504 questions
504 questions with Windows for home | Windows 11 | Family and online safety tags
1 answer
Why am I not able to leave my family in microsoft family.
I am over 18 years old, and Microsoft doesn't give me the option to leave my family in family safety settings. I click on the three dots and the only option I have is to change my profile picture. I have tried overriding the settings and contacting the…
Windows for home | Windows 11 | Family and online safety
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
1 answer
Can't add a payment method on child account.
I'm trying to add a payment method to my child's Microsoft account but I keep getting the following error: ERROR: check that the details in all fields are correct or try a different card. I followed the instructions from my account and this keeps…
Windows for home | Windows 11 | Family and online safety
504 questions
asked 2025-07-13T00:13:21.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 50%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
Erik Meyer
5
Reputation points
answered 2025-07-13T00:50:06.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
315
Reputation points
Independent Advisor
0 answers
Something's not working. It's not you, it's us error message.
I tried to use Microsoft parental controls using Microsoft Family Safety but after creating a user account for my child, I was asked to consent as a parent. While I was trying to consent as a parent, I keep getting an error " Something's is not…
Windows for home | Windows 11 | Family and online safety
504 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 35%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 19%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
2 answers
How dare I have two or more children with a Microsoft Family account, why can't I make purchases?
How dare I have two or more children with a Microsoft Family account, why can't I make purchases? I make one purchase, for $10, and it works flawlessly. One son is happy. I make a second purchase, for $10, and it blocks me out completely, online chat…
Windows for home | Windows 11 | Family and online safety
504 questions
asked 2025-07-09T03:06:51.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 42%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Jeffery Patterson
0
Reputation points
answered 2025-07-10T14:54:49.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 28.000000000000004%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Chen1018
1,835
Reputation points
Independent Advisor
5 answers
One of the answers was accepted by the question author.
In my Win 11, Family account option is disabled, how to enable it
Dear Community People. I have recently upgraded my system to Win 11, and i am the user and my son has a local user type account. Initially i was able to see Family & other Users. After changing few settings, Family option is no more viewable. Can…
Windows for home | Windows 11 | Family and online safety
504 questions
asked 2021-12-27T15:20:26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
asked 2025-07-08T21:18:36.9266667+00:00
Anonymous
2 answers
My child's display time is always 0 (zero) min after upgrade to Windows 11
Before my child switched from Windows 10 to Windows 11, Microsoft Family Safety displayed my child's usage time very well, and all services worked fine. Now that my child has upgraded to Windows 11, Microsoft Family Safety sees the device as having…
Windows for home | Windows 11 | Family and online safety
504 questions
asked 2022-01-04T11:01:49+00:00
Anonymous
asked 2025-07-08T21:18:36.9266667+00:00
Anonymous
1 answer
How do I switch off parental control on windows 11??
How do I switch off parental control on windows 11 please?
Windows for home | Windows 11 | Family and online safety
504 questions
asked 2022-01-20T12:09:34+00:00
Anonymous
asked 2025-07-08T21:18:36.9266667+00:00
Anonymous
6 answers
Family Safety Activity Reporting & Screen Time not working on Windows 11 PC
Family Group Set up correctly. Child has non-Admin Account and Computer is Linked to her Account. However Screen Time is always 0 even after hours of using Computer. I have tried most of the suggestions in this forum to fix with no success. The…
Windows for home | Windows 11 | Family and online safety
504 questions
asked 2022-01-08T18:07:25+00:00
Anonymous
asked 2025-07-08T21:18:36.9266667+00:00
Anonymous
4 answers
Family Safety Effects Not Disappearing After Leaving Family
I left the Microsoft Family I was a part of a few days ago, I confirmed this with the organizer and my account shows that I am not a part of any family group now, and I do not show up in the family group and thus the organizer cannot fix these…
Windows for home | Windows 11 | Family and online safety
504 questions
asked 2022-01-02T19:08:57+00:00
Anonymous
asked 2025-07-08T21:18:36.9266667+00:00
Anonymous
1 answer
Can't add family members to MS Family Safety
Every time I try to add a family member I get this error: "Something went wrong on our end. Give it a few minutes, then try again. TraceID: 6EPn0vwEkkiRIQF0.7.78" When I try to add family members through the app, it says something about…
Windows for home | Windows 11 | Family and online safety
504 questions
asked 2022-01-19T20:41:34+00:00
Anonymous
asked 2025-07-08T21:18:36.9266667+00:00
Anonymous
1 answer
How di I uninstall windows Family in Windows 11?
Hello, I upgraded to windows 11, which I view as my first big mistake. With no way to roll back without a fresh windows install, I'm stuck here until I get so frustrated with Windows 11 that I just smash my laptop (which I have come close to doing on…
Windows for home | Windows 11 | Family and online safety
504 questions
asked 2022-01-13T07:21:21+00:00
Anonymous
asked 2025-07-08T21:18:36.9266667+00:00
Anonymous
2 answers
Sign in - Microsoft family features
So recently I have started receiving a pop-up window that comes back whenever I close it. I might be crazy, but my question is: is this legit? I've never seen it before, and it is asking for my sign in info. I'm on windows 11 dev channel. Thanks in…
Windows for home | Windows 11 | Family and online safety
504 questions
asked 2022-01-10T23:28:14+00:00
Anonymous
asked 2025-07-08T21:18:36.9266667+00:00
Anonymous
1 answer
Being asked for parental permission when I am 22 and do not have any family members connected to my account.
I am being shown this webpage when I try to click on an apartment listing. My account is not connected to anyone else's, and I am 22 years old. This is incredibly inconvenient as I am trying to find a place to live. Why is this happening and how do I…
Windows for home | Windows 11 | Family and online safety
504 questions
asked 2021-12-02T18:14:36+00:00
Anonymous
asked 2025-07-08T21:18:36.9266667+00:00
Anonymous
1 answer
I can't leave / remove family safety, even though im the only person in it.
So, I am the only person in my Microsoft family, and I am the head of it. I still don't have any options though. I try to buy a game and it says I have spending restrictions. This is my personal account and do not even have the option to leave the family…
Windows for home | Windows 11 | Family and online safety
504 questions
asked 2021-12-20T18:26:24+00:00
Anonymous
asked 2025-07-08T21:18:36.9266667+00:00
Anonymous
3 answers
How to set screen time and content filters for myself? (not for child) Windows 11
How to set screen time and content filters for myself? (not for child) Windows 11 I tend to get distracted and spend a lot of time on news websites. I want to set up limits say, 30 min per day limit allowed to browse a set of websites. Again, this is for…
Windows for home | Windows 11 | Family and online safety
504 questions
asked 2022-01-04T05:49:57+00:00
Anonymous
asked 2025-07-08T21:18:36.9266667+00:00
Anonymous
40 answers
Family safety doesn't work after upgrading to Windows 11
I used the "limit screen time" feature in Family Safety to limit my PC usage. I created a new parent account and set my own account as child. This worked perfectly in Windows 10. It stopped working after upgrading to Windows 11, though. Here…
Windows for home | Windows 11 | Family and online safety
504 questions
asked 2021-12-26T14:37:57+00:00
Anonymous
asked 2025-07-08T21:18:36.9266667+00:00
Anonymous
1 answer
How to remove and organizer
I have a account that is an organizer in the family thing but I cant find the account in family safety and so cannot delete it because the account dosnt appear in family safety
Windows for home | Windows 11 | Family and online safety
504 questions
asked 2022-01-06T05:11:14+00:00
Anonymous
asked 2025-07-08T21:18:36.9266667+00:00
Anonymous
1 answer
Family Safety on Windows 11 stopped working
For few months I had no issues on my daughters Windows 11 device with the screen time control. Out of the blue it stopped working. I have checked several things (from rebooting, verifying account, updating...) buth nothing made it work again. I have…
Windows for home | Windows 11 | Family and online safety
504 questions
asked 2022-05-24T05:26:52+00:00
Anonymous
asked 2025-07-08T21:17:24.57+00:00
Anonymous
1 answer
Parent approval for Chrome
Hi Microsoft Support, You need to immediately eliminate the "parent approval" for Google Chrome. This feature is clearly designed to prevent people from using Chrome. I do not see any reason why Microsoft Edge is always approved for children,…
Windows for home | Windows 11 | Family and online safety
504 questions
asked 2022-05-12T22:50:40+00:00
Anonymous
asked 2025-07-08T21:17:24.57+00:00
Anonymous
7 answers
Microsoft Family Safety problem
I've been using Microsoft Family Safety now for over a year to control my kids access to their laptops. Today, when my daughter tried to send a request for access she got a response saying "Something went wrong. We're unable to send your request.…
Windows for home | Windows 11 | Family and online safety
504 questions
asked 2022-09-07T02:05:58+00:00
Anonymous
asked 2025-07-08T21:15:57.9633333+00:00
Anonymous