Outlook and Microsoft apps cannot be used

Qren Ha 20 Reputation points
2026-11-13T00:12:03.03+00:00

When will Outlook be back up and running? I’m trying to get some work done, but I can’t get anything accomplished.

Outlook | Web | Outlook on the web for business | Email
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  1. BabybooHN 3,895 Reputation points Independent Advisor
    2026-11-13T00:17:57.5233333+00:00

    Update: Microsoft just updated there is an ongoing incident at the moment. This affect multiple Microsoft 365 services.

    Microsoft 365 Service Update – MO1550821(This link required admin role to access)

    Microsoft is continuing to investigate connectivity issues affecting multiple Microsoft 365 services. The engineering teams have identified elevated infrastructure load across several regions and are actively working to restore service capacity.

    User's image

    Dear @Qren Ha

    I understand how disruptive it is to lose access to your email. Similar reports from other users suggest this could be a broader service issue, although I cannot confirm an outage or a restoration timeline.

    If you are a Microsoft 365 administrator, please check Health > Service health in the Microsoft 365 admin center⁠ for any advisories affecting Exchange Online. If no relevant incident appears, use Report an issue to notify Microsoft. You can also monitor the Microsoft 365 Service Health dashboard for the latest information:

    https://admin.microsoft.com/#/servicehealth

    If you are not an administrator, please ask your IT team to check the dashboard and share any available updates.

    Thank you for your patience.

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  2. AI answer

    2026-11-13T00:13:24.61+00:00

    Microsoft is currently addressing a widespread Microsoft 365 incident affecting Outlook and other services, but no verified universal restoration time is available; monitor Microsoft’s service-health updates for the latest estimated recovery time.^1^

    Check restoration progress

    • If this is a work or school account: ask your Microsoft 365 administrator to open Microsoft 365 admin center → Health → Service health → Active issues Microsoft is working on. The incident entry for Exchange Online or Office on the web will contain your organization’s current status, Microsoft’s next-update time, and any available recovery estimate.^2^
    • If the admin center is unavailable: use the public Microsoft service health status page.
    • If this is a personal Outlook.com account: check that same public page. The consumer status information may differ from the Microsoft 365 business/Exchange Online incident.

    Reports on November 13, 2026 describe widespread disruption involving Outlook and other Microsoft platforms.^3^

    What to do now

    No client repair should be necessary when your account is covered by the active service incident. Avoid reinstalling Outlook, deleting its profile, or repeatedly changing account settings; access should recover as Microsoft restores the service.

    If your organization’s dashboard shows Exchange Online as healthy while only your account or device remains affected after the incident is resolved, your administrator can then run the Outlook User Connectivity diagnostic. Microsoft recommends checking service health first when multiple users are affected.^4^

    References

    1. Microsoft service health status
    2. How to check Microsoft 365 service health
    3. Microsoft platforms including Outlook suffer widespread outages
    4. Fix Outlook connection problems for Microsoft 365 account
    AI-generated content may be incorrect. Read our transparency notes for more information.

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