225 questions with Microsoft 365 and Office | OneDrive | Other | Android tags

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Some albums missing while restoring/syncing photos from OneDrive to the new phone

Hi experts out there Enquiry: Logging in OneDrive in the new Samsung phone, OneDrive will automatically sync the photos & videos in OneDrive to my phone gallery right? 1st issue: photos & videos from OneDrive doesn't not sync properly to my new…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2025-07-30T06:39:10.8066667+00:00
utopia snow 5 Reputation points
commented 2026-05-29T07:18:34.91+00:00
Mskc51 0 Reputation points
1 answer

Is your Android OneDrive app wasting your data allowance?

I only recently noticed, but in March 2026 my OneDrive Android app started backing up photos and videos from my Pixel 6A that it was explicitly instructed NOT to back up. It started with files from my 0/DCIM/Camera folder being backed up to…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-05-12T00:01:22.3133333+00:00
Mark H 0 Reputation points
answered 2026-05-12T00:08:33.5933333+00:00

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2 answers One of the answers was accepted by the question author.

I can't access OneDrive secure vault on android

I can access it no problem from my laptop using google chrome. But on my android phone, using the one drive app I can't access it. App said I had to set it up again. I did that but now get an error saying "This Item can't be displayed Check your…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-04-24T03:21:33.6266667+00:00
Chris Swainson 41 Reputation points
commented 2026-05-03T00:08:40.2566667+00:00
Norah-L 6,685 Reputation points Microsoft External Staff Moderator
5 answers

Gallery issue

I messed up this morning and my gallery is messed up and I want a my pictures back into my gallery and in there albums

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-04-24T18:12:45.7866667+00:00
Alex Campbell 0 Reputation points
commented 2026-04-25T10:45:06.32+00:00
Gunasekar N 68,335 Reputation points Independent Advisor
2 answers

How to make a PDF with OneDrive from photos I already taken now that Lens is gone?

I used to use Microsoft Lens to make multiple page PDFs from photos of whiteboards. Lens had a nice "whiteboard" setting that would adjust white balance, remove noise etc. In a meeting, I'd take multiple photos of whiteboards, and then I'd make…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-01-15T02:51:51.94+00:00
Nathan Moore 35 Reputation points
commented 2026-04-21T02:15:39.8033333+00:00
A D 0 Reputation points
1 answer One of the answers was accepted by the question author.

Im having trouble deleting files on One drive

I just received my new S26 galaxy. In one drive I click on the 3 dots there is not an option to delete files. Same problem in copilot 365. Is there any way you could help

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-04-17T19:11:01.6566667+00:00
george dolan 20 Reputation points
commented 2026-04-17T20:00:46.2833333+00:00
Bulldog 2,200 Reputation points
3 answers

OneDrive is syncing pictures but not videos from my Android phone Camera.

I have an Android device that has been syncing the Camera to OneDrive since I bought it more than 3 years ago ( 256GB Samsung Galaxy S21). The device has all system updates installed as they were released with no issues at all. The OneDrive app is…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-03-21T20:21:21.1366667+00:00
Hamza Hassan 5 Reputation points
commented 2026-04-07T07:36:32.7466667+00:00
Norah-L 6,685 Reputation points Microsoft External Staff Moderator
5 answers

One drive does not upload pictures that I am manually sharing to the cloud

One Drive does not upload pictures from my android that I am manually trying to share to my cloud. I do not have the auto sync turned on because I want to choose what I save in the cloud. I used to be able to do this, but now, nothing happens after I…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-03-13T13:48:59.9433333+00:00
J F 0 Reputation points
answered 2026-03-15T15:37:38.45+00:00
IGYQ 19,275 Reputation points Independent Advisor
2 answers

Where are the files made available offline - in onedrive scanner -stored in my android mobile phone?

Where are the files made available offline in onedrive scanner-stored in my android mobile phone?

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-03-03T15:11:03.76+00:00
Sanjeev Joshi 0 Reputation points
answered 2026-03-03T21:14:46.72+00:00
Rodrigo Queiroz 77,765 Reputation points Independent Advisor
2 answers

Do not open fo review pdf in OneDrive, SharePoint on Android

В додатках на Andoid не відкриваються pdf файли, навіть мої власні: "Можливо, елемент "Файл.pdf" пеерміщено чи видалено, або у вас немає дозволу на доступ до нього." Доводиться завантажувати на телефон і вже потім відкривати файл.…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-03-02T16:58:48.6733333+00:00
commented 2026-03-03T20:12:15.3133333+00:00
Kai-L 13,705 Reputation points Microsoft External Staff Moderator
2 answers

I subscribed to the 100GB monthly plan for individuals, but the subscription has not been activated. Please resolve this issue.

I subscribed to the 100GB monthly plan for individuals, but the subscription has not been activated. Please resolve this issue.

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-03-01T00:05:50.9766667+00:00
osama mohamed 0 Reputation points
answered 2026-03-01T00:39:54.4533333+00:00
EmilyS726 234.9K Reputation points Independent Advisor
1 answer

How do I cancel my Microsoft 365 One Drive subscription? Without using Google Play?

I've never had a subscription to One Drive or Microsoft 365. But suddenly, 35,000 Rupiah was deducted from my account, and this has happened twice. So, the subscription has been active for two months. And there's been no payment confirmation from me at…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-02-24T09:01:15.19+00:00
c 0 Reputation points
commented 2026-02-25T09:02:41.4566667+00:00
DaveM121 882.8K Reputation points Independent Advisor
1 answer

Không đăng nhập được ondrive do không nhận mã authenticator

Tôi reset lại điện thoại di động nhưng không sao lưu authenticator. Khi tôi đăng nhập ondrive gửi mã đến authenticator, nhưng app authenticator trên điện thoại mới reset không nhận được mã, nên không đăng nhập được tài khoản. Xin vui long hướng dẫn tôi…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-02-25T00:42:49.2166667+00:00
Ovan 0 Reputation points
answered 2026-02-25T00:42:58.21+00:00

AI answer

1 answer

Refund payment

I received this email three days ago about subscribing to Microsoft 365 Basic. And this payment was made automatically without my consent. I never subscribed to the app or even registered using my account shown in the photo. I want a refund because the…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-02-12T18:13:02.1+00:00
Nurul 5 Reputation points
edited the question 2026-02-12T18:49:16.24+00:00
EmilyS_726 17,720 Reputation points Volunteer Moderator
2 answers

Critical Security Incident: Unsolicited Files in OneDrive – Reporting Fails

Since December 2025, my OneDrive account has been receiving multiple unsolicited PDF files from unknown sources. I have not opened these files. Attempts to report these files using the OneDrive reporting tool consistently return “error, try again…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-02-05T11:10:57.3233333+00:00
D Lewis 0 Reputation points
answered 2026-02-06T15:54:42.7666667+00:00
Noel Macadangdang 16,820 Reputation points Independent Advisor
2 answers

I cannot change my email for my one drive account.

My old email is getting phased out so I am using a gmail account now but on onedrive, it will not let me change the email on my android phone. I have unlinked the account from my samsung account, i have cleared the cache and data but nothing works. I…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-01-22T08:08:21.8366667+00:00
chimer13 nemesis 0 Reputation points
answered 2026-01-22T14:09:29.98+00:00
EmilyS726 234.9K Reputation points Independent Advisor
1 answer

How to recover photos from OneDrive SD Card backup?

I have a Samsung A52S. I selected to back up my SD Card to OneDrive. I only got a notification that the back up was "preparing" and then I unselected the backup option. When I went back to my gallery, all of my SD Card folders had disappeared.…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-01-10T14:59:52.09+00:00
Clara Jenkins 0 Reputation points
commented 2026-01-12T21:21:23.33+00:00
Alex_T 6,385 Reputation points Microsoft External Staff Moderator
3 answers

Account is locked and somehow the step verification is there. Can't login through password reset option

I have forgotten my password of outlook, which was made when I bought my new laptop. Two-step verification is there because of which I am unable to reset my password (as it is asking for nearest answers to question like - last passwords set by me, and…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-01-07T06:01:16.7533333+00:00
Abhinav Srivastava 0 Reputation points
commented 2026-01-09T01:26:53.0033333+00:00
Gunasekar N 68,335 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Where is my all OneDrive photos and Files. I didn't delete any of them.

I had OneDrive data about 3-4 GB. Where is my data? I didn't delete or move it

Microsoft 365 and Office | OneDrive | Other | Android
asked 2025-12-03T10:09:00.9766667+00:00
Mofajjel Hossain Shohag 20 Reputation points
commented 2025-12-03T10:53:52.96+00:00
Mofajjel Hossain Shohag 20 Reputation points
1 answer

Langganan Microsoft oneD

Setiap bulan terdapat penarikan saldo shopeepay sebesar Rp 35.519 ke GooglePlay dengan deskripsi Microsoft oneD. Mohon bantuannya bagaimana cara memberhentikan langganan tersebut karena saat saya cek di akun email tidak ada daftar langganan apapun yg…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2025-11-22T02:48:09.5566667+00:00
Nadhia 0 Reputation points
answered 2025-11-22T02:49:19.2566667+00:00

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