241 questions with Microsoft 365 and Office | Subscription, account, billing | For education | Windows tags

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last two digits of product key damaged during scratching

the last 2 digits of product key on Microsoft 365 personal 12 month subscription card are damaged while scratching. i can provide 23 letters of product key and purchase receipt as a proof. How i can resolve the issue and install MS Office?

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-09T20:05:02.9333333+00:00
Arshad 0 Reputation points
answered 2026-09-09T21:10:02.0133333+00:00
Zahid Barrera Ramirez 5 Reputation points
1 answer

Subscription problem - says i am not old enough, even though i am not a minor

I want to subscribe for monthly Microsoft 365 plan, and it kept showing me a site that i am not old enough to make this purchase. I am not a minor and have my year of birth updated.

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-09T15:11:56.8366667+00:00
Marianna Kyšová 0 Reputation points
edited an answer 2026-09-09T15:46:14.0666667+00:00
Kai-L 18,970 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

Microsoft 365 Education tenant-wide sign-in failure – Global Administrator also unable to sign in

We are experiencing a critical Microsoft 365 Education sign-in issue affecting our entire university tenant. Organization: [Moderator note: Personally Identifiable Information removed] Domain: tump.edu.vn Microsoft 365 Education subscriptions: Office 365…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-08T09:46:37.2733333+00:00
Lâm Nguyễn Văn 40 Reputation points
edited a comment 2026-09-08T15:49:58.7466667+00:00
Daniel-Vo 6,275 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft 365 Education — Student Use Benefit entitlement

We are an accredited skills-development provider in South Africa with approximately over 3000 learners and approximately 200 staff. We are reviewing our Microsoft licensing and would appreciate confirmation of the following points. Where an accredited…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-04T13:11:26.3833333+00:00
Tanya 0 Reputation points
commented 2026-09-07T00:46:15.2466667+00:00
Michelle Nguyen 1,180 Reputation points Independent Advisor
1 answer

Microsoft Security

Hello, I’m having a problem with logging into Microsoft 365. Every time I try to sign in, it asks me to approve the sign-in through the Microsoft Authenticator app. However, when I open the Authenticator app, it shows me the same message asking me to…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-02T11:44:46.54+00:00
Iva Nesic 0 Reputation points
commented 2026-09-03T14:40:00.46+00:00
Helen Luu 2,785 Reputation points Independent Advisor
1 answer

Not Receiving Verification Email During Azure for Students Verification

Hello, I am having an issue with the verification process for Azure for Students. I accessed the following page: Azure for Students After clicking the “Start free” button, I entered my personal information in the “Academic verification required” form and…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-19T14:12:16.6933333+00:00
heesu kim 0 Reputation points
edited the question 2026-09-03T04:42:35.3533333+00:00
Kai-Ex 1,570 Reputation points Microsoft External Staff Moderator
1 answer

Login Restriction Due to Device Lock

Hello. I am an Office 365 user. It appears there is a problem with my device (laptop). The fact that account activation is not working only on this device suggests that the device has been locked. Please let me know how to resolve this. I have attached a…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-01T07:34:04.37+00:00
byungiyoung 0 Reputation points
commented 2026-09-02T11:10:41.61+00:00
Kristen Tran 1,520 Reputation points Independent Advisor
1 answer

Cannot redeem college bundle offer

I get this message after selecting the link in the email

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-07-30T22:48:21.32+00:00
Rudy richardson 0 Reputation points
commented 2026-09-02T00:02:35.0233333+00:00
Travion Trefon 0 Reputation points
2 answers

creating a new Microsoft Entra tenant for my organization

Dear Microsoft Support Team, I am requesting assistance with creating a new Microsoft Entra tenant for my organization, [Moderator note: Personally Identifiable Information removed], using our institutional/school email account. We are trying to set up…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-21T10:12:15.85+00:00
Ariosky Areces Gonzalez 0 Reputation points
commented 2026-08-28T02:06:25.31+00:00
Kien 980 Reputation points Independent Advisor
3 answers

Authenticator app issue

I have an account on Authenticator for University and I’m trying to log in so I can enroll into stuff but it’s not letting me and I tried deleting my account and creating a new one but genuinely nothing works. I haven’t been able to do anything please…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-26T01:08:02.3366667+00:00
peter kriaris 0 Reputation points
commented 2026-08-27T15:44:34.9933333+00:00
Alina Le 4,920 Reputation points Independent Advisor
1 answer

I'm a teacher in an urban high school. Is there a way to purchase a Teacher version of Office 365 (or whatever the current version is) at a discounted rate?

Our school system cancelled our subscription for Microsoft word due to budget cuts. I was curious is there and option for teachers like me to obtain a discount for Microsoft 365 for teachers? I need it just for my home computer(desktop).

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-22T20:46:16.65+00:00
DOUGLAS GOGOL 0 Reputation points
commented 2026-08-25T19:10:50.9666667+00:00
Ryan-N 15,565 Reputation points Microsoft External Staff Moderator
2 answers

Something went wrong Error Code: SkuDisabled

I purchased Office for education and received an invite to join Microsoft Business Center. I attempted to submit a ticket but that was a giant loop of "no service agreement." Something went wrong Error Code: SkuDisabled Technical details SID:…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2025-11-11T05:18:22.8733333+00:00
Jeff Damhoff 0 Reputation points
answered 2026-08-25T17:45:56.4666667+00:00
Martinez, Cesar Fabian 0 Reputation points
1 answer

AADSTS5000224 – Education tenant deauthenticated, sole admin locked out, need OneDrive data export

My Microsoft 365 Education tenant has been deauthenticated with error AADSTS5000224. I am the sole administrator and cannot sign in to the Admin Center, Entra, or OneDrive. Tenant ID: [Moderator note: Personally Identifiable Information removed] The…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-21T01:52:10.5633333+00:00
吉 万 0 Reputation points
edited an answer 2026-08-25T04:06:21.8966667+00:00
Darren Bruce 1,315 Reputation points Independent Advisor
2 answers

Is there a way to purchase a Teacher version of Office 365 (or whatever the current version is) at a discounted rate?

I'm a teacher in an urban high school. Is there a way to purchase a Teacher version of Office 365 (or whatever the current version is) at a discounted rate?

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-22T18:03:58.98+00:00
Ted Sacher 0 Reputation points
commented 2026-08-25T03:06:34.2866667+00:00
Kristen Tran 1,520 Reputation points Independent Advisor
1 answer

MS Office vs Office 365

Microsoft forced user to have office 365, very confusing. I have valid MS Office Professional Plus 2021. But interface forced for 365. Not good customer friendly approach shown by Microsoft.

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-22T07:51:49.0533333+00:00
PM SHRI 0 Reputation points
answered 2026-08-22T07:56:45.9833333+00:00
Stefan Blom 351.1K Reputation points MVP Volunteer Moderator
1 answer

After signing in to Microsoft Office 365 applications with my corporate email account, I have to sign in again every time I shut down and restart my computer because my session in Office applications is cancelled.

Hello; I work as an academic at a state university in Turkey. After logging into Microsoft Office 365 applications with my corporate email account, I have to log in again every time I shut down and restart my computer because my session in Office…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-17T05:04:01.6333333+00:00
Mitchell Erin 0 Reputation points
commented 2026-08-18T11:52:58.89+00:00
Liora 1,630 Reputation points Independent Advisor
3 answers

How do I get a teacher discount for office 365 desktop apps?

The desktop versions of office is being taken away since it is no longer free. As a teacher can I purchase my own license and is there a discount for teachers?

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-02-03T22:20:19.6766667+00:00
Lisa Nickerson 5 Reputation points
commented 2026-08-18T01:57:39.55+00:00
Alisha Bhimji 0 Reputation points
1 answer One of the answers was accepted by the question author.

MFA require make me crazy

I need to access my education account ASAP, but the Authenticator send a code that I can’t receive it. Please someone remove it for me

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-15T02:38:31.9866667+00:00
TomDavis-2793 20 Reputation points
accepted 2026-08-17T00:35:50.4533333+00:00
TomDavis-2793 20 Reputation points
1 answer One of the answers was accepted by the question author.

Loop MFA education account

I am having a loop in MFA for my education account, please help me to remove it. I need to use my account ASAP.

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-13T10:39:18.65+00:00
LeoGrant-0261 20 Reputation points
accepted 2026-08-15T01:21:48.9833333+00:00
LeoGrant-0261 20 Reputation points
1 answer

Removing Old School Account

I have an old school account in Microsoft Authenticator that I cannot remove. This account automatically gets added and made without my input.

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-07-10T11:28:20.0266667+00:00
Lincoln Roberts 5 Reputation points
edited the question 2026-08-12T18:52:49.2766667+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator