Outlook onedrive

Stop all Outlook, OneDrive, password-reset, and verification-code attempts for at least 24 hours, because another failed attempt can restart the temporary lockout period.^1^

Recover access

1. Prevent automatic retries
   • Close Outlook and OneDrive on every device.
   • Temporarily disable saved Microsoft-account sign-ins in email apps or other devices.
   • Do not request additional SMS or Authenticator codes.
   • Wait at least 24 uninterrupted hours before trying again.
2. After the waiting period, unblock the account once
   • Open Microsoft Support’s Unblock my Outlook.com account page.
   • Select its unblock button and complete the password reset/security-code process.^2^
   • Use a private/InPrivate browser window so an old saved session does not retry obsolete credentials.
3. If the unblock process fails
   • Use the Microsoft account sign-in helper. Microsoft directs locked-account users there when normal sign-in is unavailable.^3^
   • If a lock screen provides a link beginning with aka.ms/, use that exact link to submit the account-reinstatement form. Submit it only once; duplicate requests may delay review.^3^

After access is restored

Because repeated attempts may come from a saved old password or an unknown person attempting access:

• Review the Recent activity page for unfamiliar devices, locations, or applications. It displays account activity from the previous 30 days.^4^
• If anything is unfamiliar, run a full malware scan before changing the password again: Windows Security → Virus & threat protection → Scan options → Full scan → Scan now.^5^
• Change the password to a unique one, update the saved password in Outlook and OneDrive on every device, and review Outlook connected accounts, forwarding, and automatic replies.^5^

If OneDrive specifically says “Your account is currently unavailable,” use the Microsoft services account reset page linked from the OneDrive reactivation instructions. For a work or school account, contact the organization’s IT administrator instead.^6^

References

1. Locked out of Microsoft account - Microsoft Q&A
2. Unblock my Outlook.com account | Microsoft Support
3. Microsoft account has been locked | Microsoft Support
4. Email is missing from your Outlook.com inbox | Microsoft Support
5. How to recover a hacked or compromised Microsoft account | Microsoft Support
6. Reactivate an account that has been blocked | Microsoft Support