1,634 questions
1,634 questions with Windows for home | Windows 10 | Family and online safety tags
2 answers
I need to change the birthdate in the profile?
The birthdate in the profile is incorrect and I need to change it which interferes with the parental consent .
Windows for home | Windows 10 | Family and online safety
asked
2026-09-10T15:26:23.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 70%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELP%3C/text%3E%3C/svg%3E)
Lisa Patrick
0
Reputation points
answered
2026-09-10T16:02:23.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
SD - IA
178.7K
Reputation points
Independent Advisor
2 answers
I have a personal Microsoft 365 Account that I do not see and I can't reach a live person to get it fixed
I am being billed for a Microsoft 365 Family account that is old. I can't even find what email account it was associated with. But Microsoft will bill me again in 3 days if I can't find it. I can't get a live person on the phone. No matter what I try. I…
Windows for home | Windows 10 | Family and online safety
1,634 questions
asked
2026-09-07T18:34:44.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 0%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEL%3C/text%3E%3C/svg%3E)
Earl Leatherland
0
Reputation points
answered
2026-09-10T06:59:39.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
21,320
Reputation points Microsoft External Staff
Moderator
1 answer
How do i get rid of an orphaned account in microsoft family safety when child is locked into an organizer that is no longer in family (ghost organizer)
grandma originally signed up herself and grandson to microsoft family but now mom wants to have granma not be organizer and has set herself up as organizer and added her son but she can't control or get rid of grandma even tho grandma has removed…
Windows for home | Windows 10 | Family and online safety
1,634 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 28.000000000000004%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENG%3C/text%3E%3C/svg%3E)
1 answer
i just created an account and it is restricting me on my browser
i am using windows 10 pro. i just created my account and it is blocking me from some websites that i want to use. i didn't even make a family account and don't know what to do. it won't let me change my settings in family because i don't see dots and if…
Windows for home | Windows 10 | Family and online safety
1,634 questions
asked
2026-09-04T02:31:12.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 19%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Stephen Brenner
0
Reputation points
commented
2026-09-09T06:37:23.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
11,865
Reputation points Microsoft External Staff
Moderator
2 answers
How do you sign in as an admin?
I'm linked in a family safety account. On my child's device they've been trying to install a game. However, as they are a member, they don't have administrative access. There's no "yes" option to download an anti-cheat for the game to run. The…
Windows for home | Windows 10 | Family and online safety
1,634 questions
asked
2024-04-01T17:29:26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
edited an answer
2026-09-08T06:03:09.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 67%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
LauraC
145
Reputation points Microsoft External Staff
Admin
2 answers
unable to do homework without permission
My grandson cant do his homework because of the permission issue on his $1200 PC. What is the best way to resolve this issue?
Windows for home | Windows 10 | Family and online safety
1,634 questions
asked
2026-09-06T18:56:11.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 59%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Susan Hurrell
0
Reputation points
edited a comment
2026-09-07T05:54:52.4166667+00:00
Bulldog
4,315
Reputation points
1 answer
Family Organizer
I need my account to be the family organizer. Microsoft Live chat sent me here to request this change
Windows for home | Windows 10 | Family and online safety
1,634 questions
asked
2026-09-06T23:50:31.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 50%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
Noel
0
Reputation points
answered
2026-09-07T01:48:00.4866667+00:00
GsN5034 - IA
76,465
Reputation points
Independent Advisor
1 answer
why cant i edit my xbox companion settings
Good day, ive been trying to play some games using my xbox account and it is linked to my microsoft they are telling i cant play because of one privacy settings stuff and i tried contacting xbox they said im part of a family and im 26 and the owner of my…
Windows for home | Windows 10 | Family and online safety
1,634 questions
asked
2026-08-28T11:19:37.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 16%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
ayomide dennis
0
Reputation points
commented
2026-09-02T04:02:09.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
18,515
Reputation points Microsoft External Staff
Moderator
2 answers
Family restrictions persists after leaving, no way to actually remove it
So I experimented with a family account, using my other account as the admin of the family. Now I had enough and removed my (this) account using my other account, but the restrictions is still there, one thing I noticed is not being to open Google…
Windows for home | Windows 10 | Family and online safety
1,634 questions
asked
2026-03-08T07:53:27.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 27%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
Hizkia
0
Reputation points
commented
2026-09-01T01:01:48.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 17%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFA%3C/text%3E%3C/svg%3E)
felipe amaya
0
Reputation points
1 answer
Still getting Family restrictions despite no longer being in one.
I left my old Microsoft family safety group a while back, but for some reason I still have the restrictions of that old group despite having changed my age and left. I can't get back because the account has been long gone, so what do I do to get rid of…
Windows for home | Windows 10 | Family and online safety
1,634 questions
asked
2026-08-21T21:37:03.2866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 78%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
Connor Wease
0
Reputation points
commented
2026-08-25T12:50:13.46+00:00
Carl-L
21,320
Reputation points Microsoft External Staff
Moderator
2 answers
age restrictions
I have a Microsoft account that I use on my pc now because I no longer have use my Xbox and ever since I switched, I now can't download "age restricted" games. I've looked it up on how to change it but can't seem to navigate my way through to…
Windows for home | Windows 10 | Family and online safety
1,634 questions
asked
2026-08-11T22:26:56.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 27%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
Matthew Ledford
0
Reputation points
commented
2026-08-13T09:40:00.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
21,530
Reputation points Microsoft External Staff
Moderator
3 answers
How to change account from child account to adult with full accessibility.
I have a very old Microsoft account that is linked to my current email, but it was previously restricted with child controls. I purchased Minecraft today just to find out I cannot access multiplayer due to it being a child account (I am no longer a…
Windows for home | Windows 10 | Family and online safety
1,634 questions
asked
2026-08-08T17:18:57.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 73%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAJ%3C/text%3E%3C/svg%3E)
andrew jobar
0
Reputation points
commented
2026-08-10T13:16:50.6766667+00:00
Thomas4-N
21,530
Reputation points Microsoft External Staff
Moderator
1 answer
My daughter laptop is blocked how to remove microsoft family screen time
My daughter laptop is blocked how to remove microsoft family screen time
Windows for home | Windows 10 | Family and online safety
1,634 questions
asked
2026-08-05T14:28:53.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 51%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
KRISHNA MOHAN ADDEPALLI
0
Reputation points
answered
2026-08-05T15:55:50.85+00:00
Manoel Barros
21,735
Reputation points
Independent Advisor
1 answer
Removing my adult some from restricted family account
I need to get my son removed from a family account where he is set up as restricted. He is 18 years old. I no longer have access to the original account (and couldn't even guess the credentials of that account). His account is ******@gmail.com He cannot…
Windows for home | Windows 10 | Family and online safety
1,634 questions
asked
2026-08-04T04:37:41.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 23%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Joey Skutt
0
Reputation points
answered
2026-08-04T05:27:41.8966667+00:00
GsN5034 - IA
76,465
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Trying to remove account from family group
The account of the Organizer is completely inaccessible. There is only me and one other person (the organizer) in the family group, and there is no way to get on their account. Can't get on email, can't login to microsoft, so there is no way to remove me…
Windows for home | Windows 10 | Family and online safety
1,634 questions
asked
2026-07-16T21:46:03.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 9%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
Halle Hanks
20
Reputation points
accepted
2026-07-17T16:15:01.1566667+00:00
Halle Hanks
20
Reputation points
2 answers
One of the answers was accepted by the question author.
Family safety
My computer is now locked due to screen time limits, and I cannot access it. I am an adult and should not have any parental controls or Family Safety restrictions on my account. I am writing to request urgent assistance with a Microsoft Family Safety…
Windows for home | Windows 10 | Family and online safety
1,634 questions
asked
2025-12-23T11:42:59.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 28.000000000000004%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYS%3C/text%3E%3C/svg%3E)
Yoav Sin-Malia
20
Reputation points
commented
2026-07-14T17:48:39.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 13%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWW%3C/text%3E%3C/svg%3E)
Will Wells
0
Reputation points
2 answers
how do i delete a family group if the parent email was deleted?
I created a family group when I first got the laptop, forgot that I had created it and deleted the parent email. Now every time I try to leave the group it tells me that I am unable to do so. How do I fix this?
Windows for home | Windows 10 | Family and online safety
1,634 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 69%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 23%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
Age verification via Yoti.
When I try click aka.ms/XboxUKAgeVerification and click "Verify my age with yoti" I just get a constantly loading screen with a blue circle and grey background. I cannot use commands or chat in minecraft. I have been trying to verify my age for…
Windows for home | Windows 10 | Family and online safety
1,634 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 34%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
1 answer
Can't play multiplayer minecraft because xbox settings aren't letting me but me and my parent can't change the settings.
I can't play multiplayer minecraft because parental control restrictions but me and my mom in the xbox safety and windows safety app can't change the settings so I can only play by myself. It would be very nice if someone could tell me how to fix this…
Windows for home | Windows 10 | Family and online safety
1,634 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 86%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
0 answers
Changed age of microsoft account to try fix chat for online games, now im stuck in a loop trying to remove account from family group
I was having a issue on the Xbox privacy site for in game chats to be received, every time I would save my preferences and refresh it would revert to the previous settings. To try and fix this I removed everyone from my family group and made myself group…
Windows for home | Windows 10 | Family and online safety
1,634 questions
asked
2026-06-25T23:48:00.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 88%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
connor howarth
0
Reputation points
commented
2026-06-28T12:48:51.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 32%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Sam
0
Reputation points