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URGENT – Microsoft 365 Education A1 – Sole Global Administrator Locked Out Due to SMS MFA Failure – Need Official Tenant Recovery Route

Hello Microsoft Support Community, I am the sole Global Administrator of a self-created Microsoft 365 Education tenant with a free Office 365 A1 subscription. I am currently locked out of my tenant because Microsoft requires SMS verification during…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-11T08:45:37.64+00:00
Duong Hoang 0 Reputation points
commented 2026-11-12T16:25:58.15+00:00
Heimerdinger 1,635 Reputation points Independent Advisor
2 answers

How to remove account from authenticator app

I want to delete another account that I have on Authenticator app, it used to belong to the organization where I studied, but I don’t remember adding it to my main account.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-11T19:45:22.6+00:00
Anonymous
edited an answer 2026-11-12T04:19:23.82+00:00
Jayden-P 4,385 Reputation points Independent Advisor
2 answers

Lost my recovery code

I authneticated my college website from Microsoft without signing in just scanned and qr by mistake i forgot to note the recovery code and app got uninstalled when my phone got formatted so now i can't find the authenticatoion code anywhere and also its…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-10T10:51:09.0266667+00:00
PAWANI SHARMA 0 Reputation points
edited the question 2026-11-12T04:10:43.4233333+00:00
Kai-Ex 2,655 Reputation points Microsoft External Staff Moderator
1 answer

Azure for Students verification fails: "email domain is not currently registered" (astust.edu.et)

I'm a student at Adama Science and Technology University (ASTU), Ethiopia, an accredited degree-granting university. When I try to activate Azure for Students, verification fails with: "Your email domain is not currently registered with us. You can…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-10T21:29:38.2133333+00:00
Eyosiyas Desta 0 Reputation points
edited the question 2026-11-10T21:32:26.7933333+00:00
Eyosiyas Desta 0 Reputation points
4 answers One of the answers was accepted by the question author.

How do I renew my Office 365 Education license after extending my student status?

Word keeps warning me that my license is about to expire

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-06T00:56:53.3366667+00:00
Belle Audrey 20 Reputation points
answered 2026-11-10T02:27:43.56+00:00
ภาวรินทร์ เชื้อสาวถี 0 Reputation points
2 answers

Delete college account, remove permanently

I would like to delete an academic email account. I transferred from one college to another and received a new academic email address; I do not want the old one—from the college I left—to appear anymore.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-06T13:09:20.1733333+00:00
Sapir On-Dray 0 Reputation points
commented 2026-11-09T15:02:38.21+00:00
Helen Luu 3,735 Reputation points Independent Advisor
1 answer

¿Cómo ingresar a mi cuenta con el Código de Microsoft Autenticathor?

Necesito entrar a la cuenta de mi universidad, pero para iniciar sesión me pide ingresar un código de verificación de la aplicación de Microsoft Autenticathor, al entrar, la aplicación me pide iniciar sesión y luego envía un código a la misma aplicación…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-07T03:31:40.2233333+00:00
Jose Eduardo Rivera Togra 0 Reputation points
commented 2026-11-09T09:22:09.6933333+00:00
Ana Le 2,970 Reputation points Independent Advisor
3 answers

Cannot use authenticator

My Microsoft authenticator doesn't seem to be working. I need to use it to log into my university app but, even though it's connected to the right account, it never shows a number on the screen so I can't access the app. I don't know what could be…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-09T00:30:07.6566667+00:00
AN 0 Reputation points
answered 2026-11-09T05:19:46.1733333+00:00
Vincent Choy 11,385 Reputation points Volunteer Moderator
2 answers

Change account email if original is from university

My subscription is from my university faculty appointment and is just coming due. I want to revert to my personal email as my only login and owner. I do not want to lose everything that I have stored...I have 1TB of storage with Microsoft Family…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-08T19:41:17.2866667+00:00
Kevin Rittenberg 0 Reputation points
answered 2026-11-08T20:20:51.1533333+00:00
Jack-Bu 7,310 Reputation points Microsoft External Staff Moderator
1 answer

how to fix #my school permanetly deleted every account that they made how do i change my user to this account

how to fix (my school permanetly deleted every account that they made how do i change my user to this account i am so sad i dont know how to play with my freinds any more plus my school dont even want to help so i was a bit dumb to use my school account…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-08T19:13:28.9766667+00:00
yassin ayman who is crying cs of his schoool 0 Reputation points
answered 2026-11-08T20:18:41.2633333+00:00
Ruby Nguyen 3,735 Reputation points Independent Advisor
2 answers

Error 399287 – SMS MFA verification not working for Microsoft 365 account

Hello Microsoft Support Team, I am a professor at Kutaisi International University in Georgia, using a university-provided Microsoft 365 account. Until recently, I was able to sign in using SMS verification codes sent to my registered mobile phone.…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-07T20:20:17.16+00:00
Giorgi Chelidze 0 Reputation points
edited an answer 2026-11-07T21:53:19.7566667+00:00
Darren Bruce 2,610 Reputation points Independent Advisor
2 answers

Endless loop

I got a new phone and now my Authenticator app isn’t letting me log in and it’s making me do the authentication but I have no other device. I need it for my student account. How do I fix this?

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-06T19:53:30.7266667+00:00
Abigail Mcinnes 0 Reputation points
edited the question 2026-11-06T22:45:38.7166667+00:00
Clover-L 110 Reputation points Microsoft External Staff Moderator
1 answer

icrosoft 365 desktop apps fail to sign in to school account – AADSTS9002313 (invalid_grant)

Hello Microsoft Support, I can't sign in to the Microsoft 365 desktop apps (Word, Outlook) with my school account ( University of Calgary) on my Windows 11 laptop. After I enter my password and approve the Microsoft Authenticator code, a "Something…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-06T01:11:19.0366667+00:00
Mohammad Mehdi Banoei 0 Reputation points
answered 2026-11-06T01:55:38.1866667+00:00
Rukshan edirisinghe 2,445 Reputation points
2 answers

why doesn’t my authenticator app receive notifications or give me codes

I am trying to re enrol at my university and every time I try to I need to approve a code or put in a number on my authenticator app. But the app does not receive any notifications. I have also tried to use passwords instead but they don’t work and in…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-05T10:58:31.1133333+00:00
Wels Keeton-Powell (00507393) 0 Reputation points
edited the question 2026-11-05T15:13:24.18+00:00
Daniel-Vo 8,170 Reputation points Microsoft External Staff Moderator
1 answer

Apprentiship

Hello, I have recently started an apprentiship and want to access the student Office for my home computer via my personal email. I therefore dont have and EDU email but do have student URN and centre UKPRN. can you help?

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-04T09:08:17.47+00:00
Anna Bond 0 Reputation points
edited an answer 2026-11-05T14:05:58.1733333+00:00
Nam-D 4,760 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Authenticator app help to get into email!!

I've been trying to log into my school's email, but it requires me to verify my identity with the Microsoft Authenticator app. When I open the app, it says I'm logged out of that email, so I sign in, but it also wants me to verify my identity with the…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-04T20:13:32.0966667+00:00
avery_d 0 Reputation points
edited the question 2026-11-05T10:36:46.32+00:00
Daniel-Vo 8,170 Reputation points Microsoft External Staff Moderator
3 answers

Trying to sign up a school for an education 365 account, but fails

I'm not sure how to open a support case for this. I am starting at this page: https://www.microsoft.com/en-us/education/products/office I put in an email address and then select "If you're an IT admin, sign up your school." The next page says:…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-14T03:30:43.81+00:00
Ben Nolen 0 Reputation points
commented 2026-11-05T08:41:50.1933333+00:00
Joseadrian OB 0 Reputation points
3 answers

How to set up school for Microsoft Education

I have been trying to sign up and get more information for Microsoft 365 but I am led to these pages. Once I click "sign up your school" i receive this prompt: Please help! THank you.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-04T02:38:30.1+00:00
Tabitha Lim 0 Reputation points
commented 2026-11-05T02:29:57.9433333+00:00
Kai-Ex 2,655 Reputation points Microsoft External Staff Moderator
2 answers

cancel Minecraft Education for Commercial subscription

I've received invoice and renewed the subscription automatically, I want to stop the recurrent payment, but some how not able to login, saying only business account are allowed to login for that page. please guide me to cancel the subscription.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-02T15:01:06.83+00:00
Anson Cheng 0 Reputation points
commented 2026-11-04T18:50:44.67+00:00
Stefan Blom 357.6K Reputation points MVP Volunteer Moderator
2 answers

Minecraft Education for Commercial subscription cancellation

I received an email stating a renewal notice for a Minecraft Education for Commercial subscription. I cannot log in to the Microsoft 365 Admin Center. I need help identifying the account associated with this subscription, confirming the payment method…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-04T14:23:10.5433333+00:00
B Morris 0 Reputation points
answered 2026-11-04T14:40:54.32+00:00
Demi Nguyen 3,045 Reputation points Independent Advisor