225 questions with Outlook | Web | Outlook on the web for business | Security tags

Sort by: Updated
Updated Created Answers
1 answer

our microsoft business mailbox was used to send unauthorised phishing email

My account was reported as phishing I can longer send emails what do i ...

Outlook | Web | Outlook on the web for business | Security
asked 2026-09-02T18:24:01.1666667+00:00
Cmacattack 0 Reputation points
edited the question 2026-09-02T20:03:02.3933333+00:00
Emily T 565 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

False Positive — Phishing Detection Dispute & Training Waiver Request

I am writing to request support for formally dispute a phishing/whaling detection flag that has been applied to company account so that I can request that the associated training requirement be waived. What Occurred: Today 08/25/2026, I received a…

Outlook | Web | Outlook on the web for business | Security
asked 2026-08-25T16:28:00.2533333+00:00
Nsigtic 20 Reputation points
accepted 2026-08-25T17:03:48.68+00:00
Nsigtic 20 Reputation points
2 answers

Patreon Emails do not Arrive to My Business Account

Patreon help insists there is something from Outlook that doesn't allow their emails to be received. I can't get updates, 2FA, or any emails I had received over the past 2 years. And Patreon actually responds and has an intelligent setup to receive…

Outlook | Web | Outlook on the web for business | Security
asked 2026-08-16T18:03:51.7133333+00:00
Robert 0 Reputation points
commented 2026-08-17T17:13:12.25+00:00
Hornblower409 14,425 Reputation points
2 answers

How do i confirm that email sender is a safe/legitimate contact

I have added an email address to my safe sender list however Outlook continues to flag every email with the message "We can't verify that this email came from the sender so it might not be safe to respond to it. Learn more." When I click…

Outlook | Web | Outlook on the web for business | Security
asked 2026-08-12T18:50:06.92+00:00
ST 0 Reputation points
answered 2026-08-12T19:18:24.6133333+00:00
Chris-D 1,090 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Your Microsoft account has been hacked

Your Microsoft account has been hacked, and even the email and phone number linked to your account have been changed, so even if you try to recover your account, you can't even try to log in.

Outlook | Web | Outlook on the web for business | Security
asked 2026-08-10T02:07:09.89+00:00
WhiteElla-8396 20 Reputation points
accepted 2026-08-11T00:36:02.56+00:00
WhiteElla-8396 20 Reputation points
1 answer

não consigo mudar a senha da minha conta corporativa acho que foi hackeado.

recebi email dizendo que vai mi expor que tem videos meu em ato libidinoso porem nunca fez isso, e querendo que converta dinheiro em bitcoin e não consigo trocar a senha da minha conta.

Outlook | Web | Outlook on the web for business | Security
asked 2026-08-09T12:37:13.12+00:00
reinaldo cordeiro desousa 0 Reputation points
commented 2026-08-10T10:27:37.8833333+00:00
Liora 1,630 Reputation points Independent Advisor
1 answer

EMAIL DOMAIN IMPERSONATION

Hello, A domain impersonation issue has recently hit us. The impersonating party solicited funds to be wired into their account. How can we improve security on our end?

Outlook | Web | Outlook on the web for business | Security
asked 2026-08-04T13:18:35.1133333+00:00
Wanjohi Edwin 0 Reputation points
commented 2026-08-05T03:01:12.6733333+00:00
Michelle Nguyen 1,095 Reputation points Independent Advisor
1 answer

Deliverability issue with Outlook.com

Dear Microsoft,    Outlook.com email accounts are rejecting emails from our registered charity. We recently upgraded our website hosting and email plan with Namecheap from the basic plan to the business plan, and our email and hosting were moved to a…

Outlook | Web | Outlook on the web for business | Security
asked 2026-07-28T15:43:37.9766667+00:00
CrystalH 0 Reputation points
edited an answer 2026-07-28T23:47:39.7066667+00:00
Huy-K 13,985 Reputation points Microsoft External Staff Moderator
1 answer

How Do I get into that section of the settings where I can unban the users etc as my emails keep bouncing ?

I have had this issue multiple times and I have always gotten this website for Microsoft Security or something where I can go into the settings and allow use of the domain to send emails again. How do I do that ?

Outlook | Web | Outlook on the web for business | Security
asked 2026-07-16T22:12:41.0933333+00:00
Michalis Fotis 20 Reputation points
commented 2026-07-23T09:53:07.2866667+00:00
Michelle-N 20,735 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Compromised Email Address on Business Account - regaining access

Hi there, My business email was compromised earlier today, someone has sent out an email from my address to all of my contact, attempting to get my contact list to open a hyperlink attached. I have recalled the email that was sent, wiped all rules that…

Outlook | Web | Outlook on the web for business | Security
asked 2026-07-16T04:09:08.2433333+00:00
tahlia p 20 Reputation points
accepted 2026-07-16T21:36:04.4766667+00:00
tahlia p 20 Reputation points
1 answer

how to set up Microsoft 2-factor authentication token manually in FreeOTP

Please tell me the current, correct way to display the Secret Key for my Microsoft account, so I can set up 2-factor authentication. The instructions to display the Secret Key that I have read online don't work. They do not match what I see when I…

Outlook | Web | Outlook on the web for business | Security
asked 2025-06-10T15:37:58.8766667+00:00
Muh Muh 15 Reputation points
answered 2026-06-30T05:18:28.4066667+00:00
Hornblower409 14,425 Reputation points
3 answers

I thinkI have been HACKED

I stopped getting emails yesterday and got calls from Several people that sent a proposal email to them and they needed to click the link and put in a code. Obviously this was a hacked email I reset all my passwords on my phone on my laptop everywhere. I…

Outlook | Web | Outlook on the web for business | Security
asked 2026-06-12T15:34:45.15+00:00
Stephanie Askew 0 Reputation points
edited an answer 2026-06-12T16:13:49.64+00:00
Alexis-NG 18,070 Reputation points Microsoft External Staff Moderator
1 answer

Subject: Urgent: Account Compromise + Identity Verification Request — Account Does Not Exist Error

Dear Microsoft Account Security and Support Team, I am writing to formally report a suspected account compromise and to request immediate assistance regarding my Microsoft/Outlook account. MY DETAILS Full Name: [Moderator note: Personally Identifiable…

Outlook | Web | Outlook on the web for business | Security
asked 2026-06-08T10:05:37.2566667+00:00
Ramadiyil Saji, Sreeraj (EBS Student) 0 Reputation points
answered 2026-06-08T10:44:32.5666667+00:00
Anonymous
2 answers

I received an email We detected something unusual about a recent sign-in to the Microsoft account Moderator note: personal info removed

I don't know if this is authentic: I received an email from: Moderator note: personal info removed@accountprotection.microsoft.com We detected something unusual about a recent sign-in to the Microsoft account [Moderator note: personal info…

Outlook | Web | Outlook on the web for business | Security
asked 2025-12-27T00:11:22.27+00:00
Margaret Owen 0 Reputation points
commented 2026-06-01T06:51:38.8133333+00:00
ORESTIS ANTONIOU 0 Reputation points
2 answers

Microsoft PLEASE HELP!!! Locked out of Outlook!!!!

Hello I'm in desprit need of some help getting into my outlook email and my Microsoft account all together. I am locked out of my account and i use this email for all my business day to day operations. I have waited multiple days with still not luck.…

Outlook | Web | Outlook on the web for business | Security
asked 2026-05-20T12:55:50.1+00:00
tom 0 Reputation points
commented 2026-05-20T14:27:58.9466667+00:00
tom 0 Reputation points
1 answer One of the answers was accepted by the question author.

what happens if email is mislabeled as phishing

What happens if an email is mislabeled as phishing. Where does it go?

Outlook | Web | Outlook on the web for business | Security
asked 2026-05-18T20:13:05.0233333+00:00
Melissa Rogers 20 Reputation points
accepted 2026-05-18T20:21:21.5033333+00:00
Melissa Rogers 20 Reputation points
3 answers

Emails being labeled as phishing incorrectly

Hello, After this recent update, we are seeing emails that should be sent to the users are being labeled as phishing. The emails in question are from our [Moderator note: Personally Identifiable Information removed] ogs notifying employees of any…

Outlook | Web | Outlook on the web for business | Security
asked 2026-05-15T14:28:25.7733333+00:00
Pottinger, Christopher F (he/him/his) 0 Reputation points
answered 2026-05-15T17:35:13.79+00:00
Ruby-N 13,320 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Not allowing replies to sender

How to prevent BCC recipients from replying to the sender?

Outlook | Web | Outlook on the web for business | Security
asked 2026-05-08T12:37:09.17+00:00
Joyce Fornadel 40 Reputation points
accepted 2026-05-08T12:38:35.5333333+00:00
Joyce Fornadel 40 Reputation points
1 answer

Cannot change the password on the primary account

We cannot change the password on the primary account. The account contains a .onmicrosoft.com (created when the account was created years ago). This is not an issue related to 'basic' resetting of the password, but instead related to the internal way…

Outlook | Web | Outlook on the web for business | Security
asked 2026-05-01T10:48:22.04+00:00
Mark Ustik 0 Reputation points
commented 2026-05-02T08:52:03.8633333+00:00
Anonymous
2 answers

outlook lock out

I have an employee who is constantly being locked out of an email account. The email account is from his predecessor but uses it to monitor because the previous employee worked her for 30 years and left abruptly on bad terms. he has his own email…

Outlook | Web | Outlook on the web for business | Security
asked 2026-04-20T22:05:02.6366667+00:00
Admin Michael Timmerman 0 Reputation points
commented 2026-04-21T23:26:02.6833333+00:00
Sophie N 18,175 Reputation points Microsoft External Staff Moderator