I took subscription pay as you go . I am not using any resources but still money is getting deducted from my account
Hi , Two months back I took pay-as-you-go Azure subscription . I saw from last two months money is getting deducted from my account . Cost Analysis shows blank . Old bill shows resource name as Other Microsoft purchases . I never purchased any of these…
Unable to Submit Azure Refund Request – "Expedited Refund Limit Reached" for Free Tier VM Charges
Hello everyone, I'm reaching out for guidance regarding an issue I'm facing with Azure billing and refund requests. I’ve been using a Standard_B1s VM, which is listed under Azure's Free Tier offer. Despite this, I have received recurring charges in my…
I have overpaid 100 times against microsoft azure invoice
I have made excess payment 100 times more than the actual invoice of MS Azure Subscription. The cashier mistakenly forgot to enter the decimals.
Azure student subscription get denied or get approve, then disable immediately
I am teaching undergraduate students and have them applied for $100 Azure student subscription using university email "@ac.th" (like "@.edu") and the email is also being Microsoft subscription. Some students can apply without any…
Renewed a Azure Sponsorship Subscription
Recently renewed our non-profit subscription, but as a result it created a new Azure Subscription that is not marked as "Azure Sponsorship". Interestingly the old subscription with the "Azure Sponsorship" is still there. How can I…
How to use azure without credit card
My startup is selected for Microsoft for startups program but to get benefits I am unable to activate azure account bcoz I don't have visa or Mastercard and as a option I asked college to provide student id for student plan but my college also refused…
active for this billing profile azure
Good afternoon I have this error when i try to create a new suscription No se pudo crear la suscripción "GoJaVipHome". Not all Azure plans are enabled / active for this billing profile. Please contact Azure Support.…
Adding Support Services to subscription
We have an azure subscription and a cloud service provider. I'm finding relaying to Microsoft through the provider to be highly difficult with very little positive outcomes. Can I add the Professional Direct service plan to our subscription and have…
I had no unpaid bills on Azure, yet Azure data and services have been deleted due to non-payment
I received an email while on holidays on the 30th of March stating "Your Azure data and services have been deleted due to non-payment". Two of my Azure subscriptions (and all the production environment services that were in) got deleted. Their…
My subscription has been disabled due to suspicious activity
My Azure subscription has been disabled "due to suspicious activity". I have an email telling me this, and sure enough nothing works. I am a member of the Startup Founders Hub. I have a customer expecting to use our MVP today, but nothing…
Why am I being charged 73cents? Help?
Screenshot 2025-04-23 074700.png I received two emails at the same time. "Pay your bill to continue using Azure services Your payment is overdue, and your Azure subscription will be disabled if we don’t receive payment soon. To continue using…

How to refund a duplicate charge and prevent future charges.
Hi, How can I get Microsoft to refund a duplicate charge in Azure? Or an actual person to look into my billing problem? I am being charged PAYG compute pricing for a VM as well as for the reserved instance. The reserved instance shows its being fully…
how can i re-enable my Subscription
Your account or subscription is disabled for security reasons. We detected suspicious activity or terms of use violations and disabled your subscription to protect the owner of the payment instrument and Microsoft. If you believe this is an error,…

Azure account creation
I am from Vietnam and want to create an Azure account as a student and seems to be eligible. However, I can't even create an account with the 'pay-as-you-go' option. I can't find a dedicated support chat section so I'm asking here. Thank you!
i cannot detach my card
I am trying to detach my payment method from my Azure account, but I receive an error message stating there are pending charges. However, my account shows no active subscriptions and no payment is due. I would like assistance to ensure my payment method…
Export at Billing Account Scope Missing Cost Details for Subscriptions Under Same Billing Account
Hello, I have created a cost export at the Billing Account scope level, expecting it to include the cost details of all subscriptions that fall under the same billing account. However, the generated export does not contain cost data for resources…
[URGENT] Azure Error Code: 399287: Sorry, we're having trouble verifying your account. Please try again.
Hi, I can't sign in to the portal, keep getting the above message. I am able to sign up for other Microsoft suite on web, but this issue occurs when I tried to sign up for Azure. Please help Thanks!
Request to extend Azure for Students credit expiration for academic project
Hello, I am a university student currently working on my thesis. I have an Azure for Students subscription, which still has remaining credits, but they are going to expire in 23 days. Unfortunately, I activated the subscription early last year and now I…
Add Account & Account Owner in Billing Scope
Hi I am trying to add Account & Account Owner in Billing Scope Following this document https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/direct-ea-administration#add-an-account-and-account-owner I don't see option to add…
How to check the details of the backbilling usages invoice for Azure Arc ESU SQL Server
Currently we have monitoring for ESU Azure ARC for SQL Server 2012 at our customer, and just subscribed to ESU in February 2025 until the bill appeared on the azure portal. in the bill there are details of backbilling usage. The question is, can we find…