Microsoft Outage Statuses

Monitor consumer Outlook.com incidents on Microsoft’s public Service Health Status page; Microsoft publishes progress and recovery information there, but an ETA is available only when Microsoft adds one to the incident updates.

Outlook.com and other consumer services

1. Open the public Service Health Status page.
2. Expand Microsoft consumer products and check Outlook.com.
3. Review the incident status and latest update. Recheck periodically for mitigation progress, restoration status, or an estimated recovery time.

Microsoft specifically directs Outlook.com users who cannot access the service to this status channel.^1^

Also check the Outlook.com recent issues page for acknowledged problems, workarounds, rollout updates, and notices that an issue has been fixed.^1^

There is no separate public, guaranteed ETA for every incident. If the status entry does not provide one, Microsoft has not published an official recovery estimate yet. The status may instead progress through stages such as investigation, service interruption, restoring service, extended recovery, and service restored.^2^

Microsoft 365 business or organization accounts

An administrator can obtain tenant-specific details:

1. Sign in to the Microsoft 365 admin center.
2. Go to Health → Service health.
3. Under Active issues Microsoft is working on, select the relevant Exchange Online or Outlook incident.
4. Review:
   • Incident ID and current status
   • User impact
   • Estimated start time
   • Latest update
   • Investigation and mitigation progress
   • All previous updates

This view is scoped to services and incidents affecting the organization. Service Support admins and Helpdesk admins can also view service health.^2^

To receive updates automatically:

1. On Health → Service health, select Customize → Email.
2. Enable Send me email notifications about service health.
3. Choose incidents or advisories and the services to monitor.
4. Alternatively, open an individual incident and select Manage notifications for this issue.

Microsoft also points administrators who cannot access the admin center to the public status page and publishes information about certain events through @MSFT365status on X.^3^

A current outage or restoration time cannot be confirmed merely from widespread reports; use the incident’s latest timestamp and official status update as the authoritative work-in-progress information.

References

1. Fixes or workarounds for recent issues on Outlook.com | Microsoft Support
2. How to check Microsoft 365 service health
3. How to check Microsoft 365 service health