new printer, and the Quick Print option now cuts off the page borders. Can anyone advise on how to resolve this issue? I have adjusted the default settings and am printing from a PDF.
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 40%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 97%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVH%3C/text%3E%3C/svg%3E)
1 answer
Network printer installation doesn't show up in Windows 11
Hi, I have installed a printer via network and IP address. It was an HP printer with "HP Universal Printing PCL 6" but it take 2-3 minutes to showing up and to be usable. The driver was already installed and what is the best way to check…
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
asked 2025-06-30T09:35:37.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 6%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELR%3C/text%3E%3C/svg%3E)
Lusch, Rafael
20
Reputation points
edited a comment 2025-06-30T13:43:45.83+00:00
Lusch, Rafael
20
Reputation points
1 answer
We have a Canon IR 1730if. We got new Windows 11 computers. I installed the driver, but the scanner is not recognized. I can print without problem. Any suggestion what I should try next?
We have a Canon IR 1730if which I used regularly on Windows 10 with no issues. It is a network printer, so it is not directly connected to my PC. We got new Windows 11 computers. I installed the driver from the website, but the scanner is not recognized.…
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
asked 2025-03-06T14:43:29.8366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 20%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Shankel's Pharmacy
0
Reputation points
answered 2025-03-10T01:38:35.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
4 answers
Windows 11 24H2 Scan Issue - Brother Scanner
My computer updated to the Windows 11 24H2. After updating my brother scan function will not work. The computer sees the scanner. I have removed and reinstalled the scan driver and software, I have reached out to Brother and they have verified that the…
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
asked 2025-01-15T16:53:41+00:00
Anonymous
answered 2025-03-01T00:35:13+00:00
Anonymous