Artifact Signing identity validation moved to "Email verification failed" after the link was opened in InPrivate first

Our organization identity validation (Public, United States) moved to Failed with the message "Email verification failed" on 12 Nov 2026.

Timeline:

• The documents requested by the vetting team were uploaded on 4 Nov 2026 and show as accepted (green tick).
• On 12 Nov 2026 the verification email arrived from Microsoft Vetting Services.
• I first opened the link in an Edge InPrivate window, where it failed.
• I then opened the same link in my normal browser and got "Your email has been successfully verified" on 3pc.microsoft.com/vetting/email_accept.
• The request now shows Failed: "Email verification failed".

The primary email is a monitored individual mailbox, not a distribution list, and it receives external mail.

Could the Artifact Signing team reset the email verification step on this request and send a new link, rather than requiring a new request? If a new request is unavoidable, please confirm it won't count against the attempt limit and that the accepted documents carry over.

I can share the identity validation ID and subscription ID privately.