6,216 questions
2 answers
Reset Laptop after wrong email added for login
Hi, I am setting up a HP laptop and accidently used the wrong email for parent and now I cant login. I have reset the laptop to try begin again, but it is still showing up the login details of the and my wrong email address. Any help is greatly…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-12T14:26:39.3766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 20%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Michelle Roche
0
Reputation points
answered
2026-11-12T15:01:22.2266667+00:00
DaveM121
947.9K
Reputation points
Independent Advisor
2 answers
My password
I’ve lost my sign into my pc tablet , how can I change pin or password by using my Microsoft account? help please
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-12T06:05:00.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 75%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EID%3C/text%3E%3C/svg%3E)
Isha Devi
0
Reputation points
edited an answer
2026-11-12T06:47:54.7233333+00:00
GsN5034 - IA
80,095
Reputation points
Independent Advisor
2 answers
weather widget for my lock screen is turned off
about a month ago the weather widget on my lock screen stopped showing and now that weather seems to be turned off completely as it does not allow me to turn it on, so it shows up with the start of my lock screen . any ideas on how i can turn it back on…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-19T00:11:55.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 50%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Mikeo Cyndyeo
0
Reputation points
commented
2026-11-12T05:54:08.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 86%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHD%3C/text%3E%3C/svg%3E)
habibi davin
0
Reputation points
2 answers
pin change
I CANT CHANGE MY PIN FROM THE SETTING OR ON THE LOCKSCREEN WHAT TO DO
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-12T03:42:53.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 34%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
manasvi patel
0
Reputation points
answered
2026-11-12T04:32:13.63+00:00
GsN5034 - IA
80,095
Reputation points
Independent Advisor
2 answers
Fingerprint login
My laptop isn't letting me use fingerprint to sign in how do I fix the issue
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-11T14:21:30.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 36%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jason Short
0
Reputation points
answered
2026-11-11T15:04:58.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
SD - IA
183.1K
Reputation points
Independent Advisor
2 answers
My wife is the other user on our Laptop,but is now locked out
The Windows Microsoft account , for my Wife on our Laptop has locked her out. Her "Pin is not availabe" We try follwing the recovery process. Sending an email with a code to my account, which never arrives. Also no password seems to work. She…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-09T18:33:48.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 37%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
steve m clubley
0
Reputation points
commented
2026-11-11T13:33:15.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
"Something went wrong and your PIN isn't available."
Sometimes when I try to unlock my device I get that message. Sometimes resetting it fixes t he problem but other times I'm forced to do the set up PIN process. I have gone through with the setup PIN process about three times now and the error still…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 41%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
1 answer
Guest Account Recovery
Hello, I’m wondering if there is a way to recover access to a Guest account associated with my computer. Recently, my computer has started asking me to sign in using a Guest Outlook account. This is the only account that has ever been used on my PC, and…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-11T02:24:28.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 48%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELJ%3C/text%3E%3C/svg%3E)
luis juarana
0
Reputation points
answered
2026-11-11T03:03:48.3733333+00:00
Jeronimo Fuerte
48,705
Reputation points
Independent Advisor
3 answers
How to reset the log in from a laptop I have already sold so the buyer can use the laptop?
I just sold a laptop that has Microsoft S on it. But the buyer can't use it because the log in is still under my account. However, that laptop doesn't show in my devices in my account, so I can't remove it that way. My current log in on my desktop now…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 46%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
2 answers
Log In Problem
I have been getting nowhere on solving this problem, every time I try to log into my own laptop, I am given a prompt that I have to reset my pin. Every single I attempt to there is an error I've tried every website it has directed me to and AI chat bot.…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-08T20:57:44.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 0%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZA%3C/text%3E%3C/svg%3E)
Zacheika Alvarez
0
Reputation points
edited a comment
2026-11-10T14:04:36.84+00:00
Vikki-T
14,115
Reputation points Microsoft External Staff
Moderator
2 answers
Can't log in to my Windows laptop
I have an old laptop, and I can't remember the password. I clicked on forgot my password, and verified my backup email and managed to change the password. But when I try to log in using the new password, it says you entered a wrong password. I can log in…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-10T08:53:50.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 61%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYA%3C/text%3E%3C/svg%3E)
Yazeed Alramahi
0
Reputation points
answered
2026-11-10T10:37:01.54+00:00
GsN5034 - IA
80,095
Reputation points
Independent Advisor
1 answer
Unable to deactivate Windows Hello.
I've had issues with WinHello since my last PC that I had for 7 years. It suddenly started asking me for my Hello PIN even though I never had one. The system always gave me an option to sign in other ways, then I picked my password and that was it. But…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-05T22:08:10.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 69%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
Eduardo Cadena
0
Reputation points
commented
2026-11-07T08:41:44.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
19,130
Reputation points Microsoft External Staff
Moderator
2 answers
Can't Sign In Into Computer After Disabling Sign In Using Windows Hello PIN
Hello.. So i'm trying to disable the sign in to windows using "insert pin" method by disabling it from the settings. After i'm restart my computer, it still ask me to input the password. I'm trying to input my previous PIN before i'm disabling…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-06-04T14:44:51.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 91%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFA%3C/text%3E%3C/svg%3E)
Firdaus Al Kindi
0
Reputation points
commented
2026-11-07T05:37:21.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JuliaMarvin
24,175
Reputation points
Volunteer Moderator
2 answers
change login email
The email for my Microsoft login is no longer valid. How do I change it?
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-07T01:38:41.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 28.999999999999996%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMJ%3C/text%3E%3C/svg%3E)
Michael Johnson
0
Reputation points
answered
2026-11-07T02:15:12.5533333+00:00
EmilyS726
279.8K
Reputation points
Independent Advisor
2 answers
how to reinstall facial recognition in Optional Features?
how to reinstall facial recognition in Optional Features?
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-06T07:10:33.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 94%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Rodney Longoria
0
Reputation points
edited an answer
2026-11-06T07:51:43.2+00:00
DaveM121
947.9K
Reputation points
Independent Advisor
2 answers
How to reinstate facial recognition after motherboard change
Hello, my Bang & Olufsen desktop had its motherboard changed. Immediately afterward, windows hello had to reinstall itself, which it did for fingerprint and pin, but NOT for facial recognition. It keeps citing an issue with the camera. I have…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-05T14:45:22.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 71%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
Elizabeth Saul
0
Reputation points
answered
2026-11-05T15:37:16.32+00:00
Manoel Barros
23,460
Reputation points
Independent Advisor
3 answers
How can I change my PIN
I would like to use a PIN to log into my laptop. However, I have not set one up but there appears to be one; how can I change the number if I do not know the original one? Thank you.
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-04T13:45:12.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 81%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGW%3C/text%3E%3C/svg%3E)
Gill Wilson
0
Reputation points
answered
2026-11-05T15:01:32.8133333+00:00
SD - IA
183.1K
Reputation points
Independent Advisor
2 answers
Bypassing the usb security key
So my pc just downloaded windows 10 and im trying to set up a pin but its asking me to insert a usb security key but i do not have one is there a way to bypass it
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-03-24T15:50:46.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 68%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
manuel guerreno
0
Reputation points
commented
2026-11-05T14:09:38.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 37%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDJ%3C/text%3E%3C/svg%3E)
Dan Johnstone
0
Reputation points
2 answers
i cant login to my laptop
so im using ny laptop as usual then when the next time i want to use it and try to login this text pop out, i was confused cuz i was sure it was the usual password but then after reading it i realised it said password for my microsoft account instead of…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-05T02:04:11.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 85%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Marcel alexis
0
Reputation points
answered
2026-11-05T03:08:50.7866667+00:00
GsN5034 - IA
80,095
Reputation points
Independent Advisor
1 answer
Windows 10 desktop PC does overnight updates and has 'Failure to Start Windows' message and blue screen
My Windows 10 desktop PC does overnight updates and has just had a 'Failure to Start Windows' message and blue screen. I used the on screen prompts to restart and/or reverse updates. But each option in the process requires the Microsoft Admin Account…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-11-03T16:19:09.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 4%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Steve Davies
0
Reputation points
answered
2026-11-03T16:54:57.63+00:00
DaveM121
947.9K
Reputation points
Independent Advisor