Artifact Signing identity validation: ID check failed with “technical issue”, link now “used already”, can’t retry

I’m stuck on Organization identity validation for Artifact Signing (Public Trust) and have no way to move forward from the portal.

First request I submitted (348501da-7f02-4691-9034-2f1a44ad1794) asked me to verify and I went to ID verification with the microsoft authenticator app... Which worked and then it went back to "in progress"... Then after some time it failed because of my email not being "verified"... The only email I got was about that ID verification and I did use that button, so this doesn't make sense...

So I open a second request (5f578cff-95c1-466c-b1e9-59b780236ab5) and this asked me again to verify using the authenticator app... Which now failed because "We are experiencing some technical issue"... All fine, except I literally can't redo it with the link...

I can keep making new requests but it's getting a bit tiring at this point to see something that should be quite straightforward fail in this kind of way.

Could someone from the Artifact Signing / vetting team:

1. reset or resend the verification for request 5f578cff-95c1-466c-b1e9-59b780236ab5, and
2. explain why the first request failed on email verification even though I completed the ID check from that email?

I’m happy to share more details privately.