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I cannot create an account because the OTP is never being send to me

I need to create a new microsoft account, but I can't get the OTP so I can never create an account

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-13T00:47:37.1933333+00:00
Richard Gunawan 0 Reputation points
answered 2026-11-13T02:00:56.5533333+00:00
Jeronimo Fuerte 48,710 Reputation points Independent Advisor
1 answer

I want a SLA credit for EX1550543 / MO1550821

I want an SLA credit for EX1550543 / MO1550821 I want a billing credit for the MS365 and copilot outage since noon EDT today, 11/12/2026.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-12T23:44:29.63+00:00
Alex Braley 0 Reputation points
answered 2026-11-12T23:46:39.75+00:00

AI answer

2 answers

How do activate an expired account

My account expired due to non payment how do I reactivate

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-12T17:35:00.0333333+00:00
Scott Greenway 0 Reputation points
answered 2026-11-12T18:49:10.3266667+00:00
paulr0511 49,755 Reputation points Independent Advisor
1 answer

Billing error

I have received notice of a past due bill for 3 months. I have no knowledge of what this is and am unable to access any of the 3 invoices. I will not pay for anything that does not apply to me. I have reached out several times for assistance with a…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-12T15:35:28.98+00:00
Laura Ross 0 Reputation points
answered 2026-11-12T17:06:40.8433333+00:00
paulr0511 49,755 Reputation points Independent Advisor
2 answers

I'm being billed annually in October for a Microsoft 365 account

I'm seeing that I'm being invoiced annually in October for a Office 365 invoice. I think it may be for an account that is no longer needed. On the description on my credit card bill it reads as Microsoft*Microsoft 365 (PII Removed by Moderator) WA. …

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-12T15:44:01.3533333+00:00
Derek Smith 0 Reputation points
edited the question 2026-11-12T16:19:15.2366667+00:00
DaveM121 (2) 18,075 Reputation points Volunteer Moderator
2 answers

When is my bill due?

I have applied for nonprofit status which takes up to 7 days. I recently got my yearly invoice showing my payment did not go through. That is because the credit card had been compromised and was cancelled. I'd like to learn if my nonprofit has been…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-11T13:56:59.2633333+00:00
roz tandy 0 Reputation points
commented 2026-11-12T12:58:12.6366667+00:00
roz tandy 0 Reputation points
0 answers

Manual verification for Azure for Students - university does not issue student email

This is an Azure for Students eligibility issue. Please forward to the Azure education support team if this is not the right queue. I am a student at Haikou University of Economics, Hainan, China. Student ID 202515005XXX (full ID and enrollment documents…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-12T12:07:04.4166667+00:00
waterzhang 0 Reputation points
2 answers

Microsoft is charging my credit card each month for $6.85. Why are you charging me I do not have any subscriptions.

Microsoft is charging my credit card each month for $6.85. Why are you charging me I do not have any subscriptions.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-11T18:20:52.65+00:00
George Klepacki 0 Reputation points
answered 2026-11-12T01:08:40+00:00
Norah-L 13,605 Reputation points Microsoft External Staff Moderator
3 answers

I keep getting MSBILL.INFO charge on my credit card but I do not see any order history when I log in to my account.

I never entered my credit card for any Microsoft subscription and do not see any order history or active subscription yet my card is charged $5.32 every month. How to contact Microsoft and figure out why it is charging me?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-01-05T21:47:18.4133333+00:00
Negi, Akash 15 Reputation points
commented 2026-11-11T20:19:08.3566667+00:00
Stefan Blom 357.6K Reputation points MVP Volunteer Moderator
2 answers

Microsoft agent gave me the wrong number for commercial support.

SO frustrating! After an hour in online chat with an agent yesterday he couldn't solve the problem and gave me a number, 800-892-5234, to call for "commercial support", but this number isn't Microsoft! I'm suddenly having an error, 0x800CCC0E,…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-10T18:43:04.27+00:00
Gary Jones 0 Reputation points
edited a comment 2026-11-11T16:44:20.2+00:00
Stefan Blom 357.6K Reputation points MVP Volunteer Moderator
1 answer

Need to cancel the Azure service I am being charged for but can't log into my account

I have a monthly bill for an Azure service I no longer use but can't remove because I am locked out of my account. It is a personal Azure account, but I have lost my corresponding (6 digit) authenticator account which was not backed up and can't be…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-11T14:32:05.3133333+00:00
Kia Manouchehri 0 Reputation points
answered 2026-11-11T14:32:59.51+00:00

AI answer

2 answers

im getting a new charge card and i need to tell you the numbers agent please

im getting a new charge card and i need to tell you the numbers agent please

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-10T20:48:39.8833333+00:00
Ronald Cornwell 0 Reputation points
answered 2026-11-11T04:17:38.7866667+00:00
Ian-T 16,460 Reputation points Microsoft External Staff Moderator
2 answers

Where do I find the order history

£90 left my account off Xbox yesterday and I want to see where it came from

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-10T10:31:57.5033333+00:00
Thomas Percival 0 Reputation points
answered 2026-11-11T00:04:52.02+00:00
Xavier-D 14,535 Reputation points Microsoft External Staff Moderator
2 answers

MicroSoft billing entry on my VISA statement

Per my VISA bill I got charged $137.25 by Microsoft and I just want to know what it was for.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-10T20:09:45.0966667+00:00
Richard Brudzynski 0 Reputation points
answered 2026-11-10T20:42:44.58+00:00
EmilyS726 279.8K Reputation points Independent Advisor
2 answers

I have been hacked

I have been hacked and purchases are being made on my account

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-10T15:19:22.11+00:00
Mary Catherine Brown 0 Reputation points
answered 2026-11-10T16:23:35.1966667+00:00
GsN5034 - IA 80,095 Reputation points Independent Advisor
3 answers

My bank account was charge 108 dollars for some unknow reason

My bank account was charge about 108 dollars for some unknown reason but my microsoft account for 360 is set to be charge pm 1/12/2027

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-10T14:42:17.7566667+00:00
Jackie Hamilton 0 Reputation points
answered 2026-11-10T15:26:56.1166667+00:00
DaveM121 947.9K Reputation points Independent Advisor
1 answer

I tried to login but Microsoft said my account doesnt exist. But when I try creating a new account with the same email, microsoft said I already have an account.

I tried to login to my account *******@gmail.com, which my account includes active subscriptions (Minecraft office etc) etc. So: It is not inactive There is no typo etc. I have tried all avenues, including using the recovery form but it still…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-10T10:37:35.5233333+00:00
Brian Johnson 0 Reputation points
answered 2026-11-10T11:11:53.86+00:00
DaveM121 947.9K Reputation points Independent Advisor
2 answers

Payment taken by Microsoft for another account

Payment taken by Microsoft for another account that does not belong to me

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-09T19:06:10.44+00:00
richard elliott 0 Reputation points
answered 2026-11-10T02:48:52.9966667+00:00
Chloe-V 15,330 Reputation points Microsoft External Staff Moderator
2 answers

I would like to reverse a recent Microsoft transaction from my bank account

Microsoft recently withdrew $129.95 on November 7, 2026. I need an explanation for the withdrawal.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-10T00:49:54.73+00:00
Yvonne Tagoe 0 Reputation points
answered 2026-11-10T01:30:01.6366667+00:00
Estrella721 47,875 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Incorrect billing

Dear Microsoft Support, I am contacting you regarding what appears to be an incorrect charge following my upgrade to Microsoft 365 Premium. In September, I paid €99 for the annual subscription of my previous Microsoft 365 plan. On October 31, I upgraded…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-10T00:31:39.81+00:00
Célia R 20 Reputation points
accepted 2026-11-10T00:36:11.6933333+00:00
Célia R 20 Reputation points