6 questions with Microsoft 365 and Office | Subscription, account, billing | For education | iOS tags

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New phone - Authenticator will not work

Bought a new IPhone and now I can not get the Authenticator to install and work for my school sign-in. I watched all the videos and read all the troubleshooting instructions, but nothing is fixing problem. Please help!!! Moved from Microsoft Security |…

Microsoft 365 and Office | Subscription, account, billing | For education | iOS
asked 2026-05-28T00:21:24.9766667+00:00
Michele B 0 Reputation points
commented 2026-05-29T01:18:43.38+00:00
Jade Ng 11,920 Reputation points Microsoft External Staff Moderator
2 answers

How to get rid of authenticator

I can’t login to teams or word Ona new phone because my authenticator app isn’t working how do i get rid of it

Microsoft 365 and Office | Subscription, account, billing | For education | iOS
asked 2026-02-26T19:21:20.7533333+00:00
Bella Shaw 0 Reputation points
answered 2026-02-26T19:51:12.92+00:00
Lia V 6,540 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

why Ms office apps open in view mode and it says it's not available for mac ios users?

I use my school account and it works on other devices

Microsoft 365 and Office | Subscription, account, billing | For education | iOS
asked 2026-01-12T16:55:49.4733333+00:00
Ms. Amira Abdelkhalek 20 Reputation points
commented 2026-01-15T02:07:05.76+00:00
Jeanie H 11,915 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Where/ how do I access the student discount page

How /where do I access student discount page? You mention it in an answer about who gets discounts but you don’t explain where to find it.

Microsoft 365 and Office | Subscription, account, billing | For education | iOS
asked 2026-01-03T01:41:39.7566667+00:00
Terry Nelson 20 Reputation points
accepted 2026-01-03T01:42:20.6233333+00:00
Terry Nelson 20 Reputation points
2 answers

I’ve been billed monthly for two years for Microsoft 365 but haven’t used it (did not set it up and am unable to login to cancel it!

I’ve been billed monthly on my credit card for Microsoft 365 for almost two years. I’ve tried multiple times to login and cancel the subscription, but am not able to. Seems my Microsoft email (hotmail) isn’t linked to the Microsoft 365 account I’ve been…

Microsoft 365 and Office | Subscription, account, billing | For education | iOS
asked 2025-12-09T19:27:26.63+00:00
Arla Jackson 0 Reputation points
answered 2025-12-09T20:00:21.94+00:00
Ryan-N 13,335 Reputation points Microsoft External Staff Moderator
2 answers

Text verification does not work to sign in

I am attempting to sign into Microsoft 365 admin Centre to update details for the Minecraft education license but the text verification will not work, nor are any other verifications methods available. I am the only admin. Can the phone block be…

Microsoft 365 and Office | Subscription, account, billing | For education | iOS
asked 2025-11-17T17:56:39.8933333+00:00
Prenissa Sookdiyal 0 Reputation points
edited an answer 2025-11-21T22:25:33.8033333+00:00
Kristen-L 12,925 Reputation points Microsoft External Staff Moderator