Need a printer to work with Windows 11 and Snapdragon ARM64

KIM 35 Reputation points
2025-09-20T20:53:47.2866667+00:00

I can't get any of my printers to work with this new computer. It has windows11 with snapdragon ARM64. Suggestions for a new printer that will work. Will a HO Color laserjet pro 3301 work with all its features -- printing and scanning????

Dymo Label Maker --doesn't work

ScanSnap ix1600 -- doesn't work

HP Laserjet Pro MFP M283 cdw only does limited printing.

HELP very frustrated. Thanks

Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
0 comments No comments
{count} votes

Answer accepted by question author
  1. Rez 6,780 Reputation points Independent Advisor
    2025-09-22T18:53:47.2933333+00:00

    Hi Kim,

    Thanks for posting here in the community. I second the statement by Joseph above. Joseph's right about your Surface running Windows 11 on ARM64 (Snapdragon). To sum it up, most printers use drivers for Intel/AMD chips (x86/x64), which don't work well on ARM chips. Your printer models don't have ARM drivers, so scanning might not work well, even if printing does.

    What you can do is to try the HP Smart Universal Print Driver for ARM64 for your HP 3301. Use Windows' basic drivers for simple printing. Find printers that support IPP, Mopria, or have apps for ARM.

    If you have the budget, get a printer that fully supports ARM. Check first the maker's website for ARM64 driver support for the printer model that you're eyeing to. The HP 3301 series is not bad. Just be aware that scanning could still be limited. HP, Brother, and Xerox tend to have good ARM support.

    2 people found this answer helpful.

1 additional answer

Sort by: Most helpful
  1. Joseph Tran 3,805 Reputation points Independent Advisor
    2025-09-22T10:47:33.0233333+00:00

    The reason why your devices fail on Snapdragon (ARM64)

    • Windows on ARM supports generic network printing through the Microsoft IPP (Mopria) / IPP Class driver, so many printers will print with basic features without vendor drivers. But advanced features (vendor utilities, TWAIN/WIA scanning, label layout apps) require vendor drivers compiled for ARM64, and most vendors haven’t shipped those.
    • ScanSnap iX1600: PFU (ScanSnap) explicitly says ScanSnap scanners are not supported on Windows ARM-based PCs. So the ix1600 will not work with ScanSnap Home on ARM.
    • DYMO label printers: many DYMO drivers / Dymo Connect software are x86/x64 only; community and vendor threads show DYMO hasn’t provided ARM64 drivers and users run into the same problem.
    • HP MFPs (e.g., M283 / newer 3301 series): HP has been updating its HP Smart Universal Print Driver (UPD) and some posts from HP/communities indicate newer HP UPD versions add ARM64 support for certain Color LaserJet Pro models — that’s why your M283 can do limited printing (basic driver) but advanced scanning may still need the vendor app or use “scan to network” instead.

    Immediate checklist — things to try right now (no purchases needed)

    • Use network (Ethernet or Wi-Fi) instead of USB whenever possible. Network printing uses IPP/Mopria and is far more likely to work without vendor drivers.
    • On Windows: Settings → Printers & scanners → Add a printer → let Windows search; if it finds a printer use that driver. Then check Printer propertiesPorts and whether it’s using an IPP/Internet Printing port (not a USB vendor port). (Windows Update will often supply the generic IPP driver.)
    • For scanning on MFPs that support it, configure “Scan to Network Folder (SMB)” or “Scan to Email” in the printer’s web admin interface — that bypasses PC drivers completely and usually works from any PC. (Most Brother/HP/Canon business MFPs support it.)
    • If a vendor has a “Print Support App” or “HP Smart/Canon IJ” app in the Microsoft Store, install that — vendors are pushing Win Store apps to provide features without drivers.
    • For DYMO: try older DYMO Label Software versions people report working (some folks use legacy v8.x), but success on ARM is hit/miss — if it must work, plan to replace with a network label printer that supports AirPrint/IPP.

    Specific answers to your device questions

    • Will HP Color LaserJet Pro MFP 3301 work (printing + scanning)? Printing: very likely — HP’s Universal Print/UPD now lists support for many Color LaserJet Pro 3301/3304 models and community/HP posts say the HP Smart UPD has an ARM64 build for recent versions, so full printing (including many features) should work if you use the network driver or HP UPD. Scanning: depends — the scanner part often needs HP’s “scan” utility or TWAIN/WIA drivers to use the PC-side scanner interface. If HP supplies a Store app or an ARM64 scan client, you’ll get full scanning. If not, you can still use the printer’s Scan to SMB / Scan to Email (server-side scanning) which does work without PC drivers. So: printing = good; scanning = probably OK if you use network scan features, maybe not via traditional TWAIN apps.
    • Dymo Label Maker — most DYMO software/drivers are x86/x64; DYMO hasn’t widely released ARM64 drivers. Many users report Dymo not working on ARM. Recommendation: get a network label printer that supports AirPrint/IPP (so Windows can use it driverless).
    • ScanSnap iX1600 — PFU’s FAQ says ScanSnap scanners are not supported on Windows ARM-based PCs, so it won’t work natively. Your options are (a) use ScanSnap with another x86 PC, (b) use ScanSnap Cloud/mobile apps (if still supported for your model) to route scans to cloud storage, or (c) replace the scanner with one that supports network scanning without PC drivers.
    • HP LaserJet Pro MFP M283cdw — limited printing OK (Windows generic driver); full scan/utility features may be missing if HP’s scan client isn’t ARM64. Try configuring Scan to Network or use HP’s Microsoft Store app if available.
    2 people found this answer helpful.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.