Artifact Signing Identity validation "In progress" more than two weeks

Escalate the existing identity-validation request through Azure Support and include its validation ID; do not submit another request while the current one remains In Progress.

Submit the escalation

1. In the Azure portal, open Help + support and select Create a support request.
2. Select the subscription containing the Artifact Signing account and choose the closest available Artifact Signing service/problem classification.
3. Include:
   • Identity validation request ID
   • Artifact Signing account name and Azure region
   • Validation type: Organization, and whether it is Public or Private
   • Legal entity type and country: USA LLC
   • Submission date
   • Current status: In Progress
   • Dates when requested documents were uploaded
   • Confirmation that no further action is displayed in the portal
   • Primary email domain, but no confidential documents or personal identification unless Support provides a secure upload channel
4. Ask the support engineer to have the validation team check whether the request is stalled and identify any outstanding action.

Microsoft’s Artifact Signing FAQ specifically directs identity-validation issues to Azure Support or Microsoft Q&A. It also states that requests cannot be expedited and that creating additional requests for the same entity does not help.^1^

This escalation matches other two-week-plus cases: their requests were completed after the validation or engineering team received the request details and reviewed them.^2^^3^

Check only for an outstanding portal or email action

Before filing the ticket, open:

Artifact Signing account → Objects → Identity validations → select the request

• If it still says In Progress and shows no action, proceed with escalation.
• If it says Action Required, follow the displayed instructions. Artifact Signing changes the request to that state when individual verification or more documentation is required.^4^
• Check the primary mailbox and its junk/quarantine folders for a verification message. Verification links expire after seven days. If a link expired, the documented remedy is a new identity-validation request because the link cannot be resent for the existing request.^1^

Do not delete the current request merely because it is delayed. An identity validation in the In Progress state cannot be deleted through the documented deletion procedure, and deleted validations cannot be recovered.^5^

The available documentation does not specify a guaranteed processing window for organization validation. Therefore, being pending for two weeks does not by itself identify the cause, but it is sufficient reason to request a review of the existing validation.

References

1. Artifact Signing FAQ
2. Identity Validation stuck "In Progress" - Microsoft Q&A
3. Artifact Signing Identity Validation still pending - Microsoft Q&A
4. Quickstart: Set up Artifact Signing
5. Renew or delete Artifact Signing Identity Validations