2,876 questions with Outlook | Web | Outlook on the web for business | Email tags

Sort by: Updated
2 answers

DKIM Failures from External Sender to MS Outlook Hosted Domains

Hello Microsoft Community Recently, we started experiencing delivery failures when sending emails from our domain [Moderator note: personal info removed] to Microsoft consumer domains (outlook.com, outlook.com.br, and hotmail.com). The bounce messages…

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-07T17:20:10.79+00:00
Stefano Teixeira 0 Reputation points
edited the question 2026-09-09T06:13:09.6233333+00:00
Doris V 1,700 Reputation points Microsoft External Staff Moderator
2 answers

My message wouldn't send it would just say 'invalid recipients.

So I was trying to send an email and it wouldn't send it would just say 'invalid recipient'. What does that mean? Do I have to try something else

Outlook | Web | Outlook on the web for business | Email
asked 2026-09-08T01:00:12.3333333+00:00
Surf0930 0 Reputation points
commented 2026-09-09T06:00:42.1566667+00:00
Darren Bruce 1,300 Reputation points Independent Advisor
1 answer

My account was blocked because i sent bulk emails in a short time

My account was block because i sent bulk emails in a short time, now i can't send or receive any emails and go daddy is not helpful

Outlook | Web | Outlook on the web for business | Email
asked 2026-09-09T03:44:47.66+00:00
Travis Dickson 0 Reputation points
edited an answer 2026-09-09T04:21:18.1533333+00:00
Liora 1,630 Reputation points Independent Advisor
1 answer

People are trying to email me and getting a 550 5.1.1. message

People are trying to email me and getting a 550 5.1.1. message. I have not received any new emails today. My emails are also delayed in going out. I don't know what the problem is or how to fix it.

Outlook | Web | Outlook on the web for business | Email
asked 2026-09-08T19:43:58.5733333+00:00
Hilary Rudenauer 0 Reputation points
edited an answer 2026-09-08T20:23:33.6066667+00:00
Lin v 1,110 Reputation points Independent Advisor
1 answer

Saving a document to OneDrive from a shared mailbox

Good afternoon Hope you're well. Until last week I was able to save a document that had been shared with me via email from a shared mailbox to my work OneDrive, but as of this week this functionality has disappeared. The only options that show on the…

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-24T12:30:57.1366667+00:00
Zoe Hourigan 0 Reputation points
commented 2026-09-08T16:38:52.32+00:00
Amir Haque 580 Reputation points Microsoft Employee Moderator
1 answer

How To Remove ":CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe."

How do I remove this external disclaimer that appears on incoming emails? "CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe."

Outlook | Web | Outlook on the web for business | Email
asked 2026-09-08T13:51:34.8233333+00:00
Joe Smith 0 Reputation points
answered 2026-09-08T14:27:23.8533333+00:00
Demi Nguyen 1,505 Reputation points Independent Advisor
1 answer

I accidently deleted an important and long draft that I was writing when looking at attatched images, is there a way to recover it?

The same button used to close the preview of an attached image is also used to confirm draft deletion. Since the image preview is a little clunky when loading and closing, I hit Escape. It looked like it closed the draft, but instead the draft was…

Outlook | Web | Outlook on the web for business | Email
asked 2026-09-07T17:47:50.23+00:00
Kevin Vill 0 Reputation points
answered 2026-09-07T18:18:20.17+00:00
Chris-D 1,090 Reputation points Independent Advisor
2 answers

Outlook unable to receive external emails

I am currently using MS365 Business Standard. All emails sent from external sources are not received. I changed the domain DNS settings to records provided by Microsoft 48 hours ago, and confirmed that the changes were all successful. However, since…

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-11T05:14:06.1833333+00:00
Brown Hannah 0 Reputation points
edited an answer 2026-09-07T17:19:54.4766667+00:00
BabybooHN 2,955 Reputation points Independent Advisor
2 answers

Emails are missing from my Outlook Inbox

All of the emails from my Outlook Inbox went missing around 9:30am today. I need assistance getting them back.

Outlook | Web | Outlook on the web for business | Email
asked 2026-09-04T19:59:59.18+00:00
Dave Gupta 0 Reputation points
commented 2026-09-07T15:13:16.5133333+00:00
Chris-D 1,090 Reputation points Independent Advisor
1 answer

Save all attachments Outlook Cloud Web

*Edited to attach a screenshot. First time here. For work I often have to download multiple email attachments at once. The Windows app version of Outlook is extremely slow for some reason for basic things like switch accounts/folders so I use the web…

Outlook | Web | Outlook on the web for business | Email
asked 2026-09-04T18:35:05.3933333+00:00
Jim Scott 0 Reputation points
commented 2026-09-07T15:08:52.1166667+00:00
Kai-L 18,725 Reputation points Microsoft External Staff Moderator
2 answers

I was using an email to send bulk emails. now the email is blocked. As an admin, how can I unblock it.

I was using an email to send bulk emails. now the email is blocked. As an admin, how can I unblock it.

Outlook | Web | Outlook on the web for business | Email
asked 2026-09-07T12:51:48.7633333+00:00
Laxmi Narayan Pradhan 0 Reputation points
edited an answer 2026-09-07T13:06:02.4833333+00:00
Jayden-P 2,440 Reputation points Independent Advisor
1 answer

Not getting emails!

Awful support service. I have not been getting emails for 3 days to my business. I have not been sent any emails regarding why and support has offered me no help or answer as to why. I need this sorted ASAP.

Outlook | Web | Outlook on the web for business | Email
asked 2026-09-07T12:11:16.8666667+00:00
Daniel Karpel 0 Reputation points
answered 2026-09-07T12:48:54.4266667+00:00
Heimerdinger 290 Reputation points Independent Advisor
1 answer

Closing down web site - want to keep e-mail open

I am shutting down my web site, but want to keep my e-mail account open (mail account is with Microsoft and I own the domain registered through Go Daddy). Do I need to take any additional steps to keep e-mail open? Thank you!

Outlook | Web | Outlook on the web for business | Email
asked 2026-09-03T20:15:41.4266667+00:00
Jeff Chaffin 0 Reputation points
commented 2026-09-07T11:59:49.6633333+00:00
Hin Vo 365 Reputation points Independent Advisor
2 answers

Not qualified for mitigation.

our emails to hotmail, live, and msn emails were being block - now they just disappear. MS response is "Not qualified for mitigation." whatever that means. How do I fix this?

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-07T02:20:55.04+00:00
chuck lidderdale 0 Reputation points
edited an answer 2026-09-07T09:35:56.16+00:00
BabybooHN 2,955 Reputation points Independent Advisor
1 answer

Emails from our company domain blocked by Outlook.com — Block List S3150 — stuck in support loop

Hello, We are a legitimate business sender (ohmckorea.com) whose outbound emails to Outlook.com/Hotmail.com recipients have been bouncing for several days, and we've been unable to get this resolved through the official support channels. The error: 550…

Outlook | Web | Outlook on the web for business | Email
asked 2026-09-01T00:50:02.8466667+00:00
eunji lee 0 Reputation points
edited a comment 2026-09-07T05:43:59.1233333+00:00
Jade Ng 15,225 Reputation points Microsoft External Staff Moderator
2 answers

I am having trouble receieving emails at [Moderator note: Personally Identifiable Information removed]@amerihelps.org

Dear Support Team, I am experiencing an issue with the email account [Moderator note: Personally Identifiable Information removed]@amerihelps.org. Since Wednesday, I have not been receiving emails from senders outside the organization in Outlook. Could…

Outlook | Web | Outlook on the web for business | Email
asked 2026-09-04T18:52:40.7233333+00:00
Muskan Banu 0 Reputation points
commented 2026-09-06T22:45:11+00:00
Jay1 Tran 515 Reputation points Independent Advisor
1 answer

How to retrieved email from Feb-march 2026?

I have customer of mine that I need to look back on email she sent me from Feb 05 till March 2026

Outlook | Web | Outlook on the web for business | Email
asked 2026-09-03T20:17:03.36+00:00
Tran, Ngan K 0 Reputation points
commented 2026-09-05T19:22:55.46+00:00
Ryan-N 15,470 Reputation points Microsoft External Staff Moderator
1 answer

outlook 365 business not working on 19 pc in our company since Monday outage

unable to receive emails in outlook app and web we can send emails within our company and receive but no outside email we can not receive since Aug. 31st

Outlook | Web | Outlook on the web for business | Email
asked 2026-09-04T18:00:05.63+00:00
Glenn Hamilton 0 Reputation points
answered 2026-09-04T18:15:21.01+00:00
Ivory 1,075 Reputation points Independent Advisor
1 answer

Incorrect Conversation ID Returned by Microsoft Graph API

Hi Team, We are observing an issue where the Microsoft Graph API is returning an incorrect conversationId for an email message. Message ID: [Moderator note: Personally Identifiable Information removed] Subject: RE: RE: Re: AUGUST 18, 2026 - SUBWAY NEAR…

Outlook | Web | Outlook on the web for business | Email
asked 2026-09-02T10:52:00.0533333+00:00
Swapnil Jagtap 0 Reputation points
commented 2026-09-04T16:51:59.51+00:00
Daniel-Vo 6,270 Reputation points Microsoft External Staff Moderator
2 answers

autocorrect incorrectly adds apostrophe to any words that start with 'im'

When composing an email, any word that starts with "im" is autocorrected to "I'm" before I finish typing it. For example, while typing "impressive", the autocapitalization & apostrophe are added before I've gotten…

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-12T20:29:42.6333333+00:00
J A 0 Reputation points
edited a comment 2026-09-03T18:32:41.3366667+00:00
Hendrix 965 Reputation points Independent Advisor