355 questions with Outlook | Outlook for mobile | Outlook for iOS | For education tags

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2 answers

Login issues

I got logged out of my outlook account and I don’t know the password nor do I have the phone number anymore or the authentication app is there any way I can recover my account since it was my school email that never logged out usually

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-04-29T01:04:41.98+00:00
Deonte Joplin 0 Reputation points
commented 2026-04-29T23:31:33.0566667+00:00
Sophie N 14,210 Reputation points Microsoft External Staff Moderator
2 answers

Email sent was not received

I was sending an email to someone and I BCC'd another person. It said one email did not receive the email. Does that mean both people did not receive it or only one person did?

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-04-23T01:01:16.52+00:00
Sarah Gorde 0 Reputation points
commented 2026-04-24T05:42:12.57+00:00
Darren-Ng 9,635 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

I can’t log in into my school account

Hello, our school has created email accounts with its custom email format. I was able to login into that account on my iPad in the Outlook app and on my Windows PC as well, but on my iPhone in the Outlook app I cannot log in. Every time I try to login…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2025-08-26T19:40:00.2833333+00:00
Tomáš Pospíchal 20 Reputation points
answered 2026-04-22T17:00:47.34+00:00
Ester Salman 0 Reputation points
2 answers

2 needed emails

I have two hospital associated email accounts and need them both in outlook via Authenticator how do I do that

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-04-02T18:35:01.5166667+00:00
Megan Roberts 0 Reputation points
commented 2026-04-17T23:07:34.0466667+00:00
Lia V 6,265 Reputation points Microsoft External Staff Moderator
2 answers

authenticator login

I’m trying to log in on my email on my phone but the app asks for authentication but I’m alert on the app. How do I get passed it so I can log in.

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-04-03T18:25:04.47+00:00
Alfred W 0 Reputation points
answered 2026-04-03T19:15:36.14+00:00
Ryan-N 12,580 Reputation points Microsoft External Staff Moderator
2 answers

Problemi con authenticator

Devi accedere ad outlook per vedere se la mia professoressa ha risposto. Ogni volta che provo ad accedere mi chiede la verificazione tramite Authenticator. Mi dice che mi sarà inviato un codice in Authenticator. Dunque apro l’app Authenticator premo…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-03-28T17:57:37.27+00:00
Martina Gronchi 0 Reputation points
answered 2026-03-28T18:28:01.1266667+00:00
Chris Duong 8,575 Reputation points Microsoft External Staff Moderator
2 answers

cannot access my microsoft authenticator app, which means I cannot access my outlook email

I got a new phone, and did not know there was a process to make sure I could access my authenticator app on my new phone. So I now have zero access to my authenticator app. How do I fix this?

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2025-11-01T00:50:42.2+00:00
Morgan, Brittni 0 Reputation points
edited an answer 2026-03-17T07:24:00.23+00:00
Kai-Ex 1,225 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Request to Recover Missing Emails

My email account was hacked on March 6, but I was able to recover it and secure the account. After regaining access, I noticed that many of my emails are missing. These emails are very important to me because they contain personal files, documents, and…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-03-11T00:42:06.9666667+00:00
Noura Alayouni 20 Reputation points
commented 2026-03-13T04:29:29.34+00:00
Vivian-HT 15,530 Reputation points Microsoft External Staff Moderator
1 answer

Error code 399287

I'm trying to use SMS as the 2fa to login but I receive error code 399287. What should I do to enable this again?

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-03-03T21:21:47.9933333+00:00
Christen McClain 0 Reputation points
answered 2026-03-03T21:58:19.7166667+00:00
Ruby-N 10,765 Reputation points Microsoft External Staff Moderator
1 answer

one note colour changing to pastel

One note colour changing so i would like to change my colours on one note to pastel i was just wondering how do you do it

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-02-25T02:20:22.2266667+00:00
Irene Mary Joby 0 Reputation points
commented 2026-02-25T23:28:01.8433333+00:00
Jeanie H 11,910 Reputation points Microsoft External Staff Moderator
2 answers

Unable to Access Brightspace and CUNYfirst Due to Authenticator Issue

Dear IT Support Team, My name is [Moderator note: personal info removed], and I am a student at City Tech. I am currently unable to log in to both my Brightspace and CUNY first accounts because I am having trouble with my authenticator app. For some…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-02-20T04:42:20.2566667+00:00
Vazira 0 Reputation points
edited an answer 2026-02-23T06:31:13.1933333+00:00
Vivian-HT 15,530 Reputation points Microsoft External Staff Moderator
2 answers

Need help logging into Authenticator and outlook

I can’t login to my account because it says I need a verification code but I can’t access that because my outlook and Authenticator app both need a code

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-02-15T21:32:15.9533333+00:00
Martinez Joshua 0 Reputation points
answered 2026-02-15T22:31:53.48+00:00
Ruby-N 10,765 Reputation points Microsoft External Staff Moderator
2 answers

How to block an address on iPad/iOS

There is this girl who won’t leave me alone how do I block her?

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-02-13T13:20:02.6633333+00:00
Thane 0 Reputation points
commented 2026-02-14T15:18:27.1466667+00:00
Henry-N 12,385 Reputation points Microsoft External Staff Moderator
2 answers

i didnt recieve emails, like i can only see that in search bars

i dont recieve emails i can only see if i hit search bar

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-02-05T19:08:37.51+00:00
Mannat Sharma 0 Reputation points
commented 2026-02-06T22:34:19.9933333+00:00
Killian-N 9,560 Reputation points Microsoft External Staff Moderator
2 answers

How to login to outlook on mobile device with authenticator app is outlook opens authenticator app.

I am constantly being sighed out of my outlook account on my mobile device. When i try to sign in, outlook is supposed to have a pop up window that gives you a code to enter into the authenticator app, however, outlook is opening the authenticator app…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-01-29T23:27:26.0733333+00:00
Audrey Weisberg 0 Reputation points
commented 2026-02-01T06:09:53.7+00:00
Jade Ng 11,330 Reputation points Microsoft External Staff Moderator
2 answers

i got a new phone and my authenticator app isn’t allowing me to login to my outlook account in my app

I recently got a new phone and now I cannot login to my school email outlook account because the Microsoft Authenticator app won’t pull up the code I need to login. I don’t have access to my old phone. Please help as I can’t get ahold of anyone in…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-01-31T23:39:18.3433333+00:00
Sophia Cutler 0 Reputation points
edited an answer 2026-02-01T00:36:21.17+00:00
Anonymous
2 answers

Failed sign in

Am trying to sign in Error Code: 500121 Request Id: [Moderator note: personal info removed] Correlation Id: [Moderator note: personal info removed] Timestamp: [Moderator note: personal info removed]

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-01-31T14:26:37.6466667+00:00
edited an answer 2026-01-31T22:19:00.55+00:00
Alexis-NG 15,680 Reputation points Microsoft External Staff Moderator
2 answers

How can I sign into my work account on my authenticator

When I try to sign into my work outlook account, it will request for a sign in approval from my authentication but I can’t sign into my work account on my authentication because it keeps asking me to click on the displayed number on my outlook app. I go…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-01-27T06:12:19.7666667+00:00
Erinma Ezenwanne 0 Reputation points
commented 2026-01-29T14:52:37.56+00:00
Phoebe-N 10,665 Reputation points Microsoft External Staff Moderator
1 answer

como corregir error 500

BootResult: configuration Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined err: esrc: StartupData et: ServerError estack: Error: 500 st: 500 emsg: UserHasNoMailboxAndNoLicenseAssignedError

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-01-24T06:45:30.5366667+00:00
ADABELLA GASPAR GUEVARA 0 Reputation points
commented 2026-01-27T15:31:53.4333333+00:00
Tamara-Hu 14,035 Reputation points Microsoft External Staff Moderator
2 answers

How to add phone to authentication app

I have been in contact already about this and have recieved no help. My old phone is broken and I have to keep trying to use it through a broken screen to authenticate log ins to my university email as there is an error when I try to login to the…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-01-26T22:26:32.12+00:00
40041957 0 Reputation points
edited an answer 2026-01-27T00:17:05.9066667+00:00
Anonymous