715 questions
1 answer
Need to locate the bitlocker recovery key for a new laptop that did a bios update.
New laptop did a bios update and is now asking for a bitlocker key. Microsoft website isn't loading and just showing a error.
Windows for home | Other | Recovery and backup
asked
2026-11-13T00:28:07.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 60%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Kalvin Moses
0
Reputation points
answered
2026-11-13T00:29:38.7766667+00:00
AI answer
2 answers
Microsoft recovery
Microsoft account is deleted and cannot be recovered; The PC was shut down, and all files were deleted and now we cannot recover it.
Windows for home | Other | Recovery and backup
715 questions
asked
2026-11-12T10:24:06.4133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 20%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELF%3C/text%3E%3C/svg%3E)
Lewis Furdham Gablines
0
Reputation points
answered
2026-11-12T11:03:17.1866667+00:00
GsN5034 - IA
80,095
Reputation points
Independent Advisor
1 answer
Logged out and dont know password
I recently got logged out of my other account and now I dont remember the password. All the steps require being logged into the account like send a code to the email but I do not have access to the account. Is there a way to get the password changed…
Windows for home | Other | Recovery and backup
715 questions
asked
2026-11-10T19:07:19.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 12%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA2%3C/text%3E%3C/svg%3E)
Anonymous 201
0
Reputation points
answered
2026-11-10T19:59:29.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 15%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOI%3C/text%3E%3C/svg%3E)
Onyx Is here
5,615
Reputation points
Independent Advisor
3 answers
Mein PC meldet beim Start: BitLocker -Wiederherstellung. Die Tastatur funktioniert aber nicht. Kann keine Buchstaben eingeben Was tun??
Nach Programmabbruch des PC's ohne mein zutun. Neustart. Es erscheint ein blauer Bildschirm mit der Aufforderung : BitLocker-Wiederherstellung. Wiederherstellungsschlüssel für dieses Laufwerk eingeben. 36 Ziffern, Buchstabenfolge sollte eingegeben…
Windows for home | Other | Recovery and backup
715 questions
asked
2026-01-17T21:24:30.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 65%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jules Holliger
5
Reputation points
answered
2026-11-10T16:38:47.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 89%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENA%3C/text%3E%3C/svg%3E)
Naima Ahmadi
0
Reputation points
4 answers
Not able to complete repair using flash drive created with Windows 11 Media Creation Tool
I'm trying to repair my Windows 11 computer using a flash drive created with the Windows 11 Media Creation Tool (ran with administrator permissions). It can't get past the setup boxes--language, currency, etc. I click the Repair box and Next and it loops…
Windows for home | Other | Recovery and backup
715 questions
asked
2026-05-27T17:18:13.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 23%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERW%3C/text%3E%3C/svg%3E)
R Wade
45
Reputation points
commented
2026-11-09T06:30:51.5266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 13%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVB%3C/text%3E%3C/svg%3E)
Victor Baron
0
Reputation points
2 answers
Bitlocker Key -- I keep receiving a wrong single use code when trying to get the key
Hello :) I'm speaking on behalf of another person that is unable currently to get the recovery Bitlocker key. We already know which link to follow to get it; however, we are stuck because everytime that we ask for a new single use code (which is sent to…
Windows for home | Other | Recovery and backup
715 questions
asked
2026-11-06T21:33:26.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 32%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Juan Pablo De La Rosa - Zalamea
0
Reputation points
answered
2026-11-08T08:40:24.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
23,505
Reputation points Microsoft External Staff
Moderator
1 answer
Urgent Help Needed: BitLocker Recovery Key Missing – Old Device No Longer Showing in Microsoft Account
Hello everyone, I desperately need help recovering my personal files from a BitLocker-encrypted SSD. I was using the same Microsoft account on two different devices. Recently, my Windows installation became corrupted and stopped starting properly. While…
Windows for home | Other | Recovery and backup
715 questions
asked
2026-11-07T06:18:18.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 43%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGS%3C/text%3E%3C/svg%3E)
gurpreet singh
0
Reputation points
edited the question
2026-11-07T10:06:27.54+00:00
Gérard Oomens
133.7K
Reputation points
Volunteer Moderator
2 answers
Recovering my onedrive from last laptop device that was stolen
My laptop was stolen on 10/31/26, I changed my onedrive password that day and when I bought my new laptop last night it restored a laptop I stopped using in November 2023. I need my account and one drive from November 2023 to Saturday 10/31/26
Windows for home | Other | Recovery and backup
715 questions
asked
2026-11-03T20:22:28.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 28.000000000000004%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEA%3C/text%3E%3C/svg%3E)
Elizabeth Alonso
0
Reputation points
commented
2026-11-05T11:04:36.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
bittlocker key
need to recover bittlocke key othrwise i have los my data (PII Removed)
Windows for home | Other | Recovery and backup
715 questions
asked
2026-11-02T10:54:04.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 43%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVG%3C/text%3E%3C/svg%3E)
vempalli Gangulaiah
0
Reputation points
edited the question
2026-11-02T12:50:11.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 45%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED2%3C/text%3E%3C/svg%3E)
DaveM121 (2)
18,075
Reputation points
Volunteer Moderator
2 answers
How can I get my bitlocker from my broken old laptop so I can access my harddrive?
The laptop cannot power on. I am on a new laptop. I need the bitlocker for my old laptop.
Windows for home | Other | Recovery and backup
715 questions
asked
2026-10-28T15:16:36.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 94%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOC%3C/text%3E%3C/svg%3E)
OLD Carol Guerrero-Murphy
0
Reputation points
answered
2026-10-28T15:48:05.08+00:00
EmilyS726
279.8K
Reputation points
Independent Advisor
1 answer
Bitlocker key not responding
my pc woulnd't not turn on anymore so I removed the hadrive and I was accessing the information has a slave drive and this morning the laptod did a windows security update and it bitlocked my slave drive. I also copy and paste the recovery key being…
Windows for home | Other | Recovery and backup
715 questions
asked
2026-10-27T18:24:46.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 84%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
danny tharrington
0
Reputation points
answered
2026-10-27T20:51:04.88+00:00
Md Alamin Ali
0
Reputation points Student Ambassador
2 answers
Need recovery key but not finding on Microsoft account
As I entered the wrong password my laptop is showing to put recovery key I don't know and I can't find a recovery key on my Microsoft account please help because vi need to open my laptop urgently
Windows for home | Other | Recovery and backup
715 questions
asked
2026-10-26T07:06:32.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 1%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAJ%3C/text%3E%3C/svg%3E)
Arpan Jain
0
Reputation points
answered
2026-10-26T07:40:13.42+00:00
DaveM121
947.9K
Reputation points
Independent Advisor
0 answers
Urgent Assistance Required: Microsoft Account Recovery, BitLocker Recovery Key, and HP Laptop Lockout
Dear Microsoft Support Team, I am writing to request urgent assistance with a Windows login issue on my HP laptop. I am currently unable to access Windows, recover my account through the available verification methods, or access my personal data stored…
Windows for home | Other | Recovery and backup
715 questions
asked
2026-10-25T12:19:46.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 12%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Abhishek Kumar Jha
0
Reputation points
edited the question
2026-10-25T21:21:54.4833333+00:00
Airbus A350
8,395
Reputation points
Volunteer Moderator
1 answer
how to change my number on here
how to change my number on here im trying to backup my pc
Windows for home | Other | Recovery and backup
715 questions
asked
2026-10-25T20:00:56.8133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 52%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
courtney collett
0
Reputation points
answered
2026-10-25T20:35:50.0933333+00:00
EmilyS726
279.8K
Reputation points
Independent Advisor
2 answers
Bitlocker key
Hi, I am currently locked out of my PC by a BitLocker recovery prompt. My Microsoft account is placed under a 30-day security hold because I requested an update to my security info. Because of this hold, I cannot view my BitLocker recovery key at…
Windows for home | Other | Recovery and backup
715 questions
asked
2026-10-24T18:35:18.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 78%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
The Nameless
0
Reputation points
answered
2026-10-24T19:09:17.6466667+00:00
EmilyS726
279.8K
Reputation points
Independent Advisor
1 answer
How to fix bitlocker recovery
As the title states, i sent my laptop into bitlocker loop because i reset my tpm (was having hello pin issues asking to reset up my pin) i have tried every option i can possible think of/have researched, to no avail my pc will not reset nor let me find…
Windows for home | Other | Recovery and backup
715 questions
asked
2026-10-23T21:37:39.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 81%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
micheal Corcoran
0
Reputation points
answered
2026-10-24T00:57:17.9166667+00:00
Jeronimo Fuerte
48,705
Reputation points
Independent Advisor
2 answers
my lap top was being reset and it appears to be stuck
it keeps turning on and off several times then shuts down when I turn it back on it starts the re setting process all over key board doesn' respond just flashes on and off help
Windows for home | Other | Recovery and backup
715 questions
asked
2026-10-19T14:34:37.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 47%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Roger Harrington
0
Reputation points
commented
2026-10-23T08:02:06.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
14,925
Reputation points Microsoft External Staff
Moderator
2 answers
Installed new harddrive on computer, old one locked and we cant find the bitlock key anywere
Hey, Yesterday i installed a new harddrive and windows on it since i needed more memory for my music production. When i got into the desktop on the new computer i saw the old one was locked. I have tried exactly everything. The "computer" is…
Windows for home | Other | Recovery and backup
715 questions
asked
2026-10-22T10:39:23.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 81%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
Buster soderstrom
0
Reputation points
commented
2026-10-22T12:24:51.0033333+00:00
DaveM121
947.9K
Reputation points
Independent Advisor
2 answers
Restore computer files and data
My computer has lost all files and data prior to October 6....How do I restore lost files and data?
Windows for home | Other | Recovery and backup
715 questions
asked
2026-10-22T01:03:52.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 17%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELW%3C/text%3E%3C/svg%3E)
Lena Williams
0
Reputation points
answered
2026-10-22T05:18:20.6466667+00:00
DaveM121
947.9K
Reputation points
Independent Advisor
3 answers
BitLocker key code not working
My laptop is locked because of BitLocker. I logged in and found my key code. I know the key code is correct, because it tells you if you mistype the code. However, after successfully putting in the key code, it reboots, but comes right back to the…
Windows for home | Other | Recovery and backup
715 questions
asked
2026-08-13T15:26:26.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 71%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
James LaFlame
0
Reputation points
commented
2026-10-21T11:49:51.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 70%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOA%3C/text%3E%3C/svg%3E)
obayda alsalama
0
Reputation points