492 questions
4 answers
One of the answers was accepted by the question author.
Help needed with System Restore
Maybe about 5 weeks ago I had about 41GB free space on my C: drive (Windows 10) then maybe 4 weeks ago I needed to do a system restore. I know from past experience with system restore that it keeps a backup of the stuff it uninstalled in case you want to…
Windows for home | Windows 10 | Recovery and backup
asked
2026-11-11T12:01:54.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 54%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJE%3C/text%3E%3C/svg%3E)
John Emmas
181
Reputation points
accepted
2026-11-12T06:46:34.67+00:00
John Emmas
181
Reputation points
1 answer
My one drive folders images got permanently deleted automatically!
I am facing a serious issue with my personal OneDrive account. Approximately 100–200 photos have disappeared from 2–3 specific folders. The folders themselves are still present, but most of the photos inside them are missing. I have checked my OneDrive…
Windows for home | Windows 10 | Recovery and backup
492 questions
asked
2026-11-12T04:43:30.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 12%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Mohd Abubakar
0
Reputation points
answered
2026-11-12T04:45:31.5133333+00:00
AI answer
2 answers
Request for Assistance – BitLocker Recovery Key for My Device
Dear Microsoft Support TeamI am writing to request your assistance regarding a BitLocker recovery issue with my laptop. Recently, my device unexpectedly entered BitLocker Recovery Mode and prompted me to enter a 48-digit BitLocker Recovery Key to unlock…
Windows for home | Windows 10 | Recovery and backup
492 questions
asked
2026-11-11T06:36:28.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 98%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
SNEHA JISSY
0
Reputation points
edited the question
2026-11-11T14:20:21.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
1 answer
Error code: 0x81000033 "Check your backup Windows Backup skipped backing up system image because one of the critical volumes does not have enough free space. Create some space by deleting unnecessary files and try again."
TLDR: Trying to back-up my pc to a drive, getting this error message^ I am trying to get the "Back up and Restore (Windows 7)" program to work but it just fails 10 minutes into the backup. I would like to back my pc up onto a 6TB External…
Windows for home | Windows 10 | Recovery and backup
492 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 16%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
2 answers
48-digit recovery key
How do I obtain my 48-digit recovery key for my laptop?
Windows for home | Windows 10 | Recovery and backup
492 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 8%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 35%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
2 answers
create recovery program for a different computer
my other windows 10 computer will not boot. i need a recovery program to start it again
Windows for home | Windows 10 | Recovery and backup
492 questions
asked
2026-11-05T19:18:22.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 3%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Dennis Babbitt
0
Reputation points
answered
2026-11-05T19:52:15.6333333+00:00
Ferdinand Nanalig
33,935
Reputation points
Independent Advisor
2 answers
how to fix freeimage.dll on windows 10, 64-bit
how to fix freeimage.dll on windows 10, 64-bit, this makes my computer fail to read my external hard drive with important data
Windows for home | Windows 10 | Recovery and backup
492 questions
asked
2026-11-05T10:11:15.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 52%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENA%3C/text%3E%3C/svg%3E)
Nawa Architects
0
Reputation points
answered
2026-11-05T10:46:09.9+00:00
DaveM121
947.9K
Reputation points
Independent Advisor
1 answer
How to obtain bitlocker recovery key from Windows 10
I have a laptop on Windows 10 that is connected to my Microsoft account. It recently crashed, and I am seeking my bitlocker recovery key to recovery my files. When I log into my Microsoft account and look at Devices, it shows this laptop but says that…
Windows for home | Windows 10 | Recovery and backup
492 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 1%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
2 answers
need to restore windows
I need to restore my windows, Can you help me, Thanks Bobby Headley
Windows for home | Windows 10 | Recovery and backup
492 questions
asked
2026-11-04T12:04:43.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 30%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBH%3C/text%3E%3C/svg%3E)
bobby headley
0
Reputation points
answered
2026-11-04T12:41:29.9466667+00:00
Ferdinand Nanalig
33,935
Reputation points
Independent Advisor
2 answers
how to encrypted my drive
My lenovo laptop's D drive is encrypted, and I need to find the 48-digit recovery key. The problem is that I unlinked the device about three years ago, so it no longer appears in my Microsoft account. How can I resolve this?
Windows for home | Windows 10 | Recovery and backup
492 questions
asked
2026-10-26T01:24:36.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 74%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPB%3C/text%3E%3C/svg%3E)
Pustu Bofuwer
0
Reputation points
answered
2026-10-26T02:04:32.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
SD - IA
183.1K
Reputation points
Independent Advisor
1 answer
Windows 10 64-bit computer (under ESU) with a recurring VSS failure affecting backup program.
I have a Windows 10 64-bit computer with ESU with a recurring VSS failure affecting my backup program, Acronis True Image. I have already restarted and collected vssadmin list writers, vssadmin list providers, vssadmin list shadows, vssadmin list…
Windows for home | Windows 10 | Recovery and backup
492 questions
asked
2026-09-29T01:38:03.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 77%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Steve Rankine
0
Reputation points
commented
2026-10-24T13:32:46.7766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
24,990
Reputation points Microsoft External Staff
Moderator
1 answer
how do i unlock my files WITH .pfx?
im having trouble unlocking my partially encrypted stuff through my HDD, and surely enough, BOTH of my laptops lost of its keys after OS reinstall... and the bad thing is.. the HDD is in exFAT which is impossible to recover any fixes???
Windows for home | Windows 10 | Recovery and backup
492 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 92%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
2 answers
I'm locked out of my HP laptop
I tried to factory reset my laptop and and it popped up and says clean up storage where windows are... What can I do now????
Windows for home | Windows 10 | Recovery and backup
492 questions
asked
2026-10-21T19:46:12.7766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 55.00000000000001%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kathey Hughes
0
Reputation points
answered
2026-10-21T20:18:15.63+00:00
EmilyS726
279.8K
Reputation points
Independent Advisor
4 answers
ssd hard disc p
Sir, I purchased a laptop in 2023 oct Lenovo Yoga .The installation of ms office and configuration was done by the store . Now my laptop has crashed with mother board not working . I tried to copy from ssd to other laptop all the data it is asking …
Windows for home | Windows 10 | Recovery and backup
492 questions
asked
2026-10-20T06:03:35.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 30%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIS%3C/text%3E%3C/svg%3E)
IQBAL SAYED
0
Reputation points
answered
2026-10-20T06:38:37.8133333+00:00
DaveM121
947.9K
Reputation points
Independent Advisor
1 answer
Requested system device cannot be identified after trying to repair my boot
Ive booted my pc from a windows 10 setup iso so I can access the command prompt and Ive searched almost every article possible about this issue but I cannot repair this at all it seems. Ive been in diskpart and on my main windows drive C: I only have two…
Windows for home | Windows 10 | Recovery and backup
492 questions
asked
2025-10-26T12:54:12.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 34%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFH%3C/text%3E%3C/svg%3E)
Freddie Harvey
0
Reputation points
commented
2026-10-17T20:39:59.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 35%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
Homayoon
0
Reputation points
2 answers
Reinstall disk/usb
I have an active microsoft subscription and need a bootable USB. My computer is caught in Recovery Repair loop and i have tried all the 'hacks' I do not have another computer to create a bootable usb. How can I get one attached to my current…
Windows for home | Windows 10 | Recovery and backup
492 questions
asked
2026-10-16T21:35:01.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 64%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDW%3C/text%3E%3C/svg%3E)
Debbie Williams
0
Reputation points
answered
2026-10-17T06:24:49.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
21,090
Reputation points Microsoft External Staff
Moderator
2 answers
Windows 11 update
You updated my pc to windows 11 and I didn't not want to update to windows 11. None of my tabs, favorites moved over and I want windows 10 restored but it won't let me go back. I need to know what I can do.
Windows for home | Windows 10 | Recovery and backup
492 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 92%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Imagem de instalação do Windows 10
Estou tendo alguns problemas no meu notebook. Por isso quero reinstalar o Windows 10 mas não consigo baixar a imagem usando a ferramenta oficial pois sempre da erro. Tem alguma forma de baixar a imagem sem precisar da ferramenta? De preferencia usando o…
Windows for home | Windows 10 | Recovery and backup
492 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 71%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJO%3C/text%3E%3C/svg%3E)
2 answers
BitLocker code
You gave me the BitLocker key, but I need the code. I will tell you what Staple stated: the BitLocker key provided by logging into the Microsoft website and confirming a match with the identifying code does not unlock the BitLocker-protected drive. I…
Windows for home | Windows 10 | Recovery and backup
492 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 71%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
3 answers
One of the answers was accepted by the question author.
How can i replace Chrome bookmarks file with a different one.
I upgraded my system 2 years ago, cloning from a Hard Drive to SSD. Recently, it failed (long story). I was able to recover all the user files, including files in the AppData\Local folders. I then booted the 2-year-old hard drive, and rebuild my system…
Windows for home | Windows 10 | Recovery and backup
492 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 4%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 20%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)