190 questions with Microsoft 365 and Office | Visio | For business | Other tags

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2 answers

Critical Bug: RTL (Hebrew) text reversing word order in Visio for the Web (mac)

To Microsoft Visio Support Team, I recently purchased a Visio subscription, expecting full support for Hebrew text. However, I have encountered a critical and highly frustrating bug regarding Right-to-Left (RTL) text rendering in Visio for the Web. Since…

Microsoft 365 and Office | Visio | For business | Other
asked 2026-05-30T14:51:03.4733333+00:00
Lahav Gahali 0 Reputation points
answered 2026-05-30T16:22:13.0233333+00:00
Ryan-N 13,335 Reputation points Microsoft External Staff Moderator
2 answers

paying for visio plan 1 and can't use it or cancel it for over a year.

the title basically sums up my problem: paying for visio plan 1 and can't use it or cancel it for over a year.

Microsoft 365 and Office | Visio | For business | Other
asked 2026-05-30T11:49:07.91+00:00
tolga egemen ertolga 0 Reputation points
answered 2026-05-30T12:43:25.6666667+00:00
Gabriel-N 17,785 Reputation points Microsoft External Staff Moderator
1 answer

How to identify lost business user name to pay subscription

Hello My company has been invoiced for an annual subscription to Visio 2 but I have mislaid details of my business user name when purchasing the original subscription. The invoice and chaser emails have gone to an email id that I have used for a…

Microsoft 365 and Office | Visio | For business | Other
asked 2026-05-18T06:31:14.06+00:00
Kevin Gregory 0 Reputation points
commented 2026-05-20T07:26:08.7833333+00:00
Hani-Ng 11,315 Reputation points Microsoft External Staff Moderator
2 answers

Web Visio 365 - Rack diagram missing

Hi, I was trying to create a rack diagram using visio 365 but I can not find a rack template to use. thanks

Microsoft 365 and Office | Visio | For business | Other
asked 2026-04-23T18:10:07.5933333+00:00
Zeeshan Khan 0 Reputation points
commented 2026-04-24T22:56:49.0266667+00:00
Chris Duong 8,905 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

How to come with a expediting structure

swim lane for expediting the chart with diagram the process summary

Microsoft 365 and Office | Visio | For business | Other
asked 2026-04-21T22:32:06.4433333+00:00
Joash Becko 20 Reputation points
commented 2026-04-21T22:35:28.9066667+00:00
Joash Becko 20 Reputation points
2 answers

Help! Visio - Org chart will not print the right size

I have changed every single possible setting page set up in Visio. The org chart will print too small or it will print over 42 pages. I am using a simple landscape 8.5 x11 page set up. I have decreased drawing size, have fit page to 1 sheet, I have…

Microsoft 365 and Office | Visio | For business | Other
asked 2026-04-20T20:55:18.7666667+00:00
Janus, Denise 0 Reputation points
commented 2026-04-21T21:55:01.34+00:00
Vy Nguyen 11,150 Reputation points Microsoft External Staff Moderator
2 answers

Swimlane actor name in the background of the swimlane.

Please may you consider offering the ability to show the swimlane actor name in the background of the swimlane? This is needed when the process flow is long, and there are several swimlanes. As you scroll to the right, you can't see the swimlane names.…

Microsoft 365 and Office | Visio | For business | Other
asked 2026-04-02T10:25:57.2666667+00:00
Sally Hopper 0 Reputation points
edited the question 2026-04-10T07:12:02.6933333+00:00
Michelle-N 16,635 Reputation points Microsoft External Staff Moderator
2 answers

How to link data in excel to the Visio shape DATA TABLE in Value Stream Map Shapes

I'm looking to populate a standard value stream map in Visio with data I'm populating into a template in excel. The excel will have the standard pieces of info as seen in the attached. Screenshot 2025-09-01 193629.png How do I link this info, so that…

Microsoft 365 and Office | Visio | For business | Other
asked 2025-09-01T23:40:46.1033333+00:00
Stephanie Ewing 0 Reputation points
edited an answer 2026-03-21T18:23:24.53+00:00
John Vines - CRC 0 Reputation points
3 answers One of the answers was accepted by the question author.

Cannot remove linked excel data source in VISIO

I have a linked excel workbook to my Visio file. When I try to "remove data source", Visio hangs up and is stuck on an infinite loading loop. Alternatively, I tried adding a second data source to see if the problem is only with "data…

Microsoft 365 and Office | Visio | For business | Other
asked 2025-09-19T15:53:23.1233333+00:00
Anonymous
edited an answer 2026-03-21T18:18:09.7866667+00:00
John Vines - CRC 0 Reputation points
3 answers One of the answers was accepted by the question author.

How to automate data updates in Visio diagrams when connected to external sources?

I’m working with Visio diagrams linked to Excel/SQL data, and I want to understand how to reliably refresh and update shapes automatically when the source data changes, without manually re-linking or re-importing the data each time.

Microsoft 365 and Office | Visio | For business | Other
asked 2026-01-07T11:51:45.92+00:00
Charles 140 Reputation points
edited an answer 2026-03-21T18:14:09.2566667+00:00
John Vines - CRC 0 Reputation points
4 answers

How to automate data refresh on external data linked to shapes?

Hi @Flora-T My request is based on previous question and goes a step further => https://learn.microsoft.com/en-us/answers/questions/5696677/how-to-automate-data-updates-in-visio-diagrams-whe?comment=question&source=docs#comment-2474320 Use…

Microsoft 365 and Office | Visio | For business | Other
asked 2026-01-26T08:00:33.37+00:00
Tom 0 Reputation points
answered 2026-03-21T17:53:19.6866667+00:00
John Vines - CRC 0 Reputation points
2 answers

Cancel Visio Subscription

I dont have access to my buisness account that I created to gain access to visio. I tried searching through and contacted support to no avail since i no longer can access the email. Any info would be greatly appreciated.

Microsoft 365 and Office | Visio | For business | Other
asked 2026-03-10T00:02:37.8166667+00:00
Kelley Caitano 0 Reputation points
edited an answer 2026-03-10T00:54:19.3233333+00:00
Anonymous
2 answers

CANCEL AND REFUND VISIO PRO 2024

I PURCHASED VISEO PRO 2024 BY MISTAKE. 20 DAYS INTO IT WANT A REFUND. IM 100% GETTING THE RUN AROUND RABBIT HOLE ****. I DID USE THE 25. I HAVE NEVER USED VISIO. I JUST WANT TO RETURN IT. HOW DO I DO THIS?

Microsoft 365 and Office | Visio | For business | Other
asked 2026-02-18T00:36:19.04+00:00
Derek Dwight 0 Reputation points
commented 2026-02-19T07:34:32.0533333+00:00
AlexDN 11,430 Reputation points Microsoft External Staff Moderator
2 answers

My authenticator is not giving me a code

I am trying to cancel my visio subscription on a business account. It requires an authenticator code and my authenticator app appears to have blocked or frozen me from receiving codes. I don't know what to do next. I have a macbook pro and and Iphone if…

Microsoft 365 and Office | Visio | For business | Other
asked 2026-02-03T18:53:14.0766667+00:00
Lucy Xenophon 0 Reputation points
edited an answer 2026-02-18T22:55:53.4933333+00:00
Chris Duong 8,905 Reputation points Microsoft External Staff Moderator
1 answer

How do I download Microsoft Visio

I purchased Microsoft Visio from Dell Pro with 3 years of Software Assurance. How do I get my hands on the actual software. I am unable to download software through my Office 365 Account. Thanks, Peter

Microsoft 365 and Office | Visio | For business | Other
asked 2026-02-06T22:06:25.11+00:00
McLaughlin, Peter 0 Reputation points
commented 2026-02-09T08:08:03.2233333+00:00
Alina-Le 6,370 Reputation points Microsoft External Staff Moderator
1 answer

How to turn off editing ruler in Visio

How do I turn off the editing ruler in Visio. I found instructions for how to turn it on, but once on, I can't get rid of it.

Microsoft 365 and Office | Visio | For business | Other
asked 2026-02-05T02:03:57.53+00:00
Shelly Merritt 0 Reputation points
edited a comment 2026-02-09T03:49:24.79+00:00
Anonymous
2 answers

I want to speak to a live representative from business support

I want to speak to a live person for business support to cancel an account and a subscription

Microsoft 365 and Office | Visio | For business | Other
asked 2026-02-05T18:43:48.53+00:00
Lucy Xenophon 0 Reputation points
commented 2026-02-06T19:42:00.5633333+00:00
Ryan-N 13,335 Reputation points Microsoft External Staff Moderator
1 answer

Connect with my business domain

Hello Microsoft Support Team, I am writing to urgently follow up on [Moderator note: personal info removed]. This issue is still unresolved and is impacting our operations. I need an update on the current status as soon as possible, or clear guidance on…

Microsoft 365 and Office | Visio | For business | Other
asked 2026-02-06T13:07:39.9333333+00:00
Victor Roggeveen 0 Reputation points
answered 2026-02-06T16:59:23.32+00:00
Alexis-NG 16,185 Reputation points Microsoft External Staff Moderator
0 answers

I want to cancel my business account and the visio subscription attached to it

I can no longer get access to business account Authenticator codes and so I cannot cancel either my business account or the one subscription on that account- Visio. Is there a person I can speak with to cancel both the visio and the business account?

Microsoft 365 and Office | Visio | For business | Other
asked 2026-02-05T18:40:26.96+00:00
Lucy Xenophon 0 Reputation points
commented 2026-02-05T19:05:54.72+00:00
Clover-L 20 Reputation points Microsoft External Staff Moderator
1 answer

Request for Support: Unable to Sign In Due to Unexpected Microsoft Authenticator Requirement

Dear Support Team, I am experiencing an issue when trying to sign in to my Microsoft account and would appreciate your assistance. When I attempt to log in, the system requires verification through Microsoft Authenticator. However, I have never…

Microsoft 365 and Office | Visio | For business | Other
asked 2026-02-03T04:08:45.2566667+00:00
Nguyễn Hải Đăng 5 Reputation points
commented 2026-02-03T23:56:01.3833333+00:00
Jeanie H 11,915 Reputation points Microsoft External Staff Moderator