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MS office 2019 help required

I was having trouble with QR Code Add-ins in my Office 2019. I tried many things and eventually ran what I thought was a repair. This turned out to be an Instal of MS 365. Now my Word tells me I need to activate it again as I can't do anything with the…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-11-06T04:02:05.81+00:00
Ian Coots 20 Reputation points
commented 2026-11-12T03:05:07.86+00:00
Ian Coots 20 Reputation points
1 answer

my Authenticator app got uninstalled from phone now everywhere asking code

my Authenticator app got uninstalled from phone now everywhere asking code even i install new app it is asking security code i want to install teams and outlook in new phone but still everywhere asking old app code

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-11-11T13:02:28.37+00:00
Snehal Kulkarni 0 Reputation points
answered 2026-11-11T23:48:07.51+00:00
Emma1-N 15,005 Reputation points Microsoft External Staff Moderator
2 answers

Added the app to another device and it isn’t working

I have downloaded the app on another device as iPad it is on now is old and on it’s last legs. The new device is logged in but isn’t working when we are trying to use the code for a log in.

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-11-11T02:21:21.27+00:00
Bli Bli 0 Reputation points
answered 2026-11-11T02:56:18.85+00:00
Jeronimo Fuerte 48,710 Reputation points Independent Advisor
1 answer

Microsoft account was stolen by another gmail and cannot log in to xbox nor microsoft accoutn anymore

I was loading up the Minecraft launcher to play but it told me to sign in even though I was already signed in. I press sign in and it asks which Gmail so I clicked on my Gmail which is linked into my Microsoft account. However it brings be sign in to my…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-11-10T16:49:15.9133333+00:00
tomasz poplawski 0 Reputation points
answered 2026-11-10T16:50:43.15+00:00

AI answer

3 answers

Product activation failed

I can't use excel at the moment as it is saying my product activation failed. What do I need to do?

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-10-11T19:35:22.75+00:00
Lisa Phillips 0 Reputation points
answered 2026-11-10T15:00:43.1966667+00:00
Adaramola Olayemi 0 Reputation points
2 answers

I was talking with [moderator's note: PII removed] technical and I lost her. I need to reconnect

connect me back to [moderator's note: PII removed] technician . we were working on my installation issue

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-11-09T01:36:47.4533333+00:00
John Scott 0 Reputation points
edited the question 2026-11-09T09:02:03.08+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
3 answers

after reset my mobile authenticator is not working

After reset my mobile my authenticator app can not work . this application require code but how va i get code for my account

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-11-05T16:36:31.8133333+00:00
piyushpatel135 0 Reputation points
commented 2026-11-08T08:03:50.0966667+00:00
Thomas4-N 23,505 Reputation points Microsoft External Staff Moderator
3 answers

My Microsoft Office 2024 says "This product unavailable in your market".

My Microsoft Office 2024 says "This product is unavailable in your market.". It was ordered as United States which is correct. What does this mean? I already had 365 from the laptop purchase which I didn't realize. Is this creating the…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-11-05T20:51:00.29+00:00
Harbs 0 Reputation points
answered 2026-11-07T18:43:56.32+00:00
Stefan Blom 357.6K Reputation points MVP Volunteer Moderator
2 answers

Need to receive my Installer app again because I have a new laptop and need the Installer Application for my account

You sent me the installer after I paid you $99.95 but could not install in on my very old computer. You needed a more recent update. So I bought a new computer and need you to send me Office 365 application installer

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-11-07T14:45:28.69+00:00
Dominic Roncace 0 Reputation points
answered 2026-11-07T15:18:10.4633333+00:00
EmilyS726 279.8K Reputation points Independent Advisor
2 answers

How to integrate copilot in my outlook ?

How to integrate copilot in my outlook ? I have not find copilot icon in my outlook

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-11-06T04:32:43.3866667+00:00
Ke, Caihua 0 Reputation points
commented 2026-11-07T11:36:07.4133333+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
3 answers

how to download office 2024

I have a code but how to download office 2024 which I bought

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-11-04T11:47:30.1466667+00:00
Jan Westerbeek 0 Reputation points
edited an answer 2026-11-06T22:17:55.3533333+00:00
Stefan Blom 357.6K Reputation points MVP Volunteer Moderator
2 answers

Old gift card with 30 digit Characters

I have a gift card with no expiry date. It mentioned that it does not expired. but it has 30 digit instead of 25 digit. how can I use it. so far I was not able to redeem this gift card. I have the receipt of purchase the card too.

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-11-02T18:08:11.1133333+00:00
Shiva Vatani 5 Reputation points
answered 2026-11-06T09:09:30.0633333+00:00
Thomas4-N 23,505 Reputation points Microsoft External Staff Moderator
1 answer

Lost my office product key

Hi, I bought a new desktop and Microsoft office product key to be used in 5 pcs. After I installed it in 2 computers, I accidentally lost the product key. How do i recover my product key?

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-11-05T00:45:12.95+00:00
Anurag Talwar 0 Reputation points
answered 2026-11-05T01:19:34.5866667+00:00
EmilyS726 279.8K Reputation points Independent Advisor
1 answer

how to aactivate my lifetime license to Micrsosft office 2021

I have purchased 4 lifetime licenes to ms office 2021. Now Microsoft is trying their best to prevent me from ussing the products I have paid in full for. Disgraceful behavior.

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-11-01T19:36:40.9+00:00
Mark Musgrove 0 Reputation points
answered 2026-11-01T19:44:46.1+00:00
Stefan Blom 357.6K Reputation points MVP Volunteer Moderator
1 answer

Ending on subscription and starting another for the same product

When I purchased this current laptop, I already had a Microsoft 365 Personal subscription via Amazon. It renews on 11/27/26, but I turned off auto renewal today. I have until 11/16/26 to claim the subscription that came with this laptop. Am I able to…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-11-01T19:17:57.85+00:00
Toni Tarango 0 Reputation points
answered 2026-11-01T19:19:04.2366667+00:00

AI answer

2 answers

I need to upload a earlier version, I have mutple issues going on and without any notice, unable to use my order that I bought 2/20/23 now I can't use it

Please help and assist with a phone number or assistance due to new updae

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-10-28T19:04:32.64+00:00
DEBBIE MALECKI 0 Reputation points
commented 2026-11-01T08:03:24.7+00:00
Norah-L 13,605 Reputation points Microsoft External Staff Moderator
2 answers

I LOST MY PRODUCT KEY

HELP ME I LOST MY PRODUCT KEY Microsoft Office apps

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-10-31T18:21:40.4+00:00
Kalpesh Sonawane 0 Reputation points
answered 2026-10-31T18:38:47.6733333+00:00
Stefan Blom 357.6K Reputation points MVP Volunteer Moderator
2 answers

cannot find license

all of a sudden my license is gone and I can't access the MS office suite i purchased none of the 'solutions' work microsft doesn't gaf because apparently they stopped serving office 2021 (which I only bought last year) a lot of people are having this…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-10-27T21:23:08.7266667+00:00
susan D 0 Reputation points
answered 2026-10-27T22:01:43.99+00:00
EmilyS_726 34,285 Reputation points Volunteer Moderator
2 answers

Chat agent does not respond

How do I call microsoft since the chat feature does not work?

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-10-27T13:17:41.9933333+00:00
Cal Juelfs 0 Reputation points
commented 2026-10-27T14:02:13.46+00:00
DaveM121 947.9K Reputation points Independent Advisor
3 answers

Your advise did not work

You just answered my question. Your response did not work. The package was downloaded, but not activated. How do you activate the package (Office 2024)? Again, it is downloaded but not activated.

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-10-27T04:42:09.35+00:00
James Roush 0 Reputation points
commented 2026-10-27T05:38:46.99+00:00
GsN5034 - IA 80,095 Reputation points Independent Advisor